The contact owns a 2010 Nissan Armada. The contact received notification of Manufacturer Communications Number: PC090 (install stepper motors) back in 2011. The contact took the vehicle to the local dealer and had the recall remedy completed. The contact stated on 1/23/2022, the actuator door failed to open to allow heat to enter the vehicle. The contact stated no warning light was illuminated. The contact took the vehicle to an independent mechanic and was informed that the front actuator accessory needed to be replaced. The contact called the local dealer and made them aware of the failure. The vehicle was not diagnosed or repaired. The manufacturer had been informed of the failure. The failure mileage was unknown. Conducted the recall repair, but that it has failed the test of time apparently. The door to the heater no longer opens and this was what the recall was about. Consumer stated the dealer refused to even look at or service the vehicle as the recall had been done previously.

- Katy, TX, USA