Only a few weeks after purchasing my brand new vehicle, the airbag warning light appeared. When I brought it in February, I was told a part was on backorder for about 4-6 weeks and, quite concerningly, advised to -??not hit anything-?? in the meantime. At that point, I was not made aware that this meant the airbag system was disabled and that the vehicle was unsafe to drive. For months -?" and through multiple service visits and oil changes -?" no one at the dealership informed me of the continued safety risk or provided updates unless I reached out myself. It was not until July, after repeatedly escalating the issue and emailing Service Manager Ryan Hernandez, that I was finally provided a loaner vehicle, upon my request. Even then, the experience was disorganized, impersonal, and dismissive, especially given the nature of the safety defect. While I understand that the airbag part is on national backorder and some delays are out of peoples control, the fact remains: I purchased a new vehicle that was unsafe from the start, and Nissan -?" both at the corporate and dealership levels -?" has failed to address the issue in a reasonable timeframe. As of October 27th, I have spoken with the general manager, Josh Ingrim, about this matter for the FIRST time, because I was told service employees and by previous management in the service department that they would be expediting my situation. It has been 10 months since I-??ve bought my car with no clear eta on my car repair or a an attempt to make right of the situation. The manager claims to have been in contact with consumer affairs and fixed operations manager but have not heard back.

- Wellington, CO, USA