The contact owns a 2016 Nissan Altima. The contact stated that the gear shifter failed to shift into the intended gear. The contact had to insert a pen into the gear shifter to correct the failure. The vehicle was taken to an independent mechanic who diagnosed that the gear shifter needed to be replaced. The vehicle was not repaired and remained at the independent mechanic. The manufacturer was not made aware of the failure. The failure mileage was unknown. The VIN was unavailable. The contact has stated that the work-around for the gear shifter often did not work resulting in the vehicle being undriveable. The vehicle was repaired by the independent mechanic at their own expense. The manufacturer was made aware of the failure with the vehicle but failed to respond. The failure mileage is 83,470 and the VIN has been provided.

- Libertyville, IL, USA