10.0

really awful
Crashes / Fires:
0 / 1
Injuries / Deaths:
0 / 0
Average Mileage:
27,063 miles

About These NHTSA Complaints:

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problem #3

May 222021

Eclipse Cross

  • miles
First time I was at a wedding didn't realize I had laid key fob on top of car. Car cranked when I left wedding I assumed it was in the car when I got home and tried to crank dash said no key detected. 2nd incident I keep key fob attached to my purse I picked up my grandson so he could use car. I just realized I have key on my purse and he has car 20 miles away so he's stuck there once he cuts car off and I have to find someone to take me there to give key. I have left car running several times went in to grocery store did what I wanted to do key with me Car still running when I return thank you aletha wilson 1271 silas rd Wrens ga 30833

- Wrens , GA, USA

problem #2

Apr 192020

Eclipse Cross

  • 68,000 miles
After purchasing my vehicle on 10/31/18, I experienced 6 headlight changes from that point till 4/19/20. On 4/19/20, while driving I smelled an electrical burning smell. As I proceeded to pull to a safe location my headlight indicator light came then I loss all power and function of the vehicle.pressing the breaks and pulling the emergency break multiple times did not stop the vehicle. Approximately 150 yards ahead I spotted a shopping center entrance. As I proceeded to attempt a hard right turn into the parking lot when fire began shooting over the front windshield and side fenders. I finally got the vehicle to stop after pumping the hand break several times and exited the vehicle. The result of this faulty electrical system caused me to total my car.

- Jacksonville, FL, USA

problem #1

Oct 032018

Eclipse Cross

  • 13,190 miles
After starting the car, and going in reverse, you can hear a cracking or clicking noise (it's really hard to tell), and sometimes it's really loud, if the brakes or something else was stuck and was about to break a part. It sounds on the read side and in the front side too. You can hear one or 3 clicks. I took my car to the dealer around 3 times in 5 months and first, I was told its normal, the second time I was pushy, and it was a matter of lubrication I wasn't told where exactly, and the last time the dealership manager told me that service department had to keep the car for a week, ( I got a loaner, but it has the same issue). The service department replaced the brake system, and rotors, inspect and lubricate all parts. But, I was told that they couldn't pin point the problem. The noise stopped, but I was told if it comes back, I had to take the car back to the dealer. After this incident, the next day in the morning while driving to work, my car stopped working, I couldn't break (I was driving at 27mph), the steering wheel got locked, I got all the alarms on, FCM, power steering problem, ABS problem, asc, acc not available. I got really affraid, luckily I had no cars around.

- Wheeling, IL, USA