really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
103,803 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

Get notified about new defects, investigations, recalls & lawsuits for the 2004 Nissan Murano:

Unsubscribe any time. We don't sell/share your email.

problem #90

Apr 202019


  • miles
My 2004 Nissan Murano jerks to the left side as you give it gas and driving. It just jerks on it's own and heads in the direction of anything or object that's on the passenger side. I had a broken motor mount and told that was all it was and by replacing it that it would stop doing the jerking. I changed the motor mount, which needed replaced anyway, but it didn't correct the problem. This is very dangerous as it can put you into another car, ditch, tree, etc.. I've sent this problem in before and I've had no response. This issue needs to be addressed!!! I have 2 small children in my car alot of the time and it's too dangerous to even put their lives, my life, and other cars in the way of this hazard. I could kill multiple innocent people by driving my car. I purchased this car used about a year ago and the problem has only gotten worse. I've checked for recalls and there's not a recall for this previous cause. It does it all the time on any road. Can you please look into this situation for me? it has done this since I purchased the car

- Trion, GA, USA

problem #89

Aug 132019


  • 197,000 miles
The contact owns a 2004 Nissan Murano. While driving approximately 45 mph, the tachometer increased, the transmission slipped, and the vehicle shuddered uncontrollably. Sutherlin Nissan Cherokee county (located at 101 harbor creek pkwy, holly springs, ga 30115, (678)730-9900) was contacted by phone and stated that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was not contacted. The approximate failure mileage was 197,000.

- Blue Ridge, GA, USA

problem #88

Oct 112018


  • miles
Car lost power while driving on high way. No lights were on. Gas station said code P0868 showed. I could have been killed. Nissan knowing sold me this car in 2014 for over 10,000. Pnly four years ago they have problem on this cat cvt but did not inform me. At all. 97383207414. 9737438870

- Bloomfield, NJ, USA

problem #87

May 182018


  • 91,000 miles
When taking off from a complete stop or trying to acclerate the revs to 3000 RPM and not gain any speed, you have push and let off the accelerator several times just to maintain any kind of forward momentum the car can muster. I dont know why the car will not gain any speed. This could be a real safety issue on a busy roadway.I have read many other post about similiar issue like mine and it sounds like the cvt are very unreliable and Nissan should do the right thing for us car owners, the car only has 91000 miles on it and this issue should not be ocurring in so many vehicles. Their should be something done about this issue to help the owners out. Nissan knows that there cvt transmission are very faulty and will not hold up....

- Church Hill, TN, USA

problem #86

Oct 172017


  • 110,000 miles
The vehicle would not accelerate after it had come to a complete stop on highway. After getting out of my vehicle and pushing it to the side, the vehicle finally drove away. But after this the vehicle has had a transmission rattle in which none of my (4) mechanics can seem to fix. Failure at 100,110K miles. Glad Nissan is making money while we suffer.

- Hainesport, NJ, USA

problem #85

Apr 012017


  • 120,650 miles
The contact owns a 2004 Nissan Murano. The contact stated that the vehicle failed to accelerate when the accelerator pedal was depressed. Without warning, the vehicle surged to 40 mph and almost crashed into the preceding vehicle. The contact had to remove his foot from the accelerator pedal to slow down the vehicle. The failure only occurred when coming to a complete stop. The contact also stated that there was a strong burning odor emitted from the vents. The vehicle was taken to a dealer where it was diagnosed that a transmission death code came up, which indicated that the transmission failed and needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 120,650.

- New Bedford, MA, USA

problem #84

Feb 212017


  • 46,000 miles
My Nissan Murano sl had 35K miles when purchased. Complained 5 times to the dealership about groaning noise and major oil leak. Major vibrations occurred while driving and pulled over so I couldn't drive anymore. Burning smell of oil that was leaking for months and was not noticed by certified mechanics. Also bucking motions. Towed Murano for repair and later diagnosed as transfer case and tail shaft destroyed. The cvt transmission needed slight repairs too with transfer case. Cost ~$3500

- Bohemia, NY, USA

problem #83

Feb 242016


  • miles
I'm having problems with my cvt transmission, when I press on the gas pedal it hesitate to go I went to a mechanic and they say it was the cvt. I researched the problem and see owners having the same problem, I'm just wondering why this isn't a recall. This vehicle always get maintenance.

- Homestead, FL, USA

problem #82

Oct 222016


  • 68,250 miles
Transmission failed without warning at 68K miles. While on highway engine just started free reving. Had to coast to side of road. Nissan will not assist in repair as car is over 10 years old. Dealer worked on transfer case in may; thought they reported all was well.

- Gibsonia, PA, USA

problem #81

Jul 182016


  • 136,000 miles
2004 Murano would not excel at stop signs/red lights or low speeds. Tested by Nissan dealership, codes show transmission going out. Love my clean, looks like new Murano even at its age and 136,000 miles. Owned Nissan's since late 80's. Nissan Corp. Will not help with repair. So not fair. Nissan knows their product was inferior. Being forced to purchase a new vehicle. Repairs almost as much as vehicle's value. I loved my Murano so much I talked them up to friends/family so they purchased Nissan's. opposite opinion now!!! goodbye Nissan!!!!! you have hurt me financially so I hope to do the same!!!!!

- Cordele, GA, USA

problem #80

Aug 012016


  • miles
I'd like to start by saying this is my 3rd or 4th complaint pertaining to the same issue and I have yet to get a response. Customers have the option to list their complaints, however, I believe this is a serious matter not to mention safety issue. There's no rhyme or reason this matter should be over looked by no means. Once again as I am driving with my kids this is my biggest concern with Nissan, traffic is flowing but have stop and go moments, so as I was at a stop moment, then proceeded to go, I pressed on the accelerator as I normally do, pressed all the way down, nothing, I repeat nothing happened my car didn't move at all, instead it loss power, the rpms increased that's about all. Mind you I'm on the expressway I-55 with majority of the vehicles are semi-trucks this is very frightening, not knowing when this will occur. Me and my kids life are at stake each and every time we're in this vehicle. No one has reached out to me and other family's I'm sure, why? I don't know. This is a safety issue, no indication that loss of power is about to happen, and or will happen. I saved up and spent my hard earned money buying this vehicle because I heard that the Nissan name/brand was good, reliable, etc. Not sure if I believe that now after the many issues and concerns I have with my Nissan Murano. How long does it take to make a decision that obviously there need to be a recall on the powertrain due to cvt failure. I'm very disappointed in the decision I made to purchase this vehicle. In addition, to that I disappointed in the lack of concern from the maker of this vehicle. I'm hoping that this matter gets resolved soon before lives are lost. No fatalities should come of this if the issue is addressed now.

- Willowbrook, IL, USA

problem #79

Jun 152016

Murano 6-cyl

  • Automatic transmission
  • 89,000 miles
The contact owns a 2004 Nissan Murano. While driving 55 mph, the accelerator pedal was depressed, but the vehicle lost power and did not accelerate. The rpms increased, but did not affect the power of the vehicle. The vehicle was taken to an independent mechanic who diagnosed that the cvt failed and needed to be replaced. The vehicle was repaired. The manufacturer was not notified of the failure. The failure mileage was 89,000....updated 08/15/16

- Ludlow, MA, USA

problem #78

Jan 222016


  • 130,000 miles
The contact owns a 2004 Nissan Murano. When the accelerator pedal was depressed, the vehicle hesitated to respond. The vehicle was taken to an independent mechanic, but was not diagnosed or repaired. The manufacturer was notified of the failure. The approximate failure mileage was 130,000. The VIN was not available.

- Austin, TX, USA

problem #77

Jun 212016


  • miles
While driving in rush hour traffic mind U a big truck was behind me traffic is stop and go, as I press down on the accelerator there was no movement from my vehicle, like it loss power, I though maybe the gear was changed, but then it dawned on me that this has happened to me not once or twice, but it's beginning to happen more frequently this is not normal. I confirmed that the gear was still in drive, as I pressed down on the accelerator my vehicle jerked as it proceeded to take off (as if it was in turbo boost), I could have hit someone else's car (good thing I didn't). This is a very serious matter many, many lives are at stake. I'm disappointed that this matter have not raised corporate eyes at Nissan. The reason for this page is for consumers to report complaints but it seems as if I'm not getting the answering that's needed to fix this serious issue and nor are the other owners who have listed their complaints. This issue should not be addressed after people have lost their lives by having/causing accidents due to loss of power. This is scary for myself and my family. I get nervous when driving on the highway and or the expressway not knowing when this faulty power train issue will happen. Good thing that big truck didn't run into the back of me that would have been deadly. No one should have to jeopardize their lives and others. Nissan should correct this problem immediately. How and when is it determined on what complaint get addressed. Disappointed customer. Also, the actuators on my passenger side both front and back does not work they have to be locked manually along with the hatch it doesn't seem to lock either. The actuators should not go out and should be replaced.

- Willowbrook, IL, USA

problem #76

May 022016


  • 154,000 miles
The contact owns a 2004 Nissan Murano. While driving 45 mph, the vehicle shook violently. The vehicle was taken to an independent mechanic where it was diagnosed, but the cause of the failure could not be determined. The manufacturer was not notified of the failure. The approximate failure mileage was 154,000.

- Dallas, TX, USA

problem #75

May 292016


  • miles
While in the process of accelerating my vehicle from a stop, I pushed on the accelerator, the vehicle did not move, I thought maybe it was out of gear for the simple fact that it did not respond when pushing down on the accelerator; clearly that was not the case the vehicle was still in drive. However, I pushed on it again an it was big jerk before the vehicle moved forward.... this problem/issue has become very annoying, but most of all dangerous an are people lives at risk and jeopardy of causing an accident. It's very scary driving my vehicle not knowing if the vehicle will or will not accelerate properly as it should. Driving on a highway this matter becomes even more dangerous. In addition to that when pressing on the accelerator the vehicle seems to be very loud, each and every time when pressing the accelerator. I do not like putting my family's life at risk when they're riding along with me. This issue must and need to be address asap. I am very disappointed because the fact of the matter Nissan and or the NHTSA have not recalled the 2004 Nissan Murano to correct this serious matter. Lord and behold it shouldn't take anyone to lose their life or (lives) before this stalling issue is corrected. People bought this vehicle because Nissan is known to make good quality vehicles and have been known to have a good reputation for safety. I'm beginning to second guess the quality of Nissan vehicles. My kids are everything to me, so with kind regards can this matter be taken serious. All lives matter.

- Willowbrook, IL, USA

problem #74

Jan 312013


  • miles
The contact owns a 2004 Nissan Murano. While attempting to accelerate from a stop, the accelerator pedal was depressed and the vehicle failed to accelerate. In addition, the vehicle jerked before moving forward. The failure recurred on numerous occasions. The vehicle was taken to a dealer who was unable to diagnose or repair the vehicle. The contact was aware of NHTSA campaign number: 09V169000 (engine and engine cooling). The manufacturer was not notified of the failure. The failure mileage was unknown.

- Boston, MA, USA

problem #73

May 022016


  • 112,000 miles
Bought the car used at about 110K in December 2015, had no issues at all. Flash forward to May 2nd 2016. After sitting in start/stop traffic for 20-30 minutes, the traffic finally started to flow, I attempted to accelerate and had a horrible, shaking, jerking from the vehicle. About 2 miles later after arriving to work and trying to turn a corner and applying gas after the corner, it did it again, this time though it caused me to clip a bumper around a concrete barrier, then the car lost all power and the check engine light came on. Could not get it to move at all. After having it towed to an authorized Nissan dealership, I found out the cvt had went out. I guess I can be glad it went out in a parking garage, because if it went out where the initial hesitation happened, I would have been in a wreck. 7.3K cash money spent on the vehicle, buying outright from a dealer, now with me being asked to spend another 4.5K on a part that Nissan had acknowledged to be an issue, because the drive train warranty was extended to 10 year 120K warranty. Needless to say with me being a first time Nissan buyer and being out this much money and no way to come up with another 4.5K, this was also my last Nissan. Put less than 2K on it when I purchased it. Even worse is when the Nissan dealership (part of the same company who sold me the car from their used lot) is talking me out of repairing the car, because the trade in value would only be the same price as the part.

- Pittsburgh, PA, USA

problem #72

Apr 242016


  • 165,000 miles
I was trying to accelerate from a stop, when the car refused to respond to the press of the gas pedal. Finally, it slowly accelerated up to 10 mph, then the transmission shifted and the car took off rapidly. Fortunately, I was able to control it. Problem is repeatable.

- Elgin, IL, USA

problem #71

Feb 142016


  • 174,000 miles
I purchased my Murano from a used car dealer 9 months ago. Until recently the car was working great, however recently, the car stopped accelerating.. after shutting the car off for a few moments and restarting the acceleration issue appears to be solved. The following day the issue continued after I stopped at a light. After depressing the accelerator for a few seconds, the car feels like it is going to stall. After shutting the car off and turing it back on it takes of like it is in a drag race but seems to temporarily solve the issue until you come to a stop, this has become a constant routine when driving the vehicle. When the car comes to a full stop (as in traffic) it feels like it wants to stall. You can keep it going by keeping one foot on the gas and one on the brake then when the accelerator is pressed, the car takes off like in a drag race. I was informed by a Nissan dealer that the cause of the stalling is the power train; the cost of which to replace will be upwards of $4000. After doing my own research I found out that the issues I am experiencing is common to Muranos manufactured between 2003-2009 and that Nissan has steadfastly refused to recall the vehicles and fix these faulty cvts. This is quite perplexing as many thousands of people across the country have reported similar issues. I cannot afford this costly repair and I am still making payments on the car. Because this is such a common problem and a great safety issue, Nissan needs to be forced to recall these cars and replace the part that is causing the problem!

- Bethlehem, PA, USA

Read the next 20 complaints »