9.7

really awful
Typical Repair Cost:
$2,840
Average Mileage:
89,750 miles
Total Complaints:
6 complaints

Most common solutions:

  1. replace turbo (5 reports)
  2. not sure (1 reports)
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problem #6

Oct 312018

Juke

  • Automatic transmission
  • 57,000 miles

My car started making an extremely scary noise. I am a single female who lives in California without any family to turn to if something were to happen to my car. Super scary. Well I bought my Nissan brand new in Tulsa, Oklahoma and moved and drove it to Calif within a week of purchase. My miles are only 57000. I drive it to and from gym which is two miles max away 5-6 days and week. I work from home 70% of the time. for Calif apparently the average miles per year is 12-15k. I'm way under this. I take my car into Nissan and notice there is a recall on the turbo component being faulty, yet my car was built in June and the cut off was May. Like wtf!!!! The mechanic straight up told me I couldn't have caused this, this is the manufactures fault. I am told it isn't safe to drive. it will cost me $3,350.00 on top of what I just paid Nissan to run a diagnostic test. I am going to open a case with Nissan and fight for them to pay for 100% I'm about to hire an attorney. I can't believe Nissan is putting customers life at risk. I've owned several Nissans and never had scary issues like this. I really hope everyone reads this before thinking about purchasing a Juke because it was a dumb move on my end. I will never purchase another Nissan.

- Ashley B., Santa Monica, US

problem #5

Feb 142019

Juke

  • Automatic transmission
  • 118,571 miles

Nissan is selling a defective product. The turbo is designed to go out after 90k miles, while the engine can go on for much further. I will never buy another vehicle with a turbo on it. Once the turbo goes, it is not safe to drive your vehicle, you will damage the engine. So in essence, once the turbo goes, there goes your ride. It costs $3005 for the dealer to fix it. I have not found anyone else in this area that will attempt to fix the turbo. Now I have a 2k pound white rock in my driveway, until I get 3k to replace the turbo.

The kicker for me was that when I saw the engine light come on I paid money to the Nissan Service Department in Marietta Ga a diagnostic fee to tell me that they thought it was the turbo. To make sure they wanted to run an in depth diagnostic. I said sure, maybe it won't be as bad as replacing one. They did the diagnostic and just said yes, its the turbo. Nissan knows that they have a problem with the turbo on this car, why would the dealership steal $450 to tell me the problem that they knew it was in the first place. Then they give me a bill for $3,005.00 to fix it. I will never buy another Nissan in my life. Their cars stink and their Dealer Service Providers are crooks.

- Mickiel P., Atlanta, GA, US

problem #4

Mar 012016

Juke Limited

  • Automatic transmission
  • 78,000 miles

I just recently experienced the same issues that so many others have experienced on this site and all over the net. I'm driving home from work one day and the I hear a popping and whining noise coming from what sounded like the engine area. Almost immediately my car looses power and I'm on the Interstate going 70 miles an hour and I am unable to accelerate. I immediately take my car into my mechanics and they told me that it has something to do with the turbo but they can't read the code. So I limp over to Nissan with someone following because I was afraid of breaking down. When I pull in they immediately line up my car to a machine only to tell me that i need a wheel alignment because one of my tires was slightly off. I was like what?? First of all, I came in here for what seems like a much bigger issue, and didn't even ask for you to check my alignment. Can we at least take care of that first? After diagnosing my vehicle, the service tech calls me the next day and says my turbo blew and shot shards of metal through my oil line and ruined my engine and that BOTH needed to be replaced at the tune of $12,000! I asked about recalls and of course she said that my car didn't have a recall notice on it. Not knowing at the there is a recall on this very issue. To add insult to injury, she proceeds to tell me that my car was out of oil, suggesting that "i" ran the car out of oil and that was the reason my Turbo blew. I change my oil every 5K and have taken very good care of this car. And ummm, you can't just run your car out of oil with in 5K miles. If your car starts burning oil then something is wrong with the vehicle and after much research this is exactly what happens when the Turbo goes bad, it starts draining and burning your oil to compensate. Three different independent mechanics confirmed this to be the case, not the other way around and two wouldn't even work on the Jukes because they are so bad. If you read the recall notices, one of the them is as follows: Component:

nENGINE AND ENGINE COOLING:ENGINE:GASOLINE:TURBO-CHARGER

Problem Summary: NISSAN IS RECALLING CERTAIN MODEL YEAR 2011 NISSAN JUKE VEHICLES MANUFACTURED FROM APRIL 9, 2010, THROUGH MAY 12, 2011. THE TURBOCHARGER BOOST SENSOR BRACKET MAY SEPARATE FROM THE AIR INLET TUBE DUE TO A DEFECTIVE WELD. ( (This would most definitely be the popping noise that we have all heard )

Consequence: IF THE BRACKET COMES OFF, THE VEHICLE COULD STALL WHILE THE ENGINE IS IDLING WITHOUT WARNING, INCREASING THE RISK OF A CRASH.

Read more at http://www.cars.com/recalls/nissan/juke/2011/#0VIpikZEEvO7DIdS.99

Wait there's more. After that little ray of sunshine, she immediately connects me with a sales rep to upgrade to another vehicle. Are you freakin' kidding me?? After ending that ridiculous conversation, I called their corporate office and had a case opened. Of course my vehicle is out of warranty but this is a systemic issue and not something a vehicle with 78K miles should have happen to it. After days of waiting for a call back, they tell me that Nissan will do nothing. I will save you the painful details of the conversation. After repeat requests to speak with a Regional Service Manager, someone that knows something about the mechanics of this vehicle, they refused to give me a name or a number to any kind of manager or person in charge and referred me back to the dealership.

If there is not a class action lawsuit, there should be! My vehicle is basically totaled, I have 6K left on the loan and I have never been a day late. I have been a loooooong time customer of Nissan dating back to my little blue Datsun in the early 90's. I am so discussed how this has been handled. It would be one thing if this were an isolated incident but it's not. All you have to do is type in Turbo issues with Nissan Jukes and it's all over the internet. Done

- nissangonebad, Colorado Springs, CO, US

problem #3

Jan 242016

Juke SL 1.6L

  • CVT transmission
  • 83,835 miles

I adore my Juke! But I am beyond disappointed in Nissan for the crappy turbo issues they aren't taking responsibility for. I did my research, and fell in love with this car, buying one of the first models. I didn't complain when I had to take it in for the gas smell, which later turned out to be a recall. The fixed it. No worries. I didn't complain when the air intake tube had to be replaced...but I'd already gotten an aftermarket air intake, so again, no worries. I appreciated that they had the timing belt recall BEFORE I had a problem. Awesome. That's standing behind your product, Nissan.

Then, weird little slips in the power here and there. Well, my baby only has 83k miles, and I purchased the extended warranty. No worries. WRONG!!! I'm driving on the freeway in the rain, and it feels like the transmission is slipping or something. Power drops, and jerky stuff. I get off the freeway, and it does fine on streets. Go to drive home, hit 70 mph, and here we go again! Check engine light comes on. I get off the freeway and limp home. Take her in the next morning to the dealership, because no one else has the freaking codes for the Juke. (Really, Nissan? That's BS.) $450 to diagnose!!!! Are you kidding?! Oh, but if I have it repaired there it will go towards repairs.

So, paperwork reads, "Excessively loose bearing by turbine wheel and compressor wheel oil leaking going into intake and burning oil. Little to no boost. Internal failure of turbo." Well, why in the hell was the bearing loose in the first place? I approve the freaking repair, as they only want to give me $5500 for a trade-in, which is insulting. I guess that tells you how little they value the Juke, themselves. A week and $2,965.78 later I get my car back...running like total crap. There's a constant whine in the engine, now, and the power is nonexistent. It's going back in the morning. And, I put it on a credit card. I just might dispute it. I'm disgusted.

I hope there's a class action lawsuit or a recall.

- Kimberly R., San Bernardino, CA, US

problem #2

Oct 222015

Juke

  • Automatic transmission
  • 109,000 miles

I AM EXTREMELY DISAPPOINTED IN NISSAN. WHEN WE WERE BUYING A CAR WE TOLD THE DEALER WE NEED A CAR THAT WILL BE RELIABLE FOR HIGHWAY MILES. HE TOLD US JUKE WOULD BE THE BEST OPTION. RECENTLY WE HAD A TURBO GO OUT CAR IS ONLY 4 YEARS OLD I TOOK IT TO THE DEALER SHOWING HIM THERE IS A RECALL ON THE CAR. HE TOLD US HE CANNOT DO ANYTHING FOR ME BECAUSE WHEN HE ENTERS THE VIN NUMBER OF OUR MODEL IT DOES NOT QUALIFY FOR RECALL. YET ON THE NISSAN SITE ALL JUKES 2011 WITH TURBO ISSUE HAS A RECALL. HONESTLY WE ALWAYS TRADED OUR CAR EVERY 4 YEARS AND IF THEY DON'T TAKE CARE OF THE RECALL I WILL NEVER BUY ANOTHER NISSAN AGAIN. WHAT WAS EVEN MORE UPSETTING WAS THAT DEALER WANTED TO CHARGE ME $140 JUST TO DIAGNOSE A RECALL ISSUE. I AM NOT SAYING CAR CANNOT HAVE ISSUES BUT THEY SHOULD HONOR THE RECALL RATHER THAN TELLING WHICH VIN NUMBERS ARE QUALIFIED. I HAVE NO OTHER OPTION BUT HAVE TO BUY A NEW CAR OF MY WIFE AT THE END OF THE YEAR.

NEVER GO TO THE NISSAN DEALERSHIP IN LEWISVILLE, TX.

- Farhan H., The Colony, TX, US

problem #1

Feb 112015

Juke SV 1.6L

  • CVT transmission
  • 92,000 miles

After they repaired the timing belt the vehicle has never been right. The battery is dead in the morning if you do not use the key fob and lock the car. It has a ruff idle and sometimes dies at the traffic light. On Friday of last week it had no power. So we take it to Nissan and they tell us the turbo is dead and it is going to cost $2547.84 to repair. But they can't tell us why it failed.

Update from Feb 19, 2015: We called Nissan's national customer service line and the guy there (Chad) told us that they would get back to us about a discounted price and see if they could fix it under some kind of warranty clause. Well, the dealership in Columbus, Georgia (Headquarters) has since called us back and told us the price to fix the car will be $3,000, but they are willing to give us a 5% discount!! We are now stuck with this piece-of-crap car unless we spend thousands of dollars to fix it! Nissan is not claiming any of this is their faulty craftsmanship, of course. (And yes, the maintenance has been kept up and all mileage is highway miles.)

- Patrick V., Phenix City, AL, US