The contact owns a 2009 Nissan Altima. While driving approximately 55 mph, the contact heard an abnormal noise. Suddenly, the sun roof detached from the frame and landed on the road. The sun roof was closed at the time of the failure. Don franklin lexington Nissan (3360 richmond rd, lexington, ky 40509, 1-(859) 263-5020) was notified of the failure and an appointment was scheduled for November 8, 2018. The contact felt that the substance used to hold the frame and glass failed to secure the structural integrity of the sun roof, which may have caused the sealant to fail. The manufacturer was notified of the failure. The VIN and failure mileage were not available.

- Georgetown, KY, USA

While driving on interstate, sun roof glass came out of roof. There is a recall on sun roof glass due to shoddy, improper installation. Contacted sun roof company about recall, filed a claim, was told that it would be fixed in a convenient and timely manner. They gave me their installers contact info and instructed me to contact them with some info and they( the installer) would handle the rest. When I contacted the installer I was told rather rudely that I was not to call them(installer), that they were very busy, and would get the info from the company(webasto) and contact me when they received the parts. After a week or so, I contacted webasto again to see if I could have an installer in my city to repair the glass due to the time it was taking and the fact that their installer was not in a convenient location. At first I was told yes, I would just have to get a one time authorization for the installer I chose. My installer followed the instructions given, then after about four days of no return call about the authorization, I contacted webasto again and was told they were refusing to O.K. my installer, and insisting that I use their installer even at the cost of it being done in a timely manner or at my convenience. Still have not heard from anyone to date. Today's date being 3/31/15.

- Clarksville, TN, USA