I have a Nissan 370 Z and up to this point I really enjoyed the car that was until an known issue of the steering lock went out on my car and left me stranded for 16 hours. I called Nissan after I spent $1162 to try to get reimbursed. I was initially told I would not reimbursed which after reading online how some people were refused reimbursement initially I kept pursuing a reimbursement. Stephanie from a regional office called and basically tried to low ball me by offering $500 reimbursement. Below is a forum link for the known issue of the steering lock. Other customers were offered a full reimbursement but for some reason I am not. This is after I bought the car brand new and have been a loyal customer ever since. I therefore would like a full reimbursement. I feel that this is only fair. What if I had been stranded on the way to visit an airforce buddy in alamogordo nm in the middle of the desert with spotty cell phone service. 16 hours stranded could have easily turned into something much worse. My case file is 24957255. www.the370Z.com/new-roadster-370Z-owner/65272-attention-2009-2010-owners-steering-lock-wont-start-issues.html this is a serious safety concern and must be addressed.

- San Jose, CA, USA

Vehicle has keyless system, the only key slot available is in the drivers side door. When I enter the vehicle, normally a light comes on to acknowledge the system recognizes you. On entering this time, a small symbol with the word key on it illuminated and the car would not start or go into the accessory position, nor would the steering column unlock. Also, the brake pedal was very hard. The owner's manual states the key symbol indicates a malfunction in the intellikey system. The vehicle was towed to a Nissan dealership where it was determined the electric steering lock had failed. The cost of repair was near $1200 and I was informed that, even though the car was still within warranty for 40,000 miles or for over a year, Nissan was refusing to make these repairs under warranty coverage. It seems this is an almost inevitable failure on any Nissan or infiniti equipped with this system. I was lucky that it failed in a super market parking lot near home.

- Jonesboro, AR, USA

Car would not start. Left me stranded. Had to call a flatbed truck to take it to the garage. They told me it was the steering lock unit that caused the problem.

- Alpharertta, GA, USA

Known issue on some 370zs, Nissan gtrs and Altima. When steering lock fails car will not not start, without lock release push button start is rendered useless. Nissan is aware of the issue but chose not to correct it.

- Arlington, TX, USA