10.0
really awful- Crashes / Fires:
- 1 / 0
- Injuries / Deaths:
- 1 / 0
- Average Mileage:
- 41,429 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
I have a 2004 Nissan Murano SE. At approximately 50,000 miles, the drivers' side sun visor had some sort of internal mechanical failure which makes it fall down in front of my face while driving. My extended warranty company refuses to fix it, claiming it is a "trim" item, and the dealership claims it is no longer their problem as the car isn't under warranty. However, it seems to me that this is a safety item, since every time it falls down, it obscures my view of the roadway. When I searched online, I found many other Nissan Murano owners on online forums complaining of the same issue with their 2003 through 2006 Muranos with relatively low mileage failures of this particular part.
- Kansas City , MO, USA
Failure of driver side sun visor. Suddenly falls causing a safety issue. Dealer replaced once and second visor also failed.
- Stony Brook, NY, USA
I ran off the left side of a mountain road hitting a large tree with the driver's door, then continued down the hill another ~20 feet slamming into a boulder. When I hit the tree, the driver's door window broke as well as the driver's side rear door. The door was jammed shut. The Nissan was equipped with front side impact airbags and both front and rear head protection airbags. None were deployed. When I hit the boulder, the front passenger airbag deployed, but the driver's front airbag failed to deploy. The pre-tensioner on the driver's seatbelt did not latch resulting in me hitting my upper chest and lower jaw on the steering wheel since the airbag did not deploy. The fuel cut-off device also failed to activate and shut off the engine. After almost a minute, I turned off the engine with the key. I had been knocked unconscious for several seconds. The 2004 Nissan Murano sustained over $25,000 in damage which resulted in it being totaled by my insurance company. The airbag light would illuminate briefly when starting the car prior to the accident. So there was no indication of an airbag malfunction. There was substantial damage to the driver's side of the vehicle as well as the front and undercarriage. My injuries were limited to bruises to my chest and lower jaw. The accident also greatly aggravated a prior injury to my upper back. When I went to go remove my personal belongings from the vehicle, I found that the jack, mounted in the rear floor had come completely out.
- Spartanburg, SC, USA
Failure of rear engine mount on my 2004 Nissan Murano with 40,000 miles. Without replacing said mount safety would come into question. Parts are on order is this a common failure. Should Nissan be held responsible and make good?
- Tupper Lake, NY, USA
Every time I get out of my car, place my feet on the ground, and then touch metal that being the car frame or car door, I get shocked. The only way I do not get shocked is by touching the metal continuously as I place my feet on the ground and then I am able to close the door without getting shocked. The only other time I do not get shocked is when it is raining. This does not happen when I get out of any other car. I am beginning to hate my car because of this. Why is it doing this. I have told the people at the dealership when I get my oil changed and they have no answers and do not seem interested in checking into this.
- Grove City, OH, USA
The left xenon headlight in the consumer's 2004 Nissan Murano was stolen.** a thief entered the consumers vehicle via keyhole, popped the keyhole and stole the left light. The consumer felt that the easy entrance was a defect.
- South Orange, NJ, USA
- Mediapolis, IA, USA