The contact owns a 2016 Ram 1500. While making a right turn, the vehicle hesitated to move when the accelerator pedal was depressed. The failure occurred without warning. The vehicle was taken to larry H. miller Chrysler Jeep Dodge Ram sandy (10905 auto mall dr, sandy, ut 84070, (801) 590-0465) where it was diagnosed that the engine software needed to be updated. The vehicle was repaired; however, the failure recurred multiple times. The manufacturer was made aware of the failure and stated that there was no remedy. The failure mileage was approximately 52,000.

- Sandy, UT, USA

It was just recently brought to my attention that there was a technical service bulletins sent out for the 3.0 ecodiesel to change the type/specification of oil and to go against what the owners manual states because the manual is wrong. It calls for an oil that is to light breaks down molecular weight too quickly and trucks and Jeep alike equiped with the ecodiesel have been having catastrophic engine failure due to premature engine wear on internal components. It is recommended to put 5W40 in instead. This is first and foremost true I did research and confirmed that the change was made but never made public to the owners like the current class action lawsuits was. Many owners don't know this change exsisted and many owners don't know that the dealerships are still making this error and continuing to fill the trucks with 5W30 for owners that come in for service. If it's to save money by not throwing away already purchased merchandise or ignorance I don't know. But this is huge because now even if owners change now they still have potential and highly probable permanent internal damage done to their engine taking a drastic amount out of the possible longevity of the engine away, and the new oil required reduces fuel economy furthering the financial burden of the owner that bought the vehicle with a different fuel economy advertised and with the knowledge that their vehicle may never last as long as they're hope because of the failure of the fca to identify this and make it public. Not to mention the dealerships are aware of this problem because articles claim mechanics have been coming forward saying dealerships are draining all 5W30 on unsold vehicles and replacing it with 5W40. Yet they refuse to make this a class action lawsuits to the public so we can know. We deserve the compensation for the costs that may come about because of this!!!

- Havelock, NC, USA

Vehicle taken in on 8-12-19 to dealership to check out driveability concerns after "approved emisson modification" they had it to apply update from 5-17-19 to 6-12-19, concerns on 8-12-19 were acceleration, also to check egr system as I was losing coolant they had my vehicle from 8-12-19/9-13-19 when they called me telling me I needed to return the rental car and pick my vehicle as they couldn't do anything for the acceleration I would have to wait for an update to be released. They didn't check the egr system only topped it off with coolant and told me to watch it. All was fine until 9-16-19 when I was on my way to work, about 7 miles from work the check engine light came on I continued on about a mile from my work location the service throttle control light illuminated I lost the ability to accelerate and about 1/4-1/2 mile away from the work location the low oil pressure light illuminated and vehicle died. I finished coasting into the driveway and parked went inside to get work related paperwork I needed and came back outside and see smoke coming from under the hood. I open the hood to see what was going on and there was smoke/fire on the left side of engine bay when staring in (intake, egr area) at that point I got in to the vehicle to put it in neutral via disengagement lever to roll vehicle away from the house I got it away from the house and got out and away and called fire department to come extinguish the fire as it was engulfed in flames at that point. Resulting in a total loss of the vehicle. Now afterwards there is now a recall for the egr cooler that "may fatigue and cause vehicle fire" Chrysler has been contacted and aren't willing to do anything they sent out Bosch automotive engineering people to inspect the vehicle it was stated there was no vehicle manufacturing defect. A buyback claim has been started but I have not heard anything to this point.

- Arkansas City, KS, USA

2016 ecodiesel has a malfunctioning egr cooler and leaks coolant into the exhaust system thus causing several issues: Cel code P20ee, loss of coolant at a rate of 2 gallons per week, dpf issue & def injector issues. Ram customer care says I should just drive it and "monitor" the coolant level and I get to pay for that at $20 a gallon at two gallons per week until January 2020 or later. With the possibility that the engine will get on fire.. there is a fix, so Ram says but no parts and we are to drive a vehicle with major issue for months? appears Ram doesn't care about customer safety only their money. Greedy, greedy...

- Everett, WA, USA

When the vehicle's HVAC is activated a very strong smell of exhaust fumes permeates the cab of the vehicle. A haze from the exhaust also enters into the cab. Both of these occurs whether the vehicle is stopped or moving. This requires that the HVAC not be operated.

- Walla Walla, WA, USA

Bought my truck 7-22-2019 with 61.885 miles on it three days later the egr blew a gasket, stayed in the shop three days. Weak later the Dodge dealer changed out my coolent and the truck was wrecked at the dear lership stayed in the shop for eight days, two weaks later the oil cooler is leaking and I can not drive it and the dealerahip has it already for three weaks and was told not to look for parts until January or later, have only put around 2000 miles on it. Case no.-68164081 bv-

- Boerne, TX, USA

The contact owned a 2016 Ram 1500. The contact received notification of NHTSA campaign number: 19V757000 (engine and engine cooling). While driving 65 mph, there was an abnormal grinding noise detected from the engine and the low oil pressure and electrical warning indicators illuminated. The contact mentioned that the vehicle stalled and was pulled over to the side of the road. In addition, flames were detected under the hood prior to smoke being detected. The contact was not sure if a police report was filed. The fire was extinguished by the local fire department. There were no injuries. The vehicle was towed to a local tow lot and then towed to lithia Chrysler Dodge Jeep Ram Fiat of eureka (4320 broadway St, eureka, ca 95503, 707) 382-3208). The dealer refused to service the vehicle and had it towed back to the local tow lot. The vehicle was currently in the insurance company's possession where it was considered a total loss. The vehicle was not diagnosed. The contact mentioned that the vehicle was previously taken to lithia Chrysler Dodge Jeep Ram Fiat of eureka (4320 broadway St, eureka, ca 95503, (707) 382-3208) due to the engine stalling. The dealer could not duplicate or determine the cause of the failures. The manufacturer was made aware of the failure and informed the contact that they could not prove that the failure was due to a manufacturer defect. The failure mileage was 70,600.

- Kneeland, CA, USA

This 2016 3.0L eco diesel is a death trap after fca reprogramed the software 2 months ago. 2-4 second hesitation when you press on the gas. The truck just sits there and does not move. In two months I have had 3 close calls pulling into traffic. Extremely scary when you hit the gas and nothing happens and a car is coming down the highway at you at 55 mph and you're seconds from getting T-boned. It's just a matter of time before people start dying in this death trap. The diesel had many problems before they reprogramed it. Since new the truck has gone into limp mode 4 times where the engine lights come on and the motor shuts down to about 10 mpg. Last time I almost got killed on the freeway when this happened. You're stuck on the highway going 5-10 mph trying to get off the highway when cars are flying past you at 70 mph. These 3.0L Dodge eco diesels are very, very, very dangerous to drive. After the reprograming from fca they have a very dangerous turbo lag time. Fca has done nothing to address the problem. The reprograming of the software made them worse and more dangerous. Because of the way they designed this eco diesel, it is prone to catch fire. On my truck I had a fire under the hood and a hole melted through the intake manifold. Luckily, the truck did not burst into flames but it was in the dealership for almost 3 weeks being repaired. This truck is very dangerous and the truck needs to be recalled and if fca can't fix them, they need to buy them back and get these death traps off the road. Sorry, I can't describe just a single specific instance, it's dangerous every time you get behind the wheel. I would like to meet with the president of fca and have him take my truck for a drive with his family in it and then give his opinion as to the quality of this engine. I do not allow my wife to drive this truck as it's a death trap.

- Gladstone, MI, USA

The contact owns a 2016 Ram 1500. While driving 65 mph, a loud rattling noise was detected. The vehicle stalled and was pulled over to the side of the road. The vehicle was towed to the contact's residence. The contact and his son-in-law diagnosed the failure as cylinder two misfiring. The heads were replaced, but the vehicle was still currently awaiting other repairs. Thunder Chrysler Dodge Jeep Ram (1425 w main St, bartow, fl 33830, (863) 533-0793) was called and informed the contact that there were no recalls for the engine. The manufacturer was made aware of the failure and informed the contact that the vehicle was not included in a recall. The failure mileage was 80,000.

- Eaton Park, FL, USA

Coolant leaking from back of motor research says it's a common problem coolant line to turbo has a piece of rubber hose under intake and the rubber can't hold up to the temp 67000 miles on truck

- Twincity, GA, USA

Ecodiesel model pickup while towing our 4,000 lb travel trailer at 50 mph on a state highway, 90 miles into a camping/fishing trip, suddenly displayed symbol and message alerts on the dash and at the same time lost engine power. I was able to keep enough speed to pull onto a dirt side road within the next couple hundred yards, then coasted to a stop. During the last 20 yards, the engine died completely so I had no power steering. At full stop there was a strong chemical smell in the cab and grey smoke coming from the hood. When I opened the driver door, grey smoke was billowing from the left front wheel well. When I opened the hood, there was a fire in the engine compartment. Flames were shooting up from behind the engine, the insulation on the underside of the hood was burning and flakes of burning insulation were floating around in the engine compartment. I was able to put out the fire with an extinguisher before the entire truck and trailer and the surrounding forest caught on fire. Just as the flames died out, the coolant reservoir on top of the engine burst and boiling coolant sprayed out creating a bunch of steam and more bad chemical smell. I arranged for the truck to be towed to our hometown dealer. Truck was stock and dealer maintained. I am waiting to hear from the dealer and their Ram investigator on what caused the fire and how this matter will be handled.

- Prescott, AZ, USA

I bought my truck on the 25th at 6pm. And at 7P on the 26th it had caught fire on the highway and burnt ro the ground with me and my pregnant wife in the truck. I heard ticking coming from the motor followed by a loud pop and then lost all power no gas response and coasted to breakdown lane just barley got mi wife out of the truck and the truck was fully elguffed.

- West Haven, CT, USA

I own a 2016 Dodge Ram eco diesel that was forced to have the epa update completed as part of the class action settlement. Since the update was completed I have been having issues with inconsistent power and acceleration. The problem is intermittent and has almost resulted in collisions on several occasions. This issue is especially dangerous when making left hand turns across traffic and the truck decides to delay 2-3 seconds in the acceleration process. I have contacted the dealer as well as the manufacturer and have been met with stone walking bug both of them. I have complained several times but they refuse to even take the truck in for diagnostics sitting the lack of engine trouble codes. The manufacturer angrily refers me to the department that is handling the settlement and states that the epa is making them do this and there is nothing they can do. When I try reaching out to the department handling the recall/settlement it is met with unreachable agents and an endless loop on a phone system. At this point I fearful to drive the truck and especially Transport my child in it. I am at a wits end and am asking for involvement from your organization. My name is [xxx] and can be reached at [xxx] for any additional information. Thank you information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Manahawkin, NJ, USA

I own a Ram 1500 ecodiesel 2016 laramie. I got the aem emission recall and the like other people I have an acceleration problem after the recall. I have been to dealership about it. I have put tickets into fca and they are telling me that there is nothing that can be done. Here is a video of the issue. Https://youtu.be/qlt7xplka3A this is sever when the truck is cold. I am very concerned about the safety of this truck. I will not put my 5 year son in the truck if it is cold. Any help you can provid E on this issue would be appreciated.

- Bridgewater, NJ, USA

Eco diesel engine was reprogrammed by Ram for an emissions recall. Engine does not operate like it did before the software update. When cold, there is a noticeable acceleration lag. This presents a danger when pulling into any type of traffic. The lag will disappear once the truck has been driven a bit and the engine warms up. Mileage has also been diminished noticeably since the software update. I would think that the intended emission reduction that was targeted by this update has been offset by an increased burning of fuel. I'm disappointed. Would love to have my truck back operating as before the emissions update.

- Midland, TX, USA

I bought the truck new and was very happy with it until the emission update. Once I had the update done to the truck its was a total different truck. It doesn't have as much power and it has major turbo lag when accelerating especially when cold. I am very disappointed with fca and probably will never buy another fca product unless they make it right with all of the owners of these vehicles. Looks like I will be looking at Ford in the near future.

- Charlestown, IN, USA

Epa mandated aem was performed in may of 2019. Since that time my truck has had dangerously slow throttle response. You can count to 5 after pressing the accelerator before the truck starts moving at an acceptable speed for pulling out into traffic. When the truck finally responds it snaps my neck back.

- Grovetown, GA, USA

While driving my truck a tic came on as I accelerate louder and louder over time. Mind you my Ram had 40K miles at the time. Not anywhere I go as I accelerate the tic continues, faster as the rpms raise. I believe it to be known as a hemi tic. Failing and siezing lifters.

- Evansdale, IA, USA

After receiving the required emission update for the eco diesel, the truck now has severe performance issues. There is a 5 to 8 second lag in acceleration, this has nearly caused several accidents while trying to merge into traffic or enter traffic. I have reported the issue to dealers with no solution or concern.

- Raymore, MO, USA

When starting engine in the morning or in cold weather (65'F and colder) the engine is unresponsive to the throttle for up to 6 seconds. This is extremely dangerous and makes for a serious safety deficiency for the driver and passengers and the public. On coming traffic has had to slam on breaks to avoid collisions as I have had to pull out in traffic. The throttle is smashed to the floor and a minimum of 3 seconds goes by before the truck has any response when the engine is cold. This has happened in Chicago, pulling into traffic, merging into lo a highway, and when going over train tracks when the gates were coming down, and when stopped in traffic at a green light which had an emergency vehicle coming into and through the light from the other direction (I couldn't move for 3 seconds).

- Lombard, IL, USA