When we bought our car, we were led to believe that it was impossible to lock the car with the keys inside it; because the 'intelligent' key function would alert you to the fact that the key was inside and would not allow you to lock the car.
On Sunday afternoon, I unlocked the car, strapped my dog in on the back seat, placed my handbag, containing my keys, next to her and shut the door (I did not activate the locks). I immediately went to open the driver's door, to find it locked, as were all the other doors, with my keys, my phone and my dog inside the car.
Fortunately, I was parked at a friend's house and my husband was at home with my spare keys (albeit ill in bed and 30 miles away). I arranged for a taxi to collect my spare keys and drop them round, which took 90 minutes and cost me £100. During that time, my dog was trapped in the car.
I rang Motorline Nissan in Reading to report the fault and was told that I would have to pay to get the fault investigated. I find it unacceptable that Nissan are unwilling to investigate such a potentially dangerous issue as a gesture of goodwill.
I will be far more mindful, in future, to never leave my keys in the car. Â I hope I never have to read a news report of a dog or - worse still - a baby dying because they were trapped in a car by an unsuspecting driver who believed, like I did, that an 'intelligent key' would not allow itself to be locked inside.
When we bought our car, we were led to believe that it was impossible to lock the car with the keys inside it; because the 'intelligent' key function would alert you to the fact that the key was inside and would not allow you to lock the car.
On Sunday afternoon, I unlocked the car, strapped my dog in on the back seat, placed my handbag, containing my keys, next to her and shut the door (I did not activate the locks). I immediately went to open the driver's door, to find it locked, as were all the other doors, with my keys, my phone and my dog inside the car.
Fortunately, I was parked at a friend's house and my husband was at home with my spare keys (albeit ill in bed and 30 miles away). I arranged for a taxi to collect my spare keys and drop them round, which took 90 minutes and cost me £100. During that time, my dog was trapped in the car.
I rang Motorline Nissan in Reading to report the fault and was told that I would have to pay to get the fault investigated. I find it unacceptable that Nissan are unwilling to investigate such a potentially dangerous issue as a gesture of goodwill.
I will be far more mindful, in future, to never leave my keys in the car. Â I hope I never have to read a news report of a dog or - worse still - a baby dying because they were trapped in a car by an unsuspecting driver who believed, like I did, that an 'intelligent key' would not allow itself to be locked inside.
- Sophie W., Reading, UK