I purchased a 2026 Nissan Armada Nismo on June 4, 2026 — a brand new vehicle with zero miles. Nine days later water was actively leaking into the passenger footwell during rain. I have video documentation of this defect.

I dropped the vehicle off on June 13 (RO #108604). The service advisor initially told me they could not reproduce the issue. Four days later on June 17 they confirmed they did reproduce the leak and upgraded my loaner vehicle. Since then — complete silence. No diagnosis, no repair timeline, no proactive communication whatsoever.

It has now been 6 days since drop-off. I have been tracking my vehicle through the Nissan app and it has not moved from the dealer lot since I handed over the keys. I have had to chase every update myself.

I escalated to Nissan Consumer Affairs (Case #56793111) and even they have provided nothing beyond an apology.

My first monthly payment on a car I cannot drive is coming up shortly. This is not the experience anyone should have after making a significant investment in a brand new vehicle.