10.0
really awful- Crashes / Fires:
- 1 / 0
- Injuries / Deaths:
- 1 / 0
- Average Mileage:
- 10,835 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
My name is [xxx], E-mail address is [xxx]. I was at the victory Mitsubishi dealer for service on 7/20/19. I complaint about hesitation and reduce power when accelerating. I told them about the NHTSA campaign number: 16V563000 and mitsubishii recall number sr-16-006 on this safety issue, they refused to entertain this potential risk because mmna did not list my VIN number as possible vehicle covered by this recall. They instead offered to charge me the throttle body cleaning and change the transmission fluid. I paid for the transmission fuel change at approximately 26.600 miles in advance of the maintenance schedule. The car is still hesitating at various temperatures. I need this fixed!! and I would like an apology from the factory trained service technician that did not listen to my complaint! information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
- Bronx, NY, USA
Ever sense I have purchased this vehicle it has had a noise in the front. It sounds as if it is coming from the control arm. When it started getting worse I called to tell the guy I bought it from and he said there was a lot of people thinking this, but it is just a noise from the bottom of the car. This only happens in reverse and it sounds like a popping noise coming from the bottom passenger tire. I will have this looked at hopefully on Thursday. Also, I have a smell of gas coming from the engine when it either idles or is driven for a long period of time. I will hopefully have this checked out as well. Also, when the car is turned off I smell antifreeze...badly in the car and also outside of it near the grill. Also, the transmission drags when I try to accelerate or if it has been driving for a long period of time.
- Wichita, KS, USA
Respectfully, we bought our brand new 2016 Outlander from the dealership this May. My wife rear ended a car less than a month later on the highway. She said the car didn't stop when she hit the brakes and that the brakes don't work. The car was repaired by geico for $20K damage paid and she said she wasn't driving it anymore. She had multiple injuries from the airbags and saw the doctor. After repairs, we ended up switching cars and the Outlander became my car and I noticed that it seemed very heavy like it was surging forward and resisted stopping. Two months later I changed the oil on the other car, so I asked her to take the Outlander just for the day. She didn't want to drive it, but I said just be very careful. She had a second accident that day on the highway causing $10K damages for repair and the air bags never deployed this time and her head, chest and knees hit hard against the steering wheel and dashboard and her back snapped and she is seeing a chiropractor now for the pain. She is a good driver and has never hit anyone from behind and now has done so two times in two months? again she told me the car didn't stop when she stepped on the brakes. Last week we received a factory recall notice in the mail for the accelerator. I took the car in this Saturday as soon as possible to have it repaired. When I drove the car after the repair and applied the brakes now in comparison to before it stops very well and is totally different. I believe Mitsubishi's defective acceleration system is the cause of my wife's injuries to her head, back and knees. This accident is not my wife's fault at all. I am sure that this defect in the accelerator system was the cause of the accidents and I am asking the NHTSA to please rectify this with Mitsubishi for us to find cause to be placed on Mitsubishi's faulty vehicle not us. [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
- Gloucseter, MA, USA
- Volga, SD, USA