ROBBINS Nissan in Humble, KD service advisor - REFUSED RECALL SERVICE - saying he needs a customer phone number! No phone no service. Is there a law in this country requiring every citizen to have a phone, by force" Is this China already"

- Humble, TX, USA

Dealer sold a vehicle as a Florida 2 owner vehicle. I did another carfax on it after I made the purchase to discover dealer sold it to someone in tn and they titled it. Then they returned it. Dealer sold it to me without having title on hand. Vehicle was shipped and dropped off at my house without me being there to look it over. They never told me when it would be shipped. When my mechanic inspected it he seen many issues. One was there were parts on the trucks steering that did not belong. It had the wrong sway bar links installed. When you attempt to turn steering hits the sway bar and it literally bends the body of the truck. There are many power steering issues. The power steering gear box is leaking as well as power steering lines. Definitely not a safe vehicle to be on the road. This was never disclosed when making the purchase. Check engine light is on. Coolant sensor as well as engine knock sensors. When under the vehicle you can hear loud banging. Mechanic suspects connector rods and/or main bearings meaning motor is on its last leg. Lastly, dealership has not sent title nor any paperwork on it. All I got was a broken down truck leaking fluids left in my driveway.

- China Grove, NC, USA

The contact owns a 2004 Nissan Frontier. While driving approximately 45 mph, the steering wheel jerked violently and the vehicle began to wander out of its lane. The contact was able to regain control of the vehicle. The vehicle was driven to a safe location and the contact noticed that the front driver side wheel was positioned inwardly. In addition, the inner and outer wheel bearings and related parts were fractured. The vehicle was towed to an authorized dealer. The failure occurred immediately after being serviced according to NHTSA campaign number: 10V554000 (steering); however, the remedy was insufficient. The vehicle was not repaired and the manufacturer was notified. The approximate failure mileage was 45,694. Updated 1/7/14 after complaint differnt engine and transmission replaced without him knowing. Updated 08/30/2017

- Atlanta, GA, USA

This vehicle has a steering column recall that I was not notified about until I purchased it in 2012. I contacted Nissan to schedule the repair but they informed me that I would have to take the vehicle 250 miles to the nearest dealership. I explained that would not be able to do that since I live on an island in a remote part of Alaska. I asked if a local certified mechanic would be able to make the repairs and they told me no, it only can be done by a certified Nissan dealership. Failure to make this repair can cause the steering column to corrode and break at slow speeds increasing the risk of loss of control and an accident. I am now unable to drive this vehicle safely without the risk of damage or injury. My only option is to pay out of pocket to make the repairs and hope Nissan will refund me the expense.

- Kodiak, AK, USA

There was no accident. I had my vehicle repaired by a dealer (power steering). Now I have a leak in the power steering. They say they did not cause the leak. I say they did.

- Kingston, TN, USA

The contact owns a 2004 Nissan Frontier. While driving approximately 60 mph the steering wheel became very stiff. The vehicle was taken to his residence. The failure was not diagnosed by a dealer. The manufacturer was notified and stated that her vehicle was not included in the recall associated with NHTSA campaign id number 10V554000, steering, column. The vehicle was not repaired. The failure and current mileages were 65,000.

- Corona, CA, USA

Powering steering box failure on a 2004 Nissan Frontier. My vehicle has only 49,000 miles on it and was purchased new. Two mechanics, one Nissan and one an independent mechanic, identified the steering box as the culprit for the difficult steering in the vehicle. Both said it should not fail. The Nissan mechanic went on to say that he had only seen one fail in his ten years as a mechanic, and that involved a vehicle that was in a severe accident. The failure prevents me from steering and at times takes two hands to steer. The mechanics state that the only repair is to replace the part. Nissan refuses to assist in the costs of those repairs.

- Portland, OR, USA