10.0

really awful
Crashes / Fires:
5 / 0
Injuries / Deaths:
8 / 0
Average Mileage:
12,148 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

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problem #7

Jan 042024

Murano

  • miles
We had an accident on January 4. We were rear ended and pushed it to the vehicle in front of us. The truck that hit us was going about 65 miles an hour. Our vehicle is totaled. No air bags deployed and my seat did not engage.

- Endicott , NY, USA

problem #6

Jun 272023

Murano

  • 42,738 miles
The contact owns a 2017 Nissan Murano. The contact stated that while driving at 30 MPH, while the brake pedal was depressed, it floored, and the vehicle failed to stop. Additionally, another vehicle hit the contact's vehicle on the driver's side; however, the air bags failed to deploy. The contact and her son were injured and received medical attention. A police report was not filed. The vehicle was towed to a repair center. The contact related the failure to NHTSA Campaign Number 19V807000 (Service Brakes, Hydraulics). The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 42,738.

- Turner, OR, USA

problem #5

Apr 262023

Murano

  • miles
I was in a broadside collision. The front end of my car collided with the side of another car. I was going approximately 30-35 mph at time of impact. I had my seat belt on. The airbags failed to deploy and seat belt did not lock resulting in being thrown forward and impacting the steering wheel. The car sustained severe frontal damage and is a total loss from the insurance company. The car has been well maintained and was serviced by Nissan exclusively. I had no warning lights on prior to the accident occurring.

- Concord, CA, USA

problem #4

Aug 122019

Murano

  • miles
Local Nissan dealership is putting up barriers to my recall repair. On 2 different occasions, I was told that 'we don't do recall repairs on the weekend'. I don't understand why their labor costs on the weekend are my problem. I called on a Monday morning when I was on vacation from work. Not only could the service manager not confirm for me whether they had the necessary parts on hand to repair my recall...she also said they only do it by appointment and need 1 weeks notice!! so I am being expected to bring my car in twice (once for them to 'look at it and confirm I'm on the recall list, and a 2nd time to get the repair done). How is it that the manufacturer makes a defective product, yet I am expected to jump through all these hoops, take time off of work (vacation time) to meet all of their terms of fixing a mistake that Nissan made. But hey, they were sure to get those notices mailed out super fast, to give me the impression they cared about my spouses life/death risk every day when she drives a flawed product to/from work. So unaccommodating and arrogant of Nissan to put their customers through this gauntlet.

- Springfield, MO, USA

problem #3

Sep 282018

Murano 6-cyl

  • 14,099 miles
The contact owns a 2017 Nissan Murano. While driving 35 mph, the brake pedal was depressed and the vehicle did not stop. The brakes had completely failed. As a result, the contact rear ended another vehicle. None of the air bags deployed. A police report was filed. The vehicle was towed. The contact sustained injuries to the neck and head. The driver of the other vehicle suffered unknown injuries. Medical attention was required. The contact was provided with insurance claim number: 258-472-1S236. The manufacturer was made aware of the crash. The dealer was not contacted. The failure mileage was approximately 14,099.

- Wixom, MI, USA

problem #2

Apr 162018

Murano

  • 28,200 miles
Takata inflators, this complaint may be related to the previous recalls but I am not an expert. I'd like to have the airbags not deflating in an accident where there was significant damage to the passenger front of my vehicle while traveling at about 30mph. I was traveling on a city road when another vehicle turned left from the right lane causing me to slam on brakes and our vehicles collided.

- Edmond, OK, USA

problem #1

Oct 202017

Murano

  • miles
I purchased a new 2017.5 Nissan Murano Oct 14 2017 one week later the SRS light comes light comes on while driving and stays on. After three trips back and multiple parts replaced including sensor for seatbelt connector that was not attached properly and the replacement of the SRS system. Today 97 days later I was told by my local Nissan dealership that the vehicle was indeed defective at time of purchase. The factory had not connected the harness that connects to the airbags which was causing my SRS light to come on continuously. I am very sad and upset that this has happened to me and I am in process of filing a claim with the Nissan corporation consumer department for a buy back of my vehicle.

- Muskogee, OK, USA