About a year ago I hit an abrupt pothole that resulted in my brake pedal falling to the floor and significantly increasing my stopping distance. I was able to restore the brakes by pulling over and pumping them, but the whole situation really scared me and left me wondering how that could happen so easily. Months later, I ended up getting my rotors replaced. A few weeks after that, I was exiting the highway and my brakes gave out similarly to how they did with the pothole incident. This time pumping them did nothing and I've had an inconsistent, spongy brake pedal ever since. I'm scared to drive my car for fear of the brakes giving out completely.

All that said, I researched the issue and found that other 2009 Murano owners have had the same problem, resulting in a recall in 2019. I'm going to look into my best option moving forward with the repair.

Brakes failed due to ABS actuator failure while in motion on a highway. Vehicle was recalled for brake fluid change and ABS actuator test. ABS actuator failed 4 months after fluid change. Nissan refused to make repairs. Total cost of repair was $2400. This created an unsafe condition which Nissan refuses to acknowledge.

I recently purchased a 2018 Nurano ($40,000.00). It will be my last due to the way I was treated by Nissan for a problem they have fixed for other owners. I have purchased 5 new Nissans over the last 10 years but this was not good enough for Nissan to make a repair in order to keep a very good customer. This is the worst customer service I have ever seen. A simple repair could have kept a good customer for life. This makes no sense.

My Murano was recalled to have the brake fluid replaced and ABS actuator tested. The ABS actuator passed and then failed a couple of months later. The brake pedal goes all the way to the floor, a very dangerous situation. Nissan was contacted and refused to cover any part of the repair. I have purchased 5 new Nissans in 10 years. I just purchased I new Murano 3 months ago at $40,000. They have now lost a great customer. I will never purchase another Nissan product. This is absolutely the worst customer service I have ever seen. I don’t understand why they wouldn’t make an attempt to cover some part of this repair in order to keep a good custom. This is just crazy.

So completely frustrated. I replaced the brakes/rotors on my 2009 Nissan Murano back on October. At that point, I had no issues with the brakes. This was just general maintenance on the car. About 5 months after replacing brakes, out of nowhere, the pedal goes completely soft. At some moments, it goes to the floorboard. We immediately took it back to the mechanic and he bled the brakes and drove it around. Came back and said he believed it was the master cylinder. We decided to take it to another mechanic for a second opinion. He also said master cylinder but could not guarantee that was the issue. I wasn't ready to put out $500 on something that may not work. Then I ended up here....

I've done tons of research online, even talked it over with the mechanic. The only thing that seems to work is replacing the ABS actuator ($2500). I saved up and was ready to take it to my guy this week to finally get it fixed and then this weekend I check the mail to see an official letter from Nissan. It was just what I was hoping for. It wasn't a "recall" but a "service campaign."

First thing this morning, I took my car in, they took it back to perform the "recall test." 2.5 hours later, Nissan rep tells me "you passed the test and my car is fine! He says your pedal is still a little soft and you may need a new master cylinder soon." I suspiciously get back in my car and drive around the block and it's EXACTLY the same. I go back and insist that they investigate further. I show them this website and all of the research I've done. They STILL insist it's the master cylinder.

I refuse to put $500 into it when I read over and over that this is NOT the fix. Now I'm stuck. Do I go to my local mechanic and spend the $2500?! Oh and the best part was when the Nissan rep told me, "I drove it. I agree it's not safe." Are you freakin' kidding me?

Just like all the other 110,000 complaints, I am experiencing the soft brake pedal issue and was very lucky this morning after stopping in the middle of an intersection. Thank GOD there were no cars coming. (This is the second time this has happened). I was very frighten that I would be involved in an accident as I had to continue to get to a dentist appointment and then return home. Fortunately, when I got back in the car after my appointment, the brakes were working and I returned home safely. I was very shaken up realizing that this issue just happens at any time with no warning. I got online and discovered all the complaints about the soft brake pedal and that it has been going on since 2014. In May 2017 the National Highway Traffic Safety Administration opened an preliminary investigation to determine if a safety defect exists and if about 110,000 cars should be recalled. (It's more than 110,000 complaints now). To my knowledge we don't know the results of the investigation.

I called Nissan Consumer Affairs and gave them the complaint. I was told that apparently Nissan was not aware of this issue and I told him that could not be true. Nissan has been getting complaints since 2014. Someone at Nissan is not doing their job in passing on all the complaints. The person at Consumers informed me that there was only 1 recall (Brake Flush Adjustment) and I could take my car to the local dealer and see if that fixes the issue. He told me to ask the dealer why this was happening with the brakes. I replied, "if Nissan does not know what it happening how does a dealer know" If you read all the complaints, you will know that is not the fix.

I called my local Nissan dealer and he said he had never heard of this Soft brake pedal issue, but he would do the Brake Flush Adjustment on Wednesday since it was a recall.

I guess it takes many people being seriously hurt or dying to get the attention of Nissan.

The wife had been driving and the brakes did not work properly. It has a soft pedal and then sinks to floor. have talked with a few mechanic friends some say MasterCylinder, and one thinks ABS controller/pump, he recommended to try and brake on a rough surface to get pump to activate and do that like ten times. did that and ti's worked for a couple times then pedal went soft again. going to try a used ABS unit, the master cylinder just does not seem to be the problem. will update when I get it and install.

I think the brakes with this car suck and someone is going to wreck and get killed. Who would have every thought going over a bump will cause your brake pedal to go to the floor on your next stop. Please don't purchase if you stay in a state that it snows a lot. Driving to work today it just snowed last night so the road is ruff and uneven due to the snow and guess what? When I went to approach the stop sign brakes went all the way to the floor luckily nothing was coming. This sh*t is for the birds.

Love my 2009 Nissan Murano. Besides gas oil, tires and brakes, it barely needed a thing. Around 102,000 miles (about two months ago), I had all new brake pads, rotors, and two new rear calipers put on. Figured I was done with brakes for 50,000 more miles. I've had no problems since the brake work was done. Once the weather turned cooler (and that could be a coincidence) my brake pedal suddenly sunk WAY in before I could stop. Once it started doing this, it did it for about a week or two. I re-bled all four breaks and everything seemed fine - no air what-so-ever in the system. Topped off the fluid level. and I've continued to have the sinking break pedal. Two days ago, a nice, relatively warm day (could be a coincidence) they worked fine all day. Thought it must be the Master Cylinder leaking. Talked to a mechanic buddy of mine . . . 5 minutes later he asks if I know about all the complaints with the Nissan Murano 2009 brakes! Geeze . . . no, I didn't know. I look around and see I'm not the only guy having these problems. Definitely a major concern! Don't want to lose my brakes. So far they seem to catch when I'm WAY DEEP in the pedal range. Need to figure this out soon. Don't want to replace the master cylinder if that's not the problem. Looking for input and guidance.

Update from Mar 30, 2018: 3/30/2018 Update - It looks like there are several more entries in the database. What do we have to do to get Nissan to address this issue? Shall we start a class action suit? Does this forum have any experience with that? Can they point me in the right direction to bring attention to the situation and have Nissan fix all our brake issues?

So I have the exact same problem with my 2009 Murano. Tried to slow down on some snow, totally normal road conditions, my ABS engaged, but the pedal went to the floor and did not return. The top 10% of the pedal gives me 10% braking power, the middle 80% of the pedal travel does nothing, and only the bottom 10% of the pedal, just before it touches the floor, actually provides any real braking. As a result, the reaction time and stopping distance is terrible. This will cause an accident at some point.

I have tried what many suggest: taking out the ABS fuse and driving with no fuse for a day, removing the battery leads and leaving it overnight, tapping on the ABS module with a rubber mallet while someone pumped the brakes... none of it is working. The brakes are stiff as a rock when the car is off and pedal is pumped, but as soon as i start the engine, the brake pedal goes to the floor.

Does anyone have any other suggestions for how to fix this? My local dealer said it would be over $2500 to replace the ABS module - which is absurdly expensive considering the car is only worth around $11,000. I know the NHTSA is doing an "investigation" but how long until we actually see a recall?

Will bleeding the brakes get me back to normal, if only temporarily? IF I can at least get it back to normal, then i can sell it.

Thanks for any help or advice.

I have never been happy with Nissan's service departments, over the past 30 plus years and 6 Nissans, having tried 4 different dealerships, not to mention private repair shops. Needless to say, it's hard to get reliable and honest car service in the greater metropolitan NYC area.

My brakes have gone soft, sporadically, 6 plus times over the past 2 months. Having read the blogs out there, no one seems to have a solution. My local car dealership 1st disconnected my call when I called to ask what I should do. On my second call they maintained my VIN was invalid and recommended I call Nissan at (800) Nissan1, to ensure I had the correct VIN number?!!!! I've registered this car using this VIN, this particular dealership has serviced this vehicle with this VIN. Crazy.

In conclusion, after talking to the nice representative at the Nissan 800 number above, I had to read between the lines, but he has assured me if I take my car in for service, using a case# he gave me, that Nissan would make sure my brake problem would be resolved.

When I called to make the appointment I was expecting to have to wait for an appointment. Nope! I got the first appointment the next day. It sounds like Nissan wants to avoid a recall on these vehicles, but also wants to ensure there will be no lawsuits due to faulty brakes!

I provide this info for others to pursue.

Update from Oct 24, 2017: Now I feel I've been had. The dealership claimed the master brake cylinder was "defective" . . . they supposedly changed it (I neglected to ask for the old part), but due to complaints out here on the web stating that the master brake cylinder was NOT the solution, it makes me think Nissan did something else to repair the problem, but slapped me with a master brake cylinder repair bill. You see, Nissan's 800 number had stated they would put in for the necessary repairs to be covered. Only after I authorized the repairs did their idiot 'regional specialist' call me and tell me he was declining this request because the car was out of warranty. I feel Nissan led me on, generated a repair bill and then declined to cover. I am escalating this and will report back here, as well as to someone in the media, as well as social media. I realize I am but a small drop in the bucket, but to me Nissan has misrepresented themselves every step of the way.

On 2 June 2017, I was driving east on Jimmy Lee Parkway in Hiram, Georgia. As I was approaching the intersection of Jimmy Lee Parkway and Metromont Drive, I was three to four car-lengths from the SUV in front of me that was stopped at the red light; therefore, put on my brakes to stop.

The traffic was very light and moving slow due to the red light. However, when I put on my brakes, my brake pedal seemed to had slipped and went all the way down to the floor board. Regardless, my car continued to move – NEVER STOPPED. When I realized that my car was not going to stop, I panicked and braced my left hand on the steering wheel.

On impact into the rear of the SUV that was sitting at the red light, my left hand took the entire impact of the accident. Consequently, my hand is currently swollen to double its normal size.

The accident resulted in rear-end damage to the SUV stopped at the red light and extensive front-end damage to my 2009 Nissan Murano.

The police officer was not aware of my brakes. It was never discussed at the accident scene. As a matter of fact, he cited me for “….following too close…” – WHICH IS INACCURATE and WAS NEVER THE CASE. However, he instructed me to drive home slow with my blinkers on due to the damage to my front hood area.

As I was driving, I carefully and deliberately stayed at least 10-20 car-lengths behind the vehicles in front of me due to brake situation. Because, when I put on the brakes, the brakes continued to slip to the floor-board; but the SUV would ONLY slow down and not fully stop. I purposely drove slow enough with my blinkers flashing so as to be fortunate enough to have ALL green lights all the way home. When I finally arrived at home, the steep incline to my driveway stopped my SUV enough to stall at my garage door.

I have since learned that, on 15 May 2017, the United States Government is currently investigating why 2009 Nissan Murano brakes lose pressure and fall all the way to the floor-boards which has caused many accidents all over the country.

I have attached two articles concerning the investigation that was launched in May 2017.

What is the current status on the United States Investigation? And, what can I do to bring this EXTREMELY DANGEROUS situation with faulty 2009 Nissan Murano brakes to the attention of Nissan so that people’s lives will cease being in danger on our roads – with the potential to injury and/or kill drivers and pedestrians? When will Nissan finally be held responsible and accountable for putting faulty brakes in their 2009 Nissan Murano’s?

I'm also experiencing a soft brake pedal on my 2009 Nissan Murrano with 72,000 miles. I had already replaced rear rotors and pads, master cylinder and ECU ABS actuator. Nothing has resolved the issue. I'm into this job for 1,700.Amity Nissan said it was the Master cylinder and Acutator both parts replaced and didn't fix the problem. I'm still fighting with them. Ive never seen anything like this very frustrating. Having my local mechanic do my brake booster tomorrow hoping that will fix the problem. The job is warrentied. I had confidence in my Nissan but not after this fiasco. I'm wondering if there is any solutions that anyone might have . Thank You

My Nissan Murano (2009) brake pedal goes down all the way to the floor and it takes a while for the vehicle to stop. This has happened twice in the last few weeks. I got the brake pads and brake oil flushed at Firestone. The brake pedals went down one time but the vehicle did stop. I am scared that this might happen again and if the vehicle doesn't stop, it will be a serious issue. Hope this will have a recall and the car manufacturer will fix the issue before something serious happens to anyone.

2009 Nissan Murano loses brake pressure after hitting bumps while braking. Brake pedal goes soft and driver is required to push brake pedal 3/4 of pedal travel before brakes enact. We've owned this vehicle since 05/2015 and this is the 4th rime this has happened. Vehicle is in this condition presently. Once stopped the vehicle stays put. The symptom corrects itself between a few hours to 1-2 days. We're on day 3 now.

I've had a local dealer look at vehicle but symptom was gone on arrival. At their suggestion, they replaced the brakes. It's very sporadic as to when it happens or the severity of the bumps to cause issue or even the speed of travel. The brake fluid is clean and at proper level, no leaks, Rotors are in good shape, and no warning or ABS lights on dashboard. There also has been no codes thrown by computer. I removed and reseated ABS fuse but issue still remains. A quick online search reveals multiple owners having same issue since at least 2012. Although the brakes don't fail entirely, it can cause accidents when pedal travel requirements change upon braking. It may be a pre-cursor to a complete failure if not addressed. I've read about people who changed Master Cylinder and bleeding brakes only to have symptom return.