power steering lock goes out not allowing you to start the vehicle

I was stranded at gas station on new years eve while my vehicle would not start. I had to have a tow truck drive it to my brothers house then get another tow to the dealership 2 days later when they were open. I have read many different forums and issues with this problem that people who own 09 an 10 models that this issue has happened to. when I contacted nissan directly they said "im sorry we cant help you" over and over. I am extremely outraged with this company right now.