On 9/25/17, I was driving 5 MPH in an apartment complex, when my car started shooting water into the car by my feet. The video I have linked perfectly describes what I felt at that moment. My shoes, pants, socks were all completely drenched and ruined. Obviously I had never experienced anything of this sort so the vehicle was immediately taken to the dealership. The dealer claimed that I drove over "severe" water, enough to crack the boot on the steering column where the water entered the car. This was not covered under warranty.

My representative at Liberty Mutual went to see the car at the dealership and commented on what he felt to be a faulty "foam/rubber" seal on Nissan's part, stating the issue would most likely happen again even if repaired.

I contacted Nissan Consumer Affairs notifying them that this was not a driver error, and there might be an issue with the seal since there are multiple reports of this issue online. After going back and forth with the "specialist" Charity at Nissan, she stated a car "specialist" would be looking at the car on the 26th of October. I notified Charity that Liberty Mutual, an independent specialist I hired, as well as other parties would be present at this meeting to evaluate the car to determine the safety and any potential defects on the car. Turns out, the car specialist examined the vehicle upon my request not to do so until my experts would be present to the inspection. I found this out from the dealership directly, Charity at consumer affairs never told me. When I asked the dealership about when the car was examined, nobody was able to provide an answer for me. I asked why they examined the car when we had a meeting set for the 26th and I have yet to hear back from Charity about this. This SCREAMS bad faith.

To sum it up, I was without a car for 3 weeks, no loaner ever offered to me. The repair was NOT covered under warranty so I paid the $700 to fix this issue. On Saturday, I went to the dealership to get the car and it was not ready. The seat trims were not installed. No loaner offered. I picked up the car yesterday, and they left me 0 gas. They argued with me about this. The car also smells horrible. As of today 10/17/17, Charity at Consumer Affairs has not responded to me in regards to Nissan unilaterally examining the vehicle, although we had a big meeting scheduled on the 26th for the car to be examined.

We bought a new 2016 Nissan Maxima Platinum. The first day driving to work it was raining. I hit a water puddle and caused me to get soaked wet inside the car cabin. The driver side seat, floor, dash, cup holders, shifter boot was all soaked as well. I was told by the dealership General manager that it was caused by driver error. The water had enough force to displace the steering column seal and allow water to enter the cabin. I have driven through many water puddles and NEVER got wet inside the vehicles and sitting in the driver seat. My opinion ( I am just an Electrical Engineer) is this is a factory defect and subject to re-call.