10.0
really awful- Crashes / Fires:
- 0 / 1
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 38,681 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
I bought my Pontiac Grand Prix GT (3.8L) in late '01, I mostly serviced everything with my original dealership where I bought the vehicle. After about 3 years (under the mfg warranty) the car began hesitating when accelerating uphill & under load at about 50-60 mph, I brought the car to the service department (at the dealership) the took me for a road test where the problem was duplicated then they did some diagnostics (charged me for it) but they could not find any specific problem (no codes either). My father has a Chevy Impala ls '00 and he has the exact same issue, so I decided there must be some kind of issue with these cars that GM service people should know about. So I called the GM service center, left a message & a technician called me back only to tell me that there's absolutely "nothing" he can tell me more about it and there's no know issue / he has no idea why both of our cars (similar makes) have developed the same issue. I went all over the place to many different & independent mechanic shops to no availability. I finally was told that there's a known (& confirmed) issue with these vehicles (this was an issue from '99 to '01) and that the problem was a faulty PCM (powertrain control module). So I called up my local dealership to find out the price, which they told me would be over "$900" for the part plus labor charges... I thought that it would be nice of GM to offer me some repair for this faulty part that has driven me nuts for years, but they refused to do anything even a request to simply update the PCM software free of charge was denied to me. So I checked in to a dealrship & ordered the PCM software updated, the problem was resolved! so after going thru all the suggestions & eliminating part after part myself, I finally figured it out! the problem was faulty software on the PCM (power control management) chip that was reflashed & now works flawlessly. Shouldn't GM at least reimburse me for this?
- Highland Mills, NY, USA
Problems with transmission on 2003 Pontiac Grand Prix SE.
- Charleston, WV, USA
Mileage/date complaint resolution 24736-10/29/01 rt ft power window replaced motor regulator 59454-12/5/02 error code 20 on cd replaced cd player ($537.59) 62469-1/30/03 rt rr power window regulator cables worn gears stripped 62469 tach intermittent replace crankshaft sensor 62469 trans slipping computer said no problem ($1,050) 64406-2/25/03 won't go into reverse replaced transmission 70758-5/23/03 key won't come out replace shifter assy ($510) 70758 rt rr power window intermittent - could find no problem 83769-10/24/03 engine coolant recall perform recall 83769 rt rr power window replaces cables worn gears 83769 engine oil leak replace upper intake manifold gasket 83769 loss of power replace catalytic converter
- San Jose, CA, USA
I'm not sure on all dates of car problem's. carfax has all that information. It's been in the shop 6 times, now my service engine light has come on again. This will be the 7th time within 1 year. One thing was fixed 3 time's in same month, I beleave.the dealer ship in tx, said the dealer ship in il never fixed it the first 2 times.
- Fannin, TX, USA
- Omaha, NE, USA