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In September 2019 I discovered rust below the rear hatch window of my 2017 Pathfinder (Platinum edition) just below the rubber gasket. I brought this to the dealers attention (Service Dept at Stanhope Nissan, NJ). They took pictures and submitted them to the regional Rep. After several follow-ups and more than a month later of no results I stopped in to speak with Jamie.W the Parts & Service Director only to find out the repair was denied, but, that I'm still covered for rust 10yrs/10k miles. He gave me a ph# to Nissan Consumer Affairs (1-800-NISSAN1) to followup.
I contacted NCA and was assigned Case# 37893xxx and was told that someone from Tennessee (615 area code) would contact me within 24 hours, which they did, only to be told that Nissan does not cover rust and that they will NOTHING to remedy this ... the rep seemed to take pleasure in telling me this :(
Totally UNACCEPTABLE, this Pathfinder (Platinum) is only 2 years old, it shouldn't be rusting and Nissan should stand behind their vehicles.
unfortunately, we have 2 Nissans, the other a 2016 Rogue, but I can honestly say this to the company NISSAN - YOU HAVE LOST MY RESPECT AND BUSINESS ... FOREVER!!
- Dj P.,
Hopatcong, NJ, US