My 2015 Mitsubishi lancer Sportback was purchased in August 2015 from Mitsubishi dealership brand new. Sometime overnight between Dec 22 and 23, 2015, the passenger side dash caught fire, and destroyed the vehicle. The passenger side dash is completely melted through. The dealership insisted it was a fire claim on my insurance, and I requested they replace my vehicle. I'm in Canada, we don't have lemon laws, but rather a consumer protection law that speaks to the consumer's right to reject a defective product. When the dealership saw the vehicle, they advised that since they could not get a diagnostic, I would never prove it was wiring. So not only do they refuse to discuss any defect, they refuse to discuss warranty. They have left me to make a claim on my insurance, whereas I am not at a disadvantage for now having a hit on my insurance. Proceeding through Courts under the NB Consumer Product Warranty & Liability Act is financially prohibitive, and the dealers know this. When I pushed the issue via email, which were not responded to, I finally suggested that consumer have legal rights. They finally replied saying their legal advises them to cease speaking to me. The vehicle was owned by me for less than 5 months, yet Mitsubishi was not concerned at all about what caused the fire. You would think they would be a little more interested - if this happened while I was driving, and God forbid, with a passenger, it would have resulted in tragedy.
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My 2015 Mitsubishi lancer Sportback was purchased in August 2015 from Mitsubishi dealership brand new. Sometime overnight between Dec 22 and 23, 2015, the passenger side dash caught fire, and destroyed the vehicle. The passenger side dash is completely melted through. The dealership insisted it was a fire claim on my insurance, and I requested they replace my vehicle. I'm in Canada, we don't have lemon laws, but rather a consumer protection law that speaks to the consumer's right to reject a defective product. When the dealership saw the vehicle, they advised that since they could not get a diagnostic, I would never prove it was wiring. So not only do they refuse to discuss any defect, they refuse to discuss warranty. They have left me to make a claim on my insurance, whereas I am not at a disadvantage for now having a hit on my insurance. Proceeding through Courts under the NB Consumer Product Warranty & Liability Act is financially prohibitive, and the dealers know this. When I pushed the issue via email, which were not responded to, I finally suggested that consumer have legal rights. They finally replied saying their legal advises them to cease speaking to me. The vehicle was owned by me for less than 5 months, yet Mitsubishi was not concerned at all about what caused the fire. You would think they would be a little more interested - if this happened while I was driving, and God forbid, with a passenger, it would have resulted in tragedy.
- Kim K., Fredericton, NB, Canada