6.0

fairly significant
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
13,190 miles

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problem #1

Oct 032018

Eclipse Cross

  • 13,190 miles
After starting the car, and going in reverse, you can hear a cracking or clicking noise (it's really hard to tell), and sometimes it's really loud, if the brakes or something else was stuck and was about to break a part. It sounds on the read side and in the front side too. You can hear one or 3 clicks. I took my car to the dealer around 3 times in 5 months and first, I was told its normal, the second time I was pushy, and it was a matter of lubrication I wasn't told where exactly, and the last time the dealership manager told me that service department had to keep the car for a week, ( I got a loaner, but it has the same issue). The service department replaced the brake system, and rotors, inspect and lubricate all parts. But, I was told that they couldn't pin point the problem. The noise stopped, but I was told if it comes back, I had to take the car back to the dealer. After this incident, the next day in the morning while driving to work, my car stopped working, I couldn't break (I was driving at 27mph), the steering wheel got locked, I got all the alarms on, FCM, power steering problem, ABS problem, asc, acc not available. I got really affraid, luckily I had no cars around.

- Wheeling, IL, USA