8.1
pretty bad- Crashes / Fires:
- 0 / 0
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 4,580 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
Murano was traveling approx 40 mph down the road when the sunroof shattered. I have a dash cam video of the incident. You can see in the video there wasn't a car in front or to the side to claim a rock caused this. Dealership would not replace under warranty car is less than a year old when purchased.
- Parker, CO, USA
Under certain lighting conditions from the sun, a strong glare can appear and come through the windshield and into the driver's and/or passenger's eyesight. This is caused by the design of the hood and where it dips down near the front edge of the windshield. There is about a 5" wide area that spans the with of the hood, around the lower section of the windshield. I have read of others having this same issue and the light can be 'blinding' at times like the light reflecting off a mirror on a bright sunny day. For safety reasons, I have decided to coat this area of the hood with either a matte finished vinyl or a matte finished plasti-dip spray. I am hoping this will alleviate/eliminate the dangers of this glare that can happen. ** to note, I have read of others expressing their concerns with this issue on automotive forums so I know it is more common than originally thought
- Bel Air, MD, USA
While driving on interstate at 70 mph, front passenger door window suddenly and unexpectedly shattered into thousands of pieces falling onto passenger, exterior, and blowing around interior of vehicle. To best of our knowledge nothing hit the window, no car was on either side of us. Pieces of glass cut passenger, but luckily none got into eyes of passenger or driver. This caused driver to swerve, but recovered control. Small pieces of glass in driver's hair etc. Had to drive 350 miles home in cold weather. Took vehicle to a dealer [ travelling, so not selling dealer]. dealer notified manufacturer of problem and report of incident. Manufacturer responded that since all pieces of glass could not be recovered, they could not reassemble entire window, therefor impossible to test glass for defects. Yet there was large amount of glass inside of vehicle. Owner stated that by that reasoning no shattered window would ever be investigated, so how would anyone know if defective" concern is with remaining windows in same vehicle as well as others mfg at same time. Might something, unbeknown to owner, have struck subject window previously while parked unattended, leaving no mark, but weakening glass allowing future sudden shatter ? maybe. But possibility also exists of defective glass or installation during assembly, but manufacturer refused to investigate that possibility repeating that they would need every piece of glass[impossible]. if other same make and model experience same, it increases defect possibility. If our incident is only one, it increases chance of ours being previously damaged. At minimum, all drivers be aware, as we narrowly escaped disaster in above case. Dealer was very helpful, manufacturer concerned and helpful, but restated they could not test glass without all pieces. Does mfg make, or purchase glass from vendor"
- Ashburnham, MA, USA
Sunroof exploded while driving. No objects fell onto the car. We had no idea what the loud bang/exploding sound was until we were able to safely pull off the road and evaluate. The hole was not inward, like something fell into it, but the glass was pushed upwards. We were on a 4-lane straightaway going maybe 35 or 40 mph and not under any bridges, trees, etc. No vehicles around us, etc. It was about 8:30pm in July in South Carolina. The noise was very loud and very startling!
- Lexington, SC, USA
- Charlotte, NC, USA