8.0

pretty bad
Typical Repair Cost:
$780
Average Mileage:
57,150 miles
Total Complaints:
1 complaints

Most common solutions:

  1. replace hose (1 reports)
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problem #1

Oct 172016

Cooper S

  • Manual transmission
  • 57,137 miles

After having the power steering pump replaced on my Mini Cooper S and finally receiving the car back after a week, I drove it from Tempe to Phoenix where I was staying and heard a loud pop noise as soon as I got it home. There was smoke coming out from under the hood and the car wouldn't steer. I called the dealership where I had just had it repaired and they said that I would once again have to pay the tow bill to get it back to them but that if they found that it was their fault for not fixing something, they would reimburse me for the tow bill. After receiving the car for the second time, they claimed that the power steering hose was an unrelated problem to the power steering pump. I had to pay the tow bill as well as the repair bill, even though they should have replaced the hose at the time of the pump.

- Maryann N., Leavenworth, KS, US