We purchased the 2018 Murano platinum on Oct-13-2018 from Cochran Nissan (7 River Heights Dr, Cochrane, AB T4C 0N8).

The accident happened on Friday Dec-27-2019 around 3:00 pm on Crowchild Tr near University of Calgary. I was driving with my 6 year old son on board when all of a sudden there was very loud explosion sound. I was so shocked that I lost control of the car for a short period time. Luckily, no car was around me which also means no road debris present.

I took photos of inside and outside the sunroof window around 3:45 pm (see attached pics) showing the glass was shattered into small pieces. On 30-Dec-2019 Brasso Nissan Ltd (195 Glendeer Cir SE, Calgary, AB T2H 2S8) let me know sunroof glass is not covered and would like to replace the glass for $1,500 CAD. I contacted Nissan Canada and they asked me to go back to dealer or my insurance company.

I don't think my insurance company cares when a defective accident occurred, plus my policy deductible is $2,000. It's very unfair to ask the customer to pay the bill for a potential manufacture defect with the tempered glass.

At approximately 9pm est, I was driving through LaGrange GA on my way to Carrollton GA at about 5mph while approaching a traffic light preparing to come to a complete stop. When all of a sudden this very loud banging noise startled me and my wife, it certainly sounded like a gunshot. I parked the car and looked around the outside of the car, and didn’t find any damage. I got back into the car and drove about a block while hearing this loud air noise coming into the car as if a window or door wasn’t closed. I stopped again to check everything, all looked okay except when I checked the sunroof, there was a very large breakage in the sliding glass. I drove it all the way home about 35-40 miles hearing all the glass shaking onto the shade which divides the sunroof and the inside of the car, with all of the loud noise from the air rushing in. The next day, I checked to see if there were any notifications about a recall on this, and couldn’t find any. So I then took the vehicle to the repair shop and they’re still working on getting it fixed. (May 22 - to now which is June 12th) estimated time of repair would be one or two more days! ( Not an easy repair) Note: Nissan Consumer Affairs has no knowledge of how this could have happened, and assumes no responsibility! So my insurance company has to pay all for the repairs except for the five hundred for my part. I m not happy with Nissan with there cheaply made sunroof, and their No Concern!