8.3
pretty bad- Typical Repair Cost:
- $800
- Average Mileage:
- 63,050 miles
- Total Complaints:
- 12 complaints
Most common solutions:
- not sure (6 reports)
- replace steering lock unit (4 reports)
- install new steering lock switch (2 reports)
They did not pay for the $150 tow to the Nissan dealer even though the issue was known to them and they were at fault. No reason I should have to pay for anything that was their fault.
- Gary Q., Inver Grove Heights, MN, US
Steering locked, push button start will not work. Car will not start.
- wogrady, Evans, GA, US
My push to start will not work. The car simply will not start. Nothing happens when I press the button. Upon calling 2 Nissan dealerships, they both stated my steer lock switch is defective which is preventing the car from starting. I now have to pay to tow the car to the dealership and over $800 to get this defective part fixed.
- Kevin M., Williamstown, NJ, US
went to breakfast yesterday morning came out to get into car to go home before returning to work to find my car would not start. there was no warning signs whatsoever. spent the whole day trying to figure out what was wrong purchased a new battery for the intelligent key nothing happened. finally realized start key locked and looks like i am going to have to tow vehicle to dealership. found there have been several complaints about this issue on 2009 and 2010 have been trying to get nissan to recall but they refuse and they are the only people i know to take the car to. called them they suggested i have towed and the cost would be 110.00 per hour to diagnose.
- Peggy J., Columbus, OH, US
I Can't believe that Sandy Sansing of Pensacola FL would Sell me a car that all auto dealers know there's a problem with the Push to start keys. I wake up...get in my car at 6:30am....press the start.....NOTHING. Then the little key light pops up.....Nothing.... When I call them they Know exactly the problem and how much it's going to cost? They didn't ask about anything, all I said was I have a 2009 Nissan Altama that for some reason stopped working...won't start. They reply OH OK...you need to get it to us and we can repair that for you ...it just a matter of blah blah blah, oh yeah, empty your pockets. :( I'VE LEARN TO HATE PUSH TO START CARS.
- Darrick J., Pensacola, FL, US
With pressing the brake and pushing the start button to start the engine as I typically do to start the engine, the engine does not start but the other electronics are working. Luckily, I was in my driveway and not somewhere stranded with my 3 year old!!! I pushed the button to start many times and nothing happens!
I researched this problem via internet and found out many many!! complaints on the same issue! I have less than 50,000 miles on my car and this is wrong also considering all the complaints I have found! I am supposed to be on temporary work assignment to drive 110 miles and now I have to rent a car, etc. etc. I have found from researching other complaints of being stranded over this issue many times!!! This is definitely a recall!!!!
- Danny W., Cornelius, NC, US
On Dec 25, 2013 my 2009 Nissan Altima would not start. I was able to unlock/lock the vehicle doors with the FOB (free on board) key, however the vehicle wouldn't unlock and allow me to compress the brake to start the vehicle. Since all establishments were closed for the holidays I found a temporary solution to the problem with the help of the internet. I was stranded in a parking lot with limited lighting. However, I was able to locate a temporary solution online which stated that it might be possible to tap the steering lock device underneath the steering column while attempting to start (push button) the vehicle. After about 30 seconds the vehicle unlocked and I was able to start it. After doing some research it was evident that other Nissan owners were having a similar problem and Nissan had extended their warranty on this part. That said, Nissan was not recalling the vehicles to have this part replaced. Essentially, their product would first need to fail in order for Nissan to replace it.
After calling a Nissan Dealership to have the part replaced they confirmed that Nissan had extended their warranty on this product. Upon making an appointment for a Monday at 8am, I was set to have the part replaced. Over the next few days I was left with the prospect that this issue could arise again at any point in time leaving me stranded for an extended period of time. Not a comfortable situation to be in. Thankfully, each time I attempted to start the vehicle the steering lock unlocked and I was able to start the engine. I was looking forward to having the part replaced relieving me of this level of uncertainty each time I entered my vehicle.
Upon arriving at the Nissan dealership they informed me that they would replace the part and be in touch with me upon completion. After some time I was contacted and informed that the part was not failing at the moment and that they would be unable to replace it at this time. They stated that there was no way for them to prove that the part had actually failed or that it was defective at this time. I was incredibly disappointed. I was able to contact Nissan Canada to express my frustration to their customer relations department. However, they stated they were unable to do anything for me at this time. I would need to provide the vehicle and specific part in a non-working condition. Essentially, if the part was working intermittently and if it worked at the time of assessment by one of the Nissan dealerships, I was out of luck. I would have to wait for the part to fail then have the vehicle transported to a dealership at that time.
Currently I am in a standstill, waiting anxiously for the failure to occur at a time when I am not stranded in a precarious situation, or worse, if my fiance is left stranded with the car potentially without mobile phone service.
Essentially, I am asking Nissan Canada to replace the part and relieve me of the uncertainty of a potentially dangerous situation. Living in Canada there are factors to consider such as the weather if one of my loved ones was to become stranded in an area with limited mobile phone service. Nissan Canada needs to consider this to a valued customer.
At this point in time I am very unhappy with Nissan Canada and demand a solution to this predicament. If it requires someone to have to suffer being stranded in a very serious situation I believe this to be absolutely irresponsible. Nissan Canada, please proactively take responsibility and stand by your product replacing defective units before facing potentially serious consequences.
Sincerely, Hopeful Nissan Owner
- fehrk, Guelph, Ontario, canada
The ignition won't crank, everything is locked up. And the push button is not working, car will not start.
- Lonnie B., Houston, TX, US
2009 Nissan Altima push button start will not work. Googled solutions range from brake relay switch, to intelligent key, to a faulty steering lock control unit. Car complaint website mentions that this is a common problem for the 2009 Nissan Altima and that it has not yet been recalled.
Dealership thinks my problem is with the steering lock control unit and quoted me $900 in repair. I call Nissan Consumer Complaints who opened a case number and said that they could only take my complaint further if I took my car into a certified Nissan Dealership to accurately diagnose the problem. Dealership was nice and suggested they look at it and if it is a steering lock problem then I should pursue a claim for payment with Nissan.
- pwolfe, Eldridge, IA, US
Today I go tin my car to go to work and my car wouldnt start. This has happened many times but I am usually able to get it to start. I tried for over 30 minutes and nothing worked. I'm a single mother and dont have $1000.00 or even $500.00 to take my car in to get fixed. Especially when I see online that many Nissan owners are having this problem. I think Nissan should cover this under recall since it is obviously a manufacturing problem or atleast should be covered under the bumper to bumper warranty.
- Tonya D., Clovis, CA, US
car doesn't see key fob, changed batteries in fob, car still won't start. Dealer says code says control board in steering column bad. dealer already has two cars with same problem. Parts are back ordered no ship date, maybe two weeks(deales guess). Other problem cars have been waiting three weeks.
- Marty B., Colbert, WA, US
CALLED TONY SERRA HIGHLAND NISSAN, INC. TOLD THEM I HAD A RECALL LETTER FROM NISSAN SAYING THERE WAS PROBLEMS WITH PUSH BUTTON IGNITION. SET UP AN APPOINTMENT FOR THE FOLLOWING WEEK. DROVE 20 MILES FOR THEM TO TELL ME THEY HAD TO ORDER THE PART. THAT WAS 3 WEEKS AGO!!! HAVE HEARD NOTHING FROM THEM I AM 78 YEARS OF AGE AND HOPE I DON'T GET STRANDED SOMEWHERE BECAUSE IT'S LOCKED UP AND THIS COMPANY HAS NO CONCERNS FOR TAKING CARE OF REPAIR PROBLEMS.
- Diana P., Waterford, US