When I bought the car, John, a sales representative, promised me that he would have the car inspected by a mechanic before finalizing the paperwork, addressing issues with the tire pressure monitor, tail light sensor, and license plate light. However, the mechanic couldn't fix these issues, and Mike, the owner, directed me to his -??personal mechanic-?? in San Bruno. After multiple reschedules from Mike, the car began to display an engine malfunction error. I informed Mike, and he advised me to mention the issue to the mechanic when I brought the car in. When I finally took the car to his mechanic, I was told that there were no errors, but the error lights needed to be reset at a different shop, as the mechanic didn-??t have the required equipment. Despite this, the engine malfunction light remained on, and the car started to shake noticeably while driving. A few weeks later, while driving, the car began emitting white smoke from the hood. I texted Mike, asking why the issues weren-??t fixed, and I had to tow the car to my house. He did not respond, so I called him days later. He told me to call back after New Year's to have the car fixed, even offering to tow it to his mechanic. After New Year's, I followed up, but Mike forgot about the original arrangement and told me to call back in a week. I reminded him of our previous conversation, and he said he would check with his mechanic and call me back. He never did and ignored my follow-up text. On 01/21/2025, I had a mobile mechanic inspect the car, as it had not been operable since December 2024. The mechanic confirmed that the car had never been tuned, the spark plugs weren-??t replaced, and it was not roadworthy at the time of sale. On 01/22/2025, I shared my experience in reviews on Yelp and Google. Later that night, Mike called me, but I returned his call on 01/23/2025. He said that if I removed my reviews, dropped my complaints with the DMV, BAR, and Attorney General, he would fix the car at his expense.

- San Francisco, CA, USA

Only had this vehicle for 6 months. On the way to the MINIof san diego dealership to get an oil change, the car shuts down as I stopped at a red light. I was still in motion and on the street. I was coming off the highway. I tried restarting the car. I was in the middle of the street. There were overheating lights and smoke a couple of days before so discontinued driving the vehicle until my appointment with MINIof san diego. The day of the appointment, there was no indication light of overheating. The dealership was only 15 mins away from my home. I also found that the model of my vehicle was recalled for the same reasons that my car is currently in the shop for currently. MINIof san diego is telling me there's no recall on my car based off the VIN number. But based off the years and model, my car fits into the recall.

- Lemon Grove, CA, USA

4 faulty ignition coils within 3 months: Cylinders #1 & # 2 had to be replaced on 4/7/17 cylinders #3 & #4 on 7/4/17. First incident occurred when I was pulling into oncoming traffic and resulted in complete loss of engine power. The second incident happened on the highway while changing lanes, again complete loss of engine power and nearly caused me to be hit by a semi-truck. I narrowly escaped an accident in first incident as well. I do not feel safe driving my children in this car any longer. Each time the parts and labor cost more than $300, not to mention the aggravation of being without a car for work and family transportation for several days. This is not what I expected from a quality automobile made by BMW. Documentation/invoices can be provided upon request.

- Fort Myers, FL, USA

My vehicle was parked in my garage for approximately one hour, after driving it for three miles in the rain. The engine spontaneously caught on fire.

- San Diego, CA, USA