Lost complete steering with no warning or lights on the dash At risk none was parked and steered perfectly prior to parking There is a recall open for other vin numbers associated with the same issue

- Josephine , WV, USA

I have a dodge ram and the EPS (Electric power steering) had went out making it impossible to steer the while while I was driving I looked up to see if there is a recall for it and Google said there is a recall for the EPS on my make and model truck but when i look at my recalls it says there is no recalls for my truck

- Victorville, CA, USA

My 2013 Ram 1500 has had issues with the horn not working when the middle of the steering wheel is pushed but sounds when the key fob is used to lock doors. The EVIC control on the steering wheel would also not work. This started in 2018 where the problem was intermittent. This was part of recall R36 where the rubbing of the steering wheel harness on the retainer springs could cause an electrical short and or inadvertent air bag deployment. I took my vehicle to Bill Volz WestchesterDodge, Cortland Manor, NY for the recall on 10-19-15 with 18,205 miles. I feel the work wasn-??t done properly because the problem reoccurred in less than 3 years and about 6,000 miles later. The horn and EVIC has not worked in over 7 months. My concern is that I could be driving on a major interstate when my vehicle airbag deploys causing a crash. I contacted Chrysler customer service on 1-13-2025 and spoke to a representative. That person called me back on 1-14-2025 and stated that he referred my case #[XXX], to a specialist who would contact me in 2-3 business days. As of 2-2-2025 I have not received any response from Chrysler customer service. I need assistance in correcting this safety issue. See attachments. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Fort Mill , SC, USA

The electric power steering stopped working. The service power steering message appeared on the dash. Unable to turn the steering wheel without great difficulty.

- Palatine, IL, USA

EPS light came on 12-31-24 and has happen before I just don-??t remember the date the EPS comes and goes making it hard to drive

- Marmaduke, AR, USA

Brought this vehicle and drove it for 1 month before power steering went out. I was driving on the interstate at a high speed when the power steering light came on. I was unable to steer the vehicle off the road so I had to stop on the interstate and call a tow truck.

- New Orleans, LA, USA

Was driving and steering just locked up. Power steering stopped working and it-??s so hard to turn or parallel park. Drove right into this big hill. The dealership wants $4,500 for parts and labor to repair it.

- Philadelphia , PA, USA

ABS light would come on when driving periodically on and off. for a few months it felt like brakes were locking up, Steering was very difficult and hard like the steering wheel was locked making it difficult to turn the steering wheel. dashboard components would periodically turn off and restart. when driving it would make a grinding noiselike the brakes were locked, this would occur with the abs light on and off. the major incident when driving on the freeway. the speedometer completely failed, the digital and needle both were not working. the abs light and warning came on, i pulled over because the speedometer was not working at all, but i was able to drive. the abs warning kept beeping. i was able to pull off of the highway into a parking lot, and the truck shut off and locked. unable to restart the truck at all.

- South San Francisco, CA, USA

The door locking system does not work as intended. When locking the doors via the key fob, door mounted button, or putting the vehicle into drive, only the drivers door and tailgate lock. The passengers door, and both rear doors do not lock. This problem has been reproduced numerous times [XXX] ). There seems to be no detection or indicators showing that this issue is occurring. The only way to find out is by visually noticing that the door locks have not engaged, or by physically trying to open the doors. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Balmoral, AK, USA

EPS red light came on and lost power to control vehicle. Managed to get to side of road and turned vehicle off for a few minutes and started it up again turned around and it was fine. Turned truck around and drove back home to park it. Got almost home and EPS red light came on again lost power to control vehicle. Had to have it pulled home because trying to control it manually was too hard and too dangerous luckily when it first happened there was no oncoming traffic. I was told there was a recall on my year model truck for faulty EPS but when w called the Dodge house was told there were no recalls for EPS on any year models vehicles.

- Brownwood, TX, USA

Service Electronic Braking System, ABS, and traction control lights are all firing. Mechanic diagnosed failed ABS module but Ram dealers in my area (Birmingham, AL) have confirmed the part is not available and can not give me a estimated timeframe for repair. This renders my vehicle unsafe to use while I wait on a part Ram is unable or unwilling to provide. Another mechanic gave me the same story and my limited research shows this has been going on for at least 3 years. Dealerships are taking the few available parts for warranties I assume, leaving local mechanics and older vehicles unable to obtain the necessary parts for safe operation which is unacceptable and creates unnecessary danger.

- Trussville, AL, USA

Was making a turn and my power steering cut out forcing the wheel forward causing me to run off the road, turned truck off and then back on and power steering was working perfectly fine after.. still cuts in an out whenever it wants

- Melbourne , FL, USA

Started my truck this morning and warning light came on the dash showing a steering wheel with an exclamation point beside it with a message saying "Service Power Steering". Also, the steering wheel is VERY hard to turn. It seems that the power steering has failed.

- Youngsville, LA, USA

Electrical power steering went bad out of the sudden, and almost lost control of the vehicle. It was so hard to steer. I had to replace that whole EPS racking and pinion. New part was on back order, so my only option was to get a used part.

- Braodway, VA, USA

Electronic power steering failed while driviing with warning. Failed system is available for inspection on vehicle due to lack of recall for specific vehicle. Component failed while driving speed limit on highway curve endangering self and others. Problem has been confirmed however recalls are not appropriated to vehicle in question. It has been inspected by mechanic shop who stated dealership must correct. Dealership confirmed recall information. The warning was not present at time of incident. The warning light on the dash only appeared after turning the vehicle off and back on, multiple times on the day after the incident.

- Tucson, AZ, USA

Electric Power steering failed during turn. Parked on side of road, turned truck off waited about 5 minutes and started truck, power steering was working but went back out after about 1 mile. After getting to work, I tried it again and power steering was working. Checked electrical system, battery and alternator are working correctly.

- Henderson, TX, USA

I lost power assist steering while pulling out of my doctor's parking lot yesterday. Fortunately I was able to get the pickup into an adjacent lot, but with much difficulty. I tried numerous times to turn truck off and back on but still no steering. I had a warning light flashing. I then disconnected the negative battery terminal and reconnected it. Warning light still flashed for a bit then went out and power steering worked. I called the dealer who I bought it from new in 2012. Red River Ram in Heber Springs, AR. I spoke with Shane, the service manager. He said they would not work on it because it is over 10 years old. I told him I was scared to drive it but he said he could not help. So I very cautiously drove home and parked. When I went to put the truck in to the garage again no power steering. The truck has had regular scheduled maintenance, stored inside, and only 104,000 miles.

- Clinton, AR, USA

Failure of all steering wheel controls. with random cruise control suddenly activating...transmission gear control self activation (will drop into lower gear causing driver to fly forward and vehicle behind to take evasive action). radio changes channels by itself. i found info that lead me to believe it was a clock spring issue. was taken to dealer. they diagnosed it as a steering wheel harness that had all the wires pulled out of the plug..800 to repair a 20 dollar wire harness... next drive after repair. buttons all worked again but radio still changing channels..cruise intermittent..gear dropping by itself still..almost rear ended again..back to dealer just to get told they could not do anything for a couple weeks..they are lucky this was not in inter on ice.... original symptoms could not change the display..stuck on tire pressure screen.. no phone control. no radio control. no cruise control, no gear shift control..but things would change on their own.. back at dealer again for further investigation

- Hastigs, MN, USA

After parking my truck for the night, the steering locked up. When I went to start it in the morning, the electric power steering did not work. The code it gave was C2217-00

- Springfield, MO, USA

Reduced braking efficiency, loss of speedometer, loss of cruise control, brake light stays on when not depressing the pedal, electric power steering assist not functioning. Check engine light on, abs light on, traction control light on.

- Pahrump, NV, USA