10.0
really awful- Crashes / Fires:
- 0 / 0
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 0 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
There was no bolt that holds the undercover after the steering system was replaced. I contacted Victoria Debnam and she told me the service would take care of it. I returned with my Titan and that took a few minutes. I went home and checked the bolt. The new bolt looked different from the OEM bolt. I contacted her and complained but she didn't respond back. Then I contacted the Nissan Affair and they told me to show up. So I showed up and went to see Robert Paolucci about the bolt issue. They put up an OEM bolt as other factory bolt. After a few days later, I went under and inspected the new bolt. The bolt is no longer tightened. I contacted Robert and Jonathan Flores via email and call but they haven't responded back. The previous bolt had already damaged the threaded hole of the frame. I did contact the Nissan Affair about the issue and they haven't responded back. Robert Paolucci texted me and selling tires and I replied back that he needed to contact me about the bolt issue. Since the non-OEM bolt damaged the hole in the frame, which can rust and corrode the frame. The frame repair could be very expensive. I don't know how they address the hole which they need to change the whole frame. The service needs to find a solution to that damage.
- Laurel, MD, USA
I am trying to get an appointment at the Nissan Service in Clarksville, MD about the safety concern. They haven't returned to me after I left numerous messages via text and their office answer machines. My truck acts very oddly at around 40 mph which is very hazard and I did send the video link but they rather not view it until I get an appointment. I did reach the Nissan Consumer Affairs that I have waited long enough but they told me to continue to contact the service and they are aware of it due to the log. I did send the video to both of them but they couldn't view it at their work computer. The truck drifted on the ramp around 40 mph as I captured it. See the video below, at :20, I kept on the gas for around mph, the RPM and MPH dropped and the slippery warning light and the brake system was triggered. I felt like my truck was pulled back when that happened. That is a bit dangerous to drive. I dont see any damages under my truck. Can you escalate the issue to the Nissan and the local service that they should take a look at and take care of it? The truck has plenty of problems and it is only two years old. My old Nissan car almost had no issues and ran hundreds of thousands miles. [XXX] -- INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
- Laurel, MD, USA
- Macon, GA, USA