I bought this vehicle brand new, paid in full, in 2008. Have had multiple "minor" replacement parts put in since the time of purchase, but had a major replacement, the car's actual engine, in 2010 due to malfunction. Just last month, I paid $659 to pay for "part 1" of the transmission problem and they told me if part 1 doesn't work then they'll have to replace the whole transmission. Of course part 1 didn't work, so they replaced the whole transmission which was covered under warranty, but I asked for a refund of my $659 since it was a part of the transmission replacement and of course they said no. I rented a vehicle during the time of the transmission fix.
2 days after getting my Nissan back, the thing DIES on me in the middle of the road. I towed it back to Nissan and had to get a 2nd rental vehicle while they checked out the problem. They then told me that the engine crank snapped and the entire engine had to be replaced. Keep in mind this was just 3 days after I replaced the entire transmission AND only 4 years after I already had an engine replacement. So what they're telling me is this car needed 3 engines to run in only 6 years time. This time, the engine was not covered under warranty, but since I already had so many problems with it, the dealership suggested I call the Nissan USA Consumer Affairs line to complain about all the problems with this vehicle to hopefully get them to help pay for these costs since they are ALL MANUFACTURER MALFUNCTIONS.
So I picked up my 3rd rental vehicle and called the number. I told them all the issues I've had with the vehicle since I purchased it and I told them that this vehicle can't be safe if it needed 3 engines in 6 years. They don't seem to care about customer safety at all and the scary part was that she didn't seem to think 3 engines was ridiculous. I told her that I wanted a refund for that $659 since it was a part of the transmission problem that was covered under warranty, I wanted refunds for all 3 rental vehicles I had to get due to the vehicle's manufacturer malfunctions, and I wanted a replacement engine. Finally today, exactly ONE ENTIRE MONTH LATER AFTER SPENDING $1000 FOR A RENTAL VEHICLE WAITING FOR THEIR ANSWER TO MY REQUESTS, the woman calls me up and tells me the only thing they will give me is payment for HALF THE COST OF A REPLACEMENT ENGINE. THAT'S IT. NO REFUND FOR RENTALS EVEN THOUGH IT WAS THEIR FAULT I WAS IN A RENTAL TO BEGIN WITH, No Nothing at all.
Oh, and 2 little details I forgot to mention....3 days before today happened, this same woman called me to say that her decision is taking a bit longer because she had to get approval from upper management for this "high cost". The engine replacement cost total of $7000 with labor fees, so you're telling me Nissan thinks that $3500 is a "high cost"?? That tells me they don't pay for anything and they obviously don't care about customers and don't care that they're scamming people out of their money. The 2nd little detail I wanted to mention was that when I received a call last week from one of the service agents, I told her I've been leaving messages for Yolanda, who is the woman handling my case. You know what she said? "Oh, it doesn't matter if you leave messages because Yolanda has a specific date/time to call you back and she won't call you back before then." So there you have it. They honestly do not care about anything or anyone. They made me pay for a rental car for an entire month waiting for their decision and they ended up giving me absolutely nothing in the end, even though I always took the car to a Nissan to be serviced and I never missed a service date.
Overall, NISSAN DOESN'T CARE ABOUT YOU AND THEY NEVER WILL. That's the message I received from their service agents at Consumer Affairs in Tennessee.
I bought this vehicle brand new, paid in full, in 2008. Have had multiple "minor" replacement parts put in since the time of purchase, but had a major replacement, the car's actual engine, in 2010 due to malfunction. Just last month, I paid $659 to pay for "part 1" of the transmission problem and they told me if part 1 doesn't work then they'll have to replace the whole transmission. Of course part 1 didn't work, so they replaced the whole transmission which was covered under warranty, but I asked for a refund of my $659 since it was a part of the transmission replacement and of course they said no. I rented a vehicle during the time of the transmission fix.
2 days after getting my Nissan back, the thing DIES on me in the middle of the road. I towed it back to Nissan and had to get a 2nd rental vehicle while they checked out the problem. They then told me that the engine crank snapped and the entire engine had to be replaced. Keep in mind this was just 3 days after I replaced the entire transmission AND only 4 years after I already had an engine replacement. So what they're telling me is this car needed 3 engines to run in only 6 years time. This time, the engine was not covered under warranty, but since I already had so many problems with it, the dealership suggested I call the Nissan USA Consumer Affairs line to complain about all the problems with this vehicle to hopefully get them to help pay for these costs since they are ALL MANUFACTURER MALFUNCTIONS.
So I picked up my 3rd rental vehicle and called the number. I told them all the issues I've had with the vehicle since I purchased it and I told them that this vehicle can't be safe if it needed 3 engines in 6 years. They don't seem to care about customer safety at all and the scary part was that she didn't seem to think 3 engines was ridiculous. I told her that I wanted a refund for that $659 since it was a part of the transmission problem that was covered under warranty, I wanted refunds for all 3 rental vehicles I had to get due to the vehicle's manufacturer malfunctions, and I wanted a replacement engine. Finally today, exactly ONE ENTIRE MONTH LATER AFTER SPENDING $1000 FOR A RENTAL VEHICLE WAITING FOR THEIR ANSWER TO MY REQUESTS, the woman calls me up and tells me the only thing they will give me is payment for HALF THE COST OF A REPLACEMENT ENGINE. THAT'S IT. NO REFUND FOR RENTALS EVEN THOUGH IT WAS THEIR FAULT I WAS IN A RENTAL TO BEGIN WITH, No Nothing at all.
Oh, and 2 little details I forgot to mention....3 days before today happened, this same woman called me to say that her decision is taking a bit longer because she had to get approval from upper management for this "high cost". The engine replacement cost total of $7000 with labor fees, so you're telling me Nissan thinks that $3500 is a "high cost"?? That tells me they don't pay for anything and they obviously don't care about customers and don't care that they're scamming people out of their money. The 2nd little detail I wanted to mention was that when I received a call last week from one of the service agents, I told her I've been leaving messages for Yolanda, who is the woman handling my case. You know what she said? "Oh, it doesn't matter if you leave messages because Yolanda has a specific date/time to call you back and she won't call you back before then." So there you have it. They honestly do not care about anything or anyone. They made me pay for a rental car for an entire month waiting for their decision and they ended up giving me absolutely nothing in the end, even though I always took the car to a Nissan to be serviced and I never missed a service date.
Overall, NISSAN DOESN'T CARE ABOUT YOU AND THEY NEVER WILL. That's the message I received from their service agents at Consumer Affairs in Tennessee.
- nissansucksass, Providence, RI, US