I Found about the recall on my own about 2 months ago. I am the second owner, and I was never informed by Nissan of all the dangerous recalls. I took it into a dealership on lunch break because of a gas leak ,which was another recall. In less then 10 mins they told me that they deemed my vehicle unsafe to drive. I was totally shocked. This was not even the reason I took it in that day. They said they would pay for a rent a car. I walked next door to get a car. Because of Safe Auto insurance not giving me full coverage on my vehicle, I also had to pay $25.00 a day.

One week later the dealership in Kentucky told me that they were refusing to fix my car and Nissan could come down here and fix it themselves if they wanted too. They said they do not know how the steering column had not fallen out yet. As of today, I have sent multiple emails to Nissan. They informed me from corporate that Nissan only sells cars and then they do nothing else. Morley is in charge of everything they said. They offered me $1800,00 and wanted me to go away and buy whatever that would buy. Lol . I told them I could not find anything worth driving for that much. They told me I could buy a new one. Lol.

A few weeks later I am still sending emails to this multi million dollar Company, asking for at least enough money for a small car to get to work. They refuse to make any good deals. So I'm stuck with no car to get to work and cheap ass Nissan and Morley working together to be as horrible as possible, and as always, giving Great customer service. I wished I knew someone to call to help me. Tomorrow I turn in the rental car that I cant afford, and I guess Ill be left stranded at the dealership.

If you know of anyone with a Nissan, tell them to get it checked out immediately. My vehicle was a death trap, but my family is lucky to be alive. Thanks for Nothing Nissan

I will circle back with more details. But the Cliffnote version is as follows...

August 2011 I took my 1999 Nissan Pathfinder to the dealership for an oil change and possible tuneup. The vehicle only had 78,000 miles on it (it had be babied - I have a second Nissan vehicle and have been a loyal owner and zealot of the Nissan brand). I was notified that their was a recall notice on the vehicle because severe safefty related issues due to "steering column/drive shaft rust". I was advised that they (the dealership) could not release the vehicle back to me, but had made arrangements for a rental vehicle. I was further advised that in approx. 30 - 45 days a Nissan inspector would evaluate the vechicle and determiner if the vehicle could be repaired or if it needed to be rendered as unfit to drive and required to be totalled. Over the next month 6 months I was given mis-information from the recall company "Morley" incurred significant out of pocket expense for car rental (Morley, the Dealership and then later Nissan Consumer Affairs) all refused to re-imburse me for the expense that I incurred (even after a Nissan supervisor agreed to compensate me during a conversation with him in Nov/Dec of last year). Eventually I agreed to the allowing Morley to purchase the vehicle, but I was never provided with photos, or any detailed description of the issue with the vehicle. I've felt "strong armed" into the decision and the entire process and interaction with the "by back company" has felt slimmy. Then to have Nissan go back on compensating me for my out of pocket rental expense has left an awful impression of a brand that I've been so loyal to and such an advocate for. I've owned Nissan products since 1987 exclusively. In 2010, I purchase a new 370z for myself and a 2010 Sentra for my daughter. Prior to that in 2004 I purchase a new 350z and the 1999 Pathfinder (reference in this complaint). 1997 I purchased a new army green Pathfinder, 1992 I purchased a pearl colored Maxima - the list goes on.

So when given what I just experienced (and continue to experience) with Nissan Consumer Affairs, I've become quite disenchanted with these customer interaction "touch points" and I'm hopeful that this is not a indication of the brand as a whole.

I refuse to accept the Consumer Affairs position they cannot compensate me for my out of pocket rental expenses. I did not create the problem with the vehicle and I have been and continue to be significantly inconvenienced as a result of a problem not created by me, but by their product. It just isn't fair or right and someone in a position of authority and sensitivity to the Nissan brand should have and should make this right.