10.0
really awful- Crashes / Fires:
- 0 / 1
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 54,266 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
I purchased a 2004 Pontiac Grand Prix gtp comp G from rydell automotive (van nuys, ca) on October 24, 2004. In May 2004 the power steering hose had to be replaced due to a fluid leak. August 23, 2004 I had the 30,000 mile service performed (I have a long commute), and that included a service of the power steering system. August 31, 2004 while making a three point turn in a parking lot, I heard a loud pop and lost the ability to control the steering of the vehicle. White smoke poured out from under the hood and filled the passenger compartment (the A/C was on). I turned off the car and opened the hood to see the engine on fire. The fire was extinguished by several large bottles of water and the assistance of a passerby. The car was towed to the rydell dealer in san fernando where it remains un-repaired. The GM factory representative who inspected the vehicle said I should submit a claim with my insurance, even though I am clearly within the warranty period. Currently negotiating with the dealership directly and I am requesting a replacement vehicle since I feel the problem could recur.
- Palmdale, CA, USA
- Burlington, KY, USA