10.0

really awful
Crashes / Fires:
0 / 0
Injuries / Deaths:
1 / 0
Average Mileage:
30,158 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

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problem #10

Jun 052014

Murano 6-cyl

  • 45,000 miles
My vehicle hatch back will not open unless I use the emergency lock which is located inside the vehicle. This concerns me because if there was an emergency where I would need to open the rear hatch from the outside I wouldn't be able to.

- El Paso, TX, USA

problem #9

Oct 032011

Murano 6-cyl

  • 35,000 miles
1. the right front door lock is not locking/unlocking with the remote nor either of the interior buttons. 2. the rear hatch is not locking/unlocking also. This is a huge safety issues. Being unable to open the right front door without leaning over from the driver's seat or using the key can make it nearly impossible to enter or exit the vehicle in an emergency. Having researched this online, this is an ongoing issue with the Nissan and infinity SUVS. Nissan is aware of the issue simply because of the availability of the replacement parts being instock at the dealerships. Nissan needs to take responsibility for the safety of owners and users of their products. There should be a notice sent to their dealers and, when the locking mechanism fails, needs to be replaced by Nissan at their expense.

- Capitan, NM, USA

problem #8

Oct 062011

Murano 6-cyl

  • miles
The door lock on the front passenger door may or may not lock or unlock with the key remote or the door lock buttons on the outside latch and inside door. This becomes a safety issue while driving, as I like to keep my doors locked in the event of an attempted carjacking.

- Deridder, LA, USA

problem #7

Mar 302011

Murano 6-cyl

  • miles
When I lock my doors they go down all by themselves. Yesterday they went down the car got soaked inside. I don't feel safe because anybody can reach their hand in and open the doors. Car is 4 years old. Shouldnt be having these major repair problems. So far stress cracked windshield, squealing brakes, now all four windows going down after I lock it. This is a major safety issue what if the doors lock and the windows decide not togo down anymore something is bad wrong with the locking mechanism. I want to know why there hasn't been a recall for this very disturbing failure.below it doesn't give you a choice to explain what is really wrong with the car thank you for letting me explain now.

- Dexter, GA, USA

problem #6

Dec 182010

Murano 6-cyl

  • 66,075 miles
Doors can be unlocked and the car ignition can be started without a key, and there is no way to lock the ignition, and no way to stop anyone from opening the doors. This creates an extremely dangerous condition for car jacking and harm to the occupants.

- Takoma Park, MD, USA

problem #5

Aug 222010

Murano

  • 50,000 miles
The power door lock actuator on my 2007 Nissan Murano with 50K have quit working. So why is it a safety issue? you can use this justification when filing: 1. having a secure environment is paramount in certain neighborhoods. When locking the doors it's imperative nobody can gain access at will by walking up to the car. If anyone can simply open the door to gain access, carjacking, injury, or even murder is easier. If the doors locked properly this provides a more secure environment for this type of scenario. 2. Nissan knowing there is a security problem with their locking mechanism and not recalling them for safety concern is negligent. It's an open door to a lawsuit if someone were to be murdered due to a door that didn't lock, although the driver pushed the lock button and heard the locking noise. Remember, in this case there's no obvious indication the door isn't locked unless someone walks up and opens it from the outside. The drive "thinks" the door is locked, when in reality it's an "open door" for carjacking or robbery. This failure is an intermittent of operation. Sometimes the doors lock ok, other times they don't. in addition, sometimes the doors unlock ok, other times they don't. 3. in emergencies it's important to be able to unlock doors quickly. Since 99% of the time we all use the button to lock and unlock doors, using the manual locking lever is unfamiliar. And the Murano's design is such that it's not easy to comprehend if it's not your car, for instance a rental car. I can easily understand how some people would be confused how unlock a door using the manual level in an emergency when they virtually have no experience with it. In emergencies every second counts. The locking/unlocking solenoid malfunctioning is clearly a high risk in emergency scenarios. Some people who cannot afford the $1600 to have all the solenoids replaced (as quoted by dealers) will forgo getting them fixed, putting their family members at risk. Nissan recall.

- Carrollton, GA, USA

problem #4

Oct 012010

Murano 6-cyl

  • 32,000 miles
After 32,000 miles my 2007 Nissan Murano door locks began opening a closing while driving. This began after replacement of battery by dealer. The door locks open and close with no with no specific timing. Sometimes clicking occurs immediately other times after a half hour of driving. Went to dealer and they could not duplicate. Now passenger door and rear door locks do not unlock unless double click of the door switch on drivers door. Dealer suggested I return to replace the actuator. I am concerned this may be very expensive. This should be a vehicle recall due to the low miles year and make of vehicle. So why is it a safety issue? 1. having a secure environment is paramount in certain neighborhoods. When locking the doors it's imperative nobody can gain access at will by walking up to the car. If anyone can simply open the door to gain access, carjacking, injury, or even murder is easier. If the doors locked properly this provides a more secure environment for this type of scenario. 2. Nissan knowing there is a security problem with their locking mechanism and not recalling them for safety concern is negligent. It's an open door to a lawsuit if someone were to be murdered due to a door that didn't lock, although the driver pushed the lock button and heard the locking noise. Remember, in this case there's no obvious indication the door isn't locked unless someone walks up and opens it from the outside. The drive "thinks" the door is locked, when in reality it's an "open door" for carjacking or robbery. This failure is an intermittent of operation. Sometimes the doors lock ok, other times they don't. in addition, sometimes the doors unlock ok, other times they don't. in emergencies it's important to be able to unlock doors quickly. Since 99% of the time we all use the button to lock and unlock doors, using the manual locking lever is unfamiliar.

- La Mesa , CA, USA

problem #3

Jul 272010

Murano

  • 30,000 miles
The battery has been replaced twice in the vehicle and it has less than 35,000 miles on it. The first replacement was done when the car was only about 6 months old and I just recently had to have the battery replaced again. The second battery was supposed to be an 84,000 mile battery and was under warranty. However, when I was driving it, the car died on me and would not start again. The battery had less than 26,000 miles on it. Nissan fought us on the replacement even though it was under warranty, but we finally got another one put in. We are on our 3rd battery in less than 3 years. This same vehicle had an engine mount crack at 32,000 miles and has also had the radiator replaced at 34,000 miles. It has been in the shop 4 times now in the last 2 1/2 months. When the radiator went out, the gauges did not even say that the car was running hot. I discovered the issue when my car started smoking everywhere and coolant was all over my vehicle. Nissan insists that it is not an electrical issue of any kind and that the gauge can still read cool if the radiator goes out and the car is smoking. All in all, I now have the 3rd new battery, a new radiator, and a new engine mount. The drive belts have also cracked, but Nissan refused to do anything about that.

- Loomis, CA, USA

problem #2

Aug 062010

Murano

  • 43,500 miles
Rear hatch will not open. I tried to unlock the entire vehicle and push the release button under the rear hatch, but it will not open. It only makes a clicking sound and will not open the rear hatch.

- Lawrenceville, GA, USA

problem #1

Jul 262008

Murano

  • miles
I opened the driver's door and the door latch snapped close on my index finger. I had to open the door latch to release my finger. Seven stitches, xrays of the finger and a tetanus shot followed. Not a pleasant experience, this occurred on a 2007 Nissan Murano.

- Coralville, IA, USA