9.4
really awful- Crashes / Fires:
- 0 / 0
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 1,250 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
Porsches with LiFePO4 Lithium batteries (like mine 2019 Cayenne S) have a software/hardware error that causes the battery to incorrectly send a code to the battery management system so that it will suddenly shutdown the battery permanently and will require a full battery replacement, which the dealers abuse its customers by charging $3,000 to $5,000 dollars and give a battery replacement date as almost one year later. Porsche has internal TSBs but it is not recalling all the customers to have the software update for the controller/sensor bug/defect so that the battery management system will not overcharge the Lithium battery and damage it or cause the battery to issue a software code that preventsbthe battery from waking up or be usable. Texas has temperatures of 110 F, and becoming stranded because the battery gets incorrectly/permanently shutdown is a death sentence to Porsche customers. Porsche is being arrogant with their customers and deeply profiting from this know defect. There are a series of small battery shops that are making money from Porsche-??s defective battery controllers/sensors and charge around $500 to $800 to replace the battery sensor/controller and programming the new controller as long as you send them your dead battery. Porsche will not reprogram rhe battery controller/sensor if you replace the original battery, with no explanation on why. Anybody driving a Porsche vehicle that have these battery defects in the controller/sensor/programming will perish, together with their passengers, if the battery gets shutdown and become unusable in a 100+ F, 110+F or if yhey get stranded in a freezing situation. It's a deadly time bomb waiting to happen, if it hasn't happen already since Porsche is not being straightforward. Porsche even sells these defective Lithium LiFePO4 batteries on old cars 2019 models and others, and does not disclose to them that the battery can die unexpectely and hjat the battery is not within the warranty.
- Pinehurst, TX, USA
In September 2022 the yellow battery warning light appeared on my dash while my car was still under warranty. Porsche had an open Campaign WMJ9 that involved a software update that resolved the issue. Last month, June, while my car was now out of warranty the same yellow warning light appeared but this time the dealership recommended i replace the battery at a cost of $3,200 Porsche refuses to accept that these 2 instances are related and that the battery should be covered since the software update during my first service visit didn't offer a long term solution. to make matters worse the lithium battery used in my vehicle has been an issue for porsche to say the least.
- East Hills, NY, USA
Driving Light Control Error keeps on popping up on the Dash
- San Jose, CA, USA
Car died suddenly at a traffic light stop. It was later diagnosed by dealership that the battery and starter have failed.
- Warren, NJ, USA
THERE'S AN ELECTRICAL ISSUE WITH THE VEHICLE (it is an E-Hybrid) with ERROR MESSAGES THAT RUN IN A CONTINUOUS LOOP (ACC NOT AVAILABLE, PAS RESTRICTED, DRIVING LIGHT CONTROL ERROR, HIGH BEAM ASSIST NOT AVAILABLE, LANE KEEP ASSIST RESTRICTED). THE LOCAL DEALER HAS NOT YET BEEN ABLE TO FIX THE ISSUE. CAR IS UNDER WARRANTY AND HAS BEEN IN THE SHOP FOR A MONTH. WE WERE CALLED TWO TIMES TO PICK UP A "FIXED VEHICLE" AND EACH TIME WE HAD TO RETURN THE CAR ALMOST IMMEDIATELY UPON LEAVING THE DEALERSHIP SINCE THE PROBLEM WAS NOT FIXED. I'VE CONTACTED PORSCHE CUSTOMER SERVICE BUT AS OF YET THERE IS NO RESOLUTION. IT IS VERY CONCERNING SINCE SOME OF THESE ERROR MESSAGES DO AFFECT VEHICLE SAFETY.
- Gig Harbor, WA, USA
I looked it up and this is what happened previously reported by another owner. I had the exact same experience. NHTSA id number: 11306756.
- Washington, DC, USA
There's a electrical issue with the vehicle. Periodically, these error messages run in a continues loop( acc not available, high beam assist not available, driving light control error, pas restricted and camera system restricted). The local dealers have not been able to fix the issue. I opened a Porsche complaint file, which is number 5574318. This issue has been happening since the car was delivered, which was sixteen months ago. Porsche has made little effort in fixing the issue. It very concerning since when the error messages are rolling though it affects several safety features on the vehicle.
- Atlanta, GA, USA
- Peachtree City, GA, USA