10.0
really awful- Crashes / Fires:
- 0 / 0
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 0 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
We purchased our van used and I guess the original owners switched back seats with someone who had child restraints and Chrysler says that ours is not covered under any recalls since they were not originals on the van. Many times, these seats do not properly secure my kids in and I think they should be part of the recall, regardless. If they do not take care of the problem, when something does happen, I will have to contact my lawyer to contact them when there is a problem. I would appreciate any help in resolving this matter with Chrysler or whoever else that I need to contact that can help me.
- Oak Forest, IL, USA
This is the second time that this integrated child car seat has "locked up". it was replaced by the manufacturer the first time one month after we got the vehicle, and it is doing it again, which I find to be very dangerous for my son. We are forced to put a car seat into our car. I want this replaced by Chrysler again at no charge, but they are unwilling to do so.
- Allentown, PA, USA
Dealerships will not repair vehicle unless car is left with them. Recall says it is one-hour repair. No transportation is provided. Chrysler should bear all expenses of repair. Also, door locks are still jamming after four to five repairs. This repair was requested while van under warranty and service was refused.
- Lakeway, TX, USA
Recall not completed (3prior failures before recall) when I noted that the recall had not been completed to dealer they agreed & ordered parts to complete recall. I returned & got paperwork that stated the recall was complete. I let my toddler ride around for 3 weeks in the seat before I found the dealer had disengaged the locking mechanism for the integrated seat(seat belt would not engage in impact). When I confonted dealer they said they didn't know anything about it. When confronted with evidence they state they had ordered another set of parts to fix it but state they didn't know there was anything wrong with the integrated seat.they also said I was overreacting in that I was angry they let my child ride around with no working restraint. I immediately called Chrysler Corp who opened file & said a dist mgr would call me. A week later(today) no call. I called Chrysler & they say the file is closed that the dm called the dealer who says they've handled it. Strange I havn't heard that. They want to "fix" it a 6th time. I don't trust their 6th time will be any better. Are others running around with incomplete recalls & are unaware? even the side that has a locking mechanism that works doesn't tighten on the children. I believe it is a faulty design. I would be glad to send you a video of the problem to help prove my allegations. Help. I bought the van for the integrated seats & now I hate it because of the integrated seats. I feel the kids are unsafe in them & pray for the babies whose parents have no idea. Thank you michelle mahood
- Overland Park, KS, USA
The built-in child restraint failed to release seat belt with 1 year old child inside. The more it was pulled, the tighter the mechanism wound, until the plastic shield was up around childs throat. Owner was forced to cut the belt to release child.
- Cupertino, CA, USA
Child seat failed prior to recall notice.
- Roseville, CA, USA
Built in child safety seats lock up when trying to release child.
- Crystal La, IL, USA
Integrated child seat failed to release seat belt while a child was restrained with it. The more the owner pulled, the tighter the mechchanism wound causing the owner to cut the belt with scissors.
- Cupertino, CA, USA
Child restraint seatbelt retracted and trapped a child and nearly choked him.
- Clifton Pa, NY, USA
Integrated child safety seat retractor would not release.
- Madison, WI, USA
Integrated child car seat straps did not release, trapping/choking child.
- Bridgeport, NY, USA
Built in child safety seat locks up to the point of preventing child from exiting seat.
- Farmington, MI, USA
Built-in child safety seat 'Y' assembly trapped child in car seat.
- Evanston, IL, USA
- York, NE, USA