9.3

really awful
Typical Repair Cost:
$4,480
Average Mileage:
86,650 miles
Total Complaints:
6 complaints

Most common solutions:

  1. replace transmission (5 reports)
  2. not sure (1 reports)
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problem #6

Sep 072022

Quest

  • CVT transmission
  • 119,000 miles

I had the van's transmission fluid changed at 60,000 miles, just like the manufacturer recommends. Then at 199,000, I had it changed again. About three days after the fluid change, it started acting oddly - lurching forward upon take-off, revving high, etc. I took it back to the dealer and they said the transmission is in need of replacing - for $6009 - and that its failure just after servicing was pure coincidence. That's not likely, given the other stories I've read online describing the exact same turn of events. Something is wrong with Nissan's CVT transmissions.

- John G., Medina, US

problem #5

Sep 052019

Quest S 3.5L

  • CVT transmission
  • 47,857 miles

We were headed to Florida on vacation, when the CVT went out. I bought the van in 2017 with 20,000 miles on it and only drove it on long trips, not town driving. The van had 47,857 went the CVT went out. The van had been rear ended in 2016 and repaired. When I took it to the dealer, they indicated it was not covered under warranty as the title shows rebuilt. I contacted the Nissan customer service, and the regional manager returned my call to indicate Nissan will not cover any repairs as it shows the rebuilt title.

This is not right or fair. They know they have a defective CVT and it had all the symptoms, jerking/limp mode, etc. The dealer diagnostics indicates the transmission fails the tests. The rear end repair had nothing to do with the CVT failure. I hope there is a class action lawsuit to have Nissan stand behind the product and take care of the car owner.

- djgotvald, Gurley, US

problem #4

Jan 152020

Quest SE 3.2L

  • CVT transmission
  • 120,000 miles

Started taking quest in at 60k miles for transmission revving. Dealer said no problems, couldn’t get a better diagnostic without $300 even under warranty. Returned to dealer 3 times with the same results. Finally catastrophic failure 7k outside of extended warranty. Told by dealer that it’s our fault for not getting it looked at. I’ll never own another Nissan, their cvt’s and customer service are horrible.

- Len H., Calais, ME, US

problem #3

Mar 152019

Quest

  • CVT transmission
  • 85,000 miles

Transmission stuttering when trying to accelerate. Vehicle has been at dealership going on 2 weeks. First replacement transmission they received in was already damaged so we sit and await a new one.

85000 miles.

- Jill R., Cottonwood, MN, US

problem #2

Jun 232018

Quest SV 3.5L

  • CVT transmission
  • 74,000 miles

The transmission failed unexpectedly on a long road trip. When taken to dealer for repair, they indicated it had quite a few diagnostic trouble codes in the control module. Nissan should indicate to the driver when something is wrong, so customers have a chance to take into for service before a sudden catastrophic failure. This failure was heat related so the driver could reduce the heat load and respond by slowing down, turn of the A/C, etc. This has safety implications when the vehicle fails unexpectedly, but the adverse conditions are sensed and recorded in the control module. Nissan puts warranty cost savings over safety and customer operational costs.

- S H., Saline, MI, US

problem #1

Jan 032018

Quest SL

  • CVT transmission
  • 74,000 miles

My husband was driving to work, a check engine light came on.His commute is about 35 miles each way. He parked it for the day, came out that afternoon and the light wasn't on anymore when started. Fast forward to 1/18/18, he was driving to work and was almost at the off ramp when lights came on the dash, the van slowed instantly to a crawl and then shut off. THANK GOD HE WAS AT THE TOP OF THE OFF RAMP!!! He sat there for a few minutes trying to figure out what was wrong- he got the van to start again and put it in the lowest gear and drove about 2 miles per hour to a parking lot and left it there for the day. After work, I brought him back to the van, it started right up, the lights still on this time. We didn't have time to get it to a dealership so I followed him to his office where it could sit in a secure location. I researched on line and EVERYTHING pointed to the damn CVT transmission and problems that Nissan has had in other models. It sat at his office until 1/24 (he was traveling out of state) and he took it to the dealership to check out. It started up and drove just fine- lights are still on. Dealership called today and said it needs a new transmission $3,953 plus tax. OH, AND WE'RE LUCKY BECAUSE THEY "JUST HAPPEN TO HAVE ONE IN STOCK". Gee, I wonder why?! Could it be that this happens so effing much that you MUST keep one in stock?! The worse part about it- other than having to spend $4k on a new transmission is that the new one only has a 12 month/ 12,000 mile warranty. WHAT EXACTLY DOES THAT SAY ABOUT THEIR CONFIDENCE IN THE QUALITY?! THIS IS CRAZY! They have a monopoly on their CVT transmissions and they are holding their customers hostage!! Oh- and I'm soooo happy to announce that I drive a 2016 Nissan Murano SL. Guess I'll be trading it in before the 60,000 power train warranty is up!! Damn it!

- thequestsux, Mansfield, US