10.0
really awful- Crashes / Fires:
- 4 / 0
- Injuries / Deaths:
- 6 / 2
- Average Mileage:
- 73,940 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
My vehicle was in a car accident 4-2-2015. Mercury insurance lisa openshaw failed to investigate the underbody of the car in the rear. Shocks were bent inwards in the rear and never repaired by Mercury. I had the shocks repaired. Along with the estimates of repair lisa openshaw threatened me by stating that Mercury paid for repairs twice duplicating labor on same matters. She tried to say the damages on the inside did not matter and damages on the outside was all that mattered. She also tried to violate the law to say I could not use my own repair facilities. The damages total enough to total the car and my vehicle was placed at risk compromising my safety while daily driving. I sent a complaint regarding the negligence of my car not being rightfully totaled. Attached are all documents for review. I have cc'd ricardo lara, the California insurance commissioner regarding this matter asking that he respond to me asap regarding the serious urgency of the matter since it has been literally 5 years. According to the recent letter by commissioner ricardo lara, all claims are to be paid to include car damages with no dishonesty and negligence. I am requesting that my car be totaled in full as at the time of the car accident, the value was $ 9500 plus tax and license for replacement value. Once the car is totaled, Mercury insurance may update state farm insurance, the defendant's insurance company. Consumer stated teared down of the vehicle was completed on 06/10/15.
- Los Angeles, CA, USA
My car was involved in a rear end accident April 2, 2015 while stopped at red stop arrow light and a front end accident 10-20-2015 while stopped in left turning lane and no airbags deployed. Safety issue --airbags should have deployed. See also ODI 10706098...updated 12/11/17
- Los Angeles, CA, USA
2007 Nissan Sentra failed to come to a complete stop and impacted with an SUV at approximately 35mph. Hood, front bumper and front grill need a complete replacement due to damage. Although driver was wearing a seatbelt at the time of the accident, moderate neck and back injuries were sustained. Air bags failed to deploy.
- Gilbert, AZ, USA
My daughter had an accident yesterday and she hit someone on the front drivers side. The impact was on the front drivers side and the front fender and other parts of the front bumper. The disturbing part of this is that the airbag did not deploy. The policeman and tow truck driver were very concerned that the airbag did not employ. She could have been seriously injured. She appears to be sore at this point.
- Gainesville, FL, USA
- Marion, AR, USA