10.0
really awful- Crashes / Fires:
- 1 / 0
- Injuries / Deaths:
- 3 / 0
- Average Mileage:
- 39,500 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
Serpentine belt (powering the alternator, power steering etc.) has come off repeatedly. Since the belt powers the power steering, this is significantly unsafe.
- Lansdale, PA, USA
Driving in rain causes serp. Belt to slip off has happened 3 times causing steering to go out car to overheat and battery to go dead. There is a tsb out on this problem after the 2 time had the work done as described in the service bulletin on May 18th. On June 5th while driving in the rain it happened again causing steering to go out and van overheated. Had to have the bracket replaced as described in the bulletin and it didn't fix the problem. I contacted chysler but to them it wasn't a big enough safety issue. I am unsure what to do now we followed the service procedure and the problem still is not corrected. The date below is the latest of three dates this problem occurred.
- Ephrata, PA, USA
While driving on the highway consumer heard a slapping noise from the engine. Dealership indicated that the belt broke off the edge, and the belt tensioner needed to be replaced. Also, dealer indicated that this was a common problem with these vehicles.
- Jersey City, NJ, USA
Tensioner broke, and serpentine belt fell off, causing the vehicle to stall out. Dealer contacted.
- Schenectady, NY, USA
Belt that hook motor to engine keeps coming off. Took vehicle to dealer, and had replaced belt. But, problem still exists.
- Steger, IL, USA
Ibought the car in feburaury. I brought it back in 3 days with the the van making a noise in it they replaced the serpentene belt. I no longe herd the noise for a little while. When I bought it I was told they would fix the A/C I would have to bring it back in to fix it. I brought it back and they said it was fixed nd it only worked for the drive half way home. I then brought it back for four days while theytook aparrt the dash board and replaced the evaporator. I checked to see if the A/C worked and it did but I turned off due to little gas in the tank. The next time I used it was in April to go to the beach wth friends. It worked going up there and then on the way back it was not working and my van over heated. I then brought it to them and asked them to look at it. They then rigged a fuse to the clutch to keep the fan on at all times so it would not over heat. I felt that they were going to charge me fr it to be repaired for this time it was after the 30 day warranty so there for I was waiting to see if I could get money together to fix it. I then stated having problems with it over heating so I called them afte another mechaniclooked at it and said it was a fire waiting tohappen and things were not put in correctly, he even told them and thy told him to tell me to make an appt. So I called and they told me they could not get it until wed. I explained I had to go out of town and that it was a fire hazard. I then asked if I could bring it in to have him look att it an he said no it would be wed. I tried to have them lok and see if they could come up with a game plan. I then called them yesteday and he said I refusedto bring it inand that is not te case. I told him I was going to bring it to you and E said go a head and then hung up on me.I then called back talked to the owner and he listened temporarly until I told him I used the A/C once he then said I was being dishonest and then at that point I told him he has no right calling me a lier.
- Orlando, FL, USA
Belt tensioner device replaced 5 times.
- Philadelphia, PA, USA
Pleas help us we lost 11serpentine belts. On the 6th belt I lost conpleat power steering and ripped olner nerve in elbow wile turning.
- Phila., PA, USA
Serpentine belt froze/came off and vehicle shut off suddenly without prior notice. Serpentine belt came off 11 times. Dealership was aware of problem.
- Philadephia, PA, USA
- Fountain, CO, USA