10.0
really awful- Crashes / Fires:
- 1 / 0
- Injuries / Deaths:
- 1 / 0
- Average Mileage:
- 0 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
Door locks lock and unlock by themselves. When I walk to the otherside to remove my children, the doors will automatically lock under my hand. I have had my children locked in the van due to this malfunction, but fortunately was at my home. I have had it in for repair 3 times. First the dealership said they could not get the card to repeat the malfunction. I continued to complain and then the sliding door actuator was replaced with no resolution of problem. I took the van back and the drivers main lock and unlock switch was replaced and still to this day the vehicle has "possessed" locking system. The dealership said they can only now try to open the door panel and grease the contacts with a waterproof grease as they believe moisture may be shorting out the system, but they can give me no promise that this will fix the problem. I have spent a lot of time and money on this problem and I am absolutely terrified of locking my children in the car. The dealership said they have never had this problem before with the Quests, but my husband said he saw this on tv and that Nissan has no fix for the problem. I just want to know who I should get to fix this problem. Thank you for your time. Sincerely, [xxx]. parts of this document have been redacted to protect personally identifiable information pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
- Anderson, SC, USA
The power door lock system appears to intermittently locks itself. This usually occurs with the vehicle not moving when I open the driver side door manually after energizing the remote control.
- Los Gatos, CA, USA
Recently saw a story on this on cbs news, son has been trapped in car, wife had to climb in through sunroof.
- Amelia, OH, USA
Since 1999, doors lock without any warning. Happens while driving down road & when stopped, engine running or not. When doors unlocked, they will immediately re-lock themselves. Seems to literally resist unlocking. Will lock while trying to open doors and will stop doors from opening.
- Arcadia, LA, USA
Consumer states the electric door locks will lock the vehicle with no signal from the door locking buttons or the remote device.
- Newnan, GA, USA
When going in or out of the vehicle all doors will automatically lock. Sometimes when getting out doors will lock before getting children out. A child crawled in, and doors locked. Consumer had to get key to let child out.
- Pleasant Garden, NC, USA
Door locks will lock and unlock on their own. At times slider won't open preventing occupants from exiting vehicle. Front doors have locked and couldn't be unlocked trapping occupants in car. Locks on door show vehicle locked, alarm can be set but front doors can be opened. No way to know if van is really locked or not. Van will sometimes lock on their own sometimes locking us out. Van has been repaired 8 times but problem still cont. Door actuators have been replaced 5 times but still malfunction at times. At times alarm will go off by itself and car can be started and driven with alarm sounding.
- Chino, CA, USA
Power door locks engage without the control being touched. This has happened both while driving, and while parked.
- Union City, CA, USA
Passengers are getting trapped inside vehicle and locks cannot be secured from outside due to a defect within locks and alarm system. Dealer has had vehicle 8 times, but cannot determine cause or fix defect. Consumer states parts have been replaced 6 times and locks have not worked since purchase of vehicle.
- Chino, CA, USA
Erratic operation of the electric door locks has prevented access through the sliding side door, and occasionally has prevented passengers from exiting through the sliding door (they were locked in). The keyless remote sounds like it is locking the doors, but intermittently leaves the sliding door unlocked.
- Noblesville, IN, USA
All electrical door locks are working intermittently. Consumer had the vehicle in repair shop twice. Still, dealer can't determinet the cause.
- San Mateo, CA, USA
All the doors are locking up automatically whenever consumer gets out of the vehicle. Also, whenever consumer takes the key out of ignition, or with the key in the ignition, vehicle is still running.
- Centreville, VA, USA
During a vehicle crash the window and door locks malfucntioned while being in a "locked" position, and the occupant wasn't able to get out of the vehicle, had to go through a broken window to get out.
- Marlton, NJ, USA
- Sinking Spring, PA, USA