8.2
pretty bad- Typical Repair Cost:
- $4,250
- Average Mileage:
- 114,650 miles
- Total Complaints:
- 11 complaints
Most common solutions:
- replace transmission (6 reports)
- not sure (5 reports)
This problem may be covered under warranty. Ask your Nissan dealer.
We were very faithful Nissan customers. We have owned four Nissan vehicles (three Infiniti's and one Murano).
I feel insulted that Nissan knew that the 2007 Murano had a problematic transmission and all they did was to extend the warranty to 10 years and 120k miles. Now, it is summer 2018 and my Murano has 109k miles on it so I am out of warranty. The transmission basically is dying! The car no longer changes speed and is so sluggish that it feels as if it will stall any day/minute now.
Took it to the dealer today, and they confirmed that the transmission has failed and basically is about to die completely.
I will never buy another Nissan vehicle! They cannot treat their customers like that and expect to keep them coming back. It will cost $4,500 for me to fix this wretched transmission so why bother? Am I not better off buying a Hyundai or KIA with their extended warranty? How about a Toyota or Honda as I am sure they treat their customers way better than this.
I am so pissed and feel cheated by this car company. They don't stop to think that even though my car is insignificant to them, to me it is all I have to commute to and fro. If I were rich, I wouldn't be buying a Nissan in the first place. What am I supposed to do now?
Since they chose not to recall all the 2007 Nissan Murano vehicles to change the bad transmission, they should have at least given the potentially affected customers lifetime warranty at least up to 250k miles to replace the problematic transmission.
Don't they get it? A transmission is NOT supposed to fail. It can happen, but if you already know that your vehicle is predisposed to transmission failure due to a manufacturing defect, and you decided not to recall the vehicles, you should give the potentially affected customers a lifetime warranty to have it fixed!
Shame on you Nissan! You have lost a customer and I am sure many others will look elsewhere.
- Miller L., Bronx, NY, US
This was the second Murano I have owned. I only wish that I had sold or traded it long before now. I feel like I am stuck in a bottomless pit, as the overhaul of the transmission did not work. It is back in the shop again for only the Lord knows for how long.
- Dick G., Fort Myers, US
Who manufactures a car that is so much trouble they double the original warranty on the transmission because IT WILL FAIL? Nissan - That's who! Every first generation Murano owner I know has had this issue. Should be a recall to fix it.
- Rob R., Kankakee, US
car just stopped moving after a full stop at a light with a good clunk sound. known issue and very expensive, be careful
- dodos6999, Dorr, US
My transmission blew out two months after I had bought the car where it wouldn't accelerate at all when I'd drive it.
- Taylor B., Avon, US
My Nissan Murano only has 122,000 miles and the Transmission had to be replaced. I have taken very good care of my Murano and feel like there is some kind of defect in the transmission for it to have went out so soon.
- Alice T., Starkville, MS, US
I recall my CVT slipping once, during the first year I owned it in 2007. It happened during freezing weather and the transmission did not fully engage in forward drive. The car jerked forward like it was slipping. Then I stopped and shifted reverse and drive a few time to try to reset. It worked. I mentioned this problem when I serviced the car at the Nissan dealership in Manchester, NH. The serviceman told me that there was no current problem he could see.
Then 9 years and 128,000 mile later, the cvt failed. I could only drive in low range. I took it to the Nissan Dealership in Tewksbury, Ma where I had to have it replaced to the tune on $5,000. I had exceeded the extended warranty by 8000 miles. I was never informed that the transmission had a product defect. Had I known this, I would have alerted Nissan mechanics to check the transmission before 120,000 miles since I did have the slippage problem in 2007.
The dealership did their best to try to convince me to buy a new or used Nissan rather than sinking the $5K into my car. Its seems that they are using their poor quality reliability as a sales booster. This is the third and last Nissan I will ever buy. I buy cars to last a good 200,000K. I use synthetic oil and service my cars regularly.
Now, from my next posting, you'll hear about my engine failure at 133,000miles.
- Marie W., Methuen, MA, US
Our 2007 Nissan Murano has been a great car up to about two weeks ago. Out of nowhere we starting having issues while driving whenever we got over 40 mph the car would make a weird noise and kind of stall.
We took it to the dealer and they ran the codes and found that we needed a new transmission. We did some research online and found that there has been a recall for our car transmission up to 120K miles. We were never told about this recall by anyone at Nissan. We asked the dealer about it and they said yes but we didn't qualify because our car is at 125K miles. So basically because of 5K miles we are stuck with a repair charge of over $5K for a new transmission on a car that up to this point has been in perfect condition.
We tried to seek a different answer from Nissans consumers affair and they were way worse to deal with than the dealership. We were told they would return our call numerous times with no avail. Finally after two weeks we heard from a consumer specialist who was very rude. Basically she said that they reviewed our file and there was nothing they could do for us. We asked to speak to someone higher up the ranks than her (i.e. her boss) and she refused to give us any further information. She basically became a broken record just repeating that there was nothing she could do.
We finally asked her what were our options and she said pay for the transmission yourself. We asked were we can go to complain because this is was not acceptable and she gave us the phone number to the better business bureau! WHAT! We are very disappointed with Nissans customer services and even the fact that they do not stand behind their product 100%. They new their transmissions have an issue so they extended their warranty. We were just 5K miles over that limit and they refuse to replace our transmission or even give us some sort of deal. 5K miles over is not that much and like we have said all along this car has been in perfect condition up to this point and they won't do anything.
Also what makes me even more upset with Nissan is that we have always taken our car to their dealerships for every oil change, tires, etc and NEVER once did they inform us of this recall or to test/check our transmission to see if this issue could have been replaced at 100K,120K miles! NEVER again will we ever buys a Nissan. They are HORRIBLE and I will be telling everyone I know to stay away from them.
I will stay with HONDA or Toyota. I have had their vehicles in the past they are way better to deal with. In fact Honda I recall replaced a recalled part on my previous vehicle even though in my car it had not become an issue yet. If you are considering buying a Nissan RUN RUN RUN in the opposite direction. They will take whatever opportunity to steal your money and not stand behind their product especially when they are aware it is a defective product.
- Laisa S., Antioch, TN, US
I purchased this 07 murano last November, so that's 9 months ago. My daughter and I were leaving home when I backed out of my drive the car jerked forward and stopped. When I pressed the gas,to go forward, it would not move. When I tried to back up, it would not move. A friend of ours, who is an ex mechanic stated that my CVT transmission had quit working.. I am really angry right now. If nissan knows there is a problem with their transmissions, why have they not done a recall? I can't help but think what if my daughter and I had made it to the highway, would we have caused an accident and gotten hurt or hurt someone. If there is a recall please let me know. NISSAN DO THE RIGHT THING PLEASE.
Update from Sep 2, 2014: I would like to take the time to say Thank You to Nissan. They have a warranty for my car's transmission. If your car is under 10years or 12000 miles, they replace it. They changed it was no hassle.
- asbury, Conway, SC, US
Ok, so i got this 2007 Murano and after 200 miles, the CVT stopped working. Wont move the vehicle. No sounds, no noises, no nothing. Tried playing with gears, turning ignition ON & OFF and after like 3-4 tries, it moved like nothing ever happened. Returned the vehicle to the dealer
- arslan, Dallas, TX, US
We were never notified of the CVT RECALL. Car was driving a little funny the week prior but nothing really noticeable when she just died.
Had previous work and then up but nobody mentioned any recall or potential problem. Now, my wife and I who share a vehicle and have not hit the lotto must come out of pocket if we want to repair.
If Nissan will not do what's right to fix a problem they knew of or extending a warranty that would fall short to help the customers that keep you in business then I can only hope for the worst of your dismay and never purchase another Nissan again.
I realize that I am only one but please do not worry as I will spread the word over social media and thru time, I can only hope to see the decline in sales, production and....
- Scott C., Katy, TX, US