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My wife and I have been BMW and Mini owners for over 17 years and I need your help to resolve a situation.
On March 29, 2012 I dropped off my car, a 2006 Mini Cooper S, to find out what was causing a rattling sound
in the rear wheel well. I was informed that a nail was in the tire and that I needed two rear tires and a front
alignment which I agreed to. The service representative and service manager informed me that the alignment
could not be completed correctly due to a rusted tie rod. I was not charged for the alignment, but to find out that
the tie rod had rusted on a car that is 6 years old, with 29,000 miles and garage kept is very disappointing. When
I contacted Tressa and the manager Jodi in your customer relations department I was informed that it is my
responsibility to instruct the service department to do a rust inspection every two years. Two years ago I had a
tire replaced front alignment done and there was no mention of rust or a rust inspection.
I have always enjoyed owning BMW products but at this time I would not recommend your product to any
friends, family or clients. The resolution to this problem would be a redesign of the tie rod to include a protective
rubber boot over it to protect it from the environment and replace my rusted tie rod. I paid $1255 for new tires
that could not be aligned properly and I now have the concern that the rust on the bottom of my car will be
spreading through out the bottom if the part is not replaced. I spoke with Joe Pitts, your service manager, who
told me, "This is a common problem.” I would think that this is not a standard for BMW. Needless to say, my
wife and I are very unhappy and disappointed with your service and the quality of your Mini Cooper.
- Randy C.,
Cape Coral, FL, US