10.0
really awful- Crashes / Fires:
- 4 / 1
- Injuries / Deaths:
- 2 / 0
- Average Mileage:
- 28,044 miles
About These NHTSA Complaints:
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« Read the previous 20 complaints
I am experiencing the loss of Power Steering I have the Electronic Power Steering issue that a lot of people are having. I have been to 2 mechanics and one being the dealer that says the power steering is faulty and its the same issue that a lot of others are having but Ram tells me that my truck is just out of the recall dates by a couple months and there is nothing they can do they say so I am reaching out to try and get help with this as it is the same issues on the recal
- Odessa , MO, USA
The truck lost all steering capability - the RAM dealership said it needs a complete steering electric power steering system replacement, totaling over $4,000.
- Evans, GA, USA
The contact owns a 2016 Ram 1500.?The contact stated that while driving at 20-?"25 MPH, the steering became inoperable. The contact was unable to control the vehicle and crashed into the curb, and the passenger side tire popped. The driver continued to drive and parked. The contact changed the tire, and upon starting the vehicle, the tire and traction control warning lights illuminated.? The contact noticed the passenger side fender and rim were scraped from the cement. The contact stated that the failure was due to NHTSA Campaign Number: 16V167000 (Steering). There were no reported injuries, airbag deployment, or police report filed. The contact called the local dealer, who scheduled an appointment. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 100,000.
- Davenport, IA, USA
I was driving the truck and went to make a turn and suddenly the power steering went. It was very difficult to drive and was a definite hazard to myself and others. I took the truck to the dealer where they in turn said there was not a problem with the power steering. I have included the document given to me by the dealership. Upon my own investigation the power steering has defaulted many other drivers as well. This should be a recall. I then disconnected the battery and reconnected it two days later and the power steering returned. Withing the next few days the power steering went again. This is an electrical power steering and needs to be investigated asap. Yor help in greatly appreciated. [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
- Jacksonville, FL, USA
My steering wheel only turns violently to the right (I have a video that will not upload). My husband almost broke his thumb when it happened. Thankfully no one was injured. However, we were about to leave on a 1200-mile trip when this happened. This problem will not go away. Ram has refused to even look at the truck even though there is a recall on this in 1500 Ram trucks including diesels like mine, but not my vin#. There was absolutely no warning before this happened. We are grateful we were not on the highway when this happened, or I would not be able to write this to you today. I called Ram customer service on 11/6 and disconnected right when they were giving me the case number. I called back on 11/7 to get the case number and was informed that the last person never created one. She created 2 case numbers for me, 1 to look at the vehicle as this is a major safety issue and another one for my rental car expense and told me I would be contacted in 4 business days. On the 4th day I called customer support back and they told me to tow it to a local dodge dealership and confirmed which one to send it to that was close. I called to have it towed there and called customer service back to let them know and the women told me that they denied my claim on 11/8 and in addition she informed me that she also had me tow it to a non-authorized dealer. I was never notified and why did they have me tow my vehicle to a dealer if they never planned on looking at the vehicle. Also, they let me eat this cost and the cost to tow it out of there. I need my truck back and I can no longer afford the rental car in addition to $3800 (right now) to fix the truck so I am having "My Mechanic" (name of shop) fix this issue and I am paying out of pocket. However, they can only find an OEM part and I am afraid that this part may end up being faulty as well.
- Hamilton, NJ, USA
ABS module on the vehicle has failed. Took it to be diagnosed and was told the code was that there was an internal component failure and the module would need to be replaced as it is a common issue. Intermittent service power steering message while driving and power steering stops working making vehicle has to maneuver at low speeds. Power steering returns after the vehicle is shut off and restarted. Have not been able to be reproduced for dealer to diagnose.
- Sunrise, FL, USA
There is a problem with the rackin pin power steering. My vehicle steering wheel will just stop turning without a struggle and then kick back in.
- Loganville, GA, USA
I purchased a new 2016 Dodge ram 1500 truck. I recently experienced severe steering issues which resulted and may not being able to control the steering. I had to tow the vehicle to the dealer who told me it would cost approximately $3,500 to have the electric power steering module replaced. Luckily, my steering issues occurred when I was at home and pulling into my garage. I had just gotten back from a trip and was on the interstate. If this issue had occurred on the interstate I hate to think of the problems that could have occurred. I believe that Chrysler should recall these vehicles that have the electronic steering issues or at least pay for the repairs.
- Hartselle, AL, USA
Electronic power steering failure, trucks were recalled in 2015 through 2016. However, my trucks EPS part number is not on the recall list. I tried bringing it to Dodge and they wanted over $3000 to repair. Dodge also told me they could not guarantee me. This would fix the power steering, turn off the power steering light in the dash, and no guarantees could be made that replacing the steering column for $3800 would repair the problem! There have been over 2 million recalls on these vehicles for a failure of EPS! Total loss of control of steering, without the assist, it is almost impossible to turn the wheel of the truck, and failure while driving would surely kill the driver and everyone around them! The fact Dodge wasn-??t forced to recall these vehicles is absolutely horrifying! The fact, the highway safety control does not force dodge to recall all of these vehicles is completely unacceptable! If my truck is not fixed, I will be filing a class action suit against everyone involved! $50,000 for a truck with no power steering and electric issues, and the highway safety control does nothing to hold Dodge accountable! Please call me at [XXX] if there-??s any questions! If I don-??t get a response, I will be reaching out to an attorney! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
- Newton, NJ, USA
The contact owns a 2016 Ram 1500. The contact stated that while driving at approximately 15 - 20 MPH and attempting to make a left turn, the steering wheel required excessive force to maneuver. The contact was able to coast to a stop and coasted into a nearby parking lot, using excessive force to maneuver the steering wheel. A certified mechanic confirmed the vehicle was safe to drive. The vehicle was taken to another certified mechanic who was unable to determine the cause of the failure and was referred to the dealer. The vehicle was taken to the dealer who was unable to diagnose the vehicle, however, did suggest it may be a software failure. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 100,000.
- Mechanicsburg, PA, USA
10/3/2024: 2016 Ram 1500 suddenly lost power steering ability while driving (55 mph), and a red steering wheel icon with an exclamation point warning light came on. We were able to safely get off the road to a parking lot. After the vehicle sat for several hours, no warning light and drove fine. The next day (10/4/24) it happened again, but thankfully it happened in our driveway. It took significant force to turn the wheel, especially when making sharp turns. It was extremely difficult to safely control the truck. I am not sure that an inexperienced driver or someone with physical limitations such as weak upper body strength would have been able to safely control or turn the vehicle. The vehicle has not been inspected by the dealer yet, but it will be soon. We have not driven the vehicle since 10/4/2024 due to this significant safety concern. We are currently contacting our insurance company for assistance with towing to a dealership. There were no warning lamps, messages, or other symptoms prior to the failure.
- Macy, IN, USA
My power steering is randomly going out. To reset I can pull the electrical cable off the battery and reinstall.
- Woodbury, MN, USA
The contact owns a 2016 Ram 1500. The contact stated that after starting the vehicle, the vehicle lost power steering functionality, and the steering wheel became difficult to turn in either direction. During the failure, the message "Service Power Steering" was displayed. The contact used a code reader to diagnose a low voltage failure to the electronic power steering module. The vehicle was later towed to the local dealer. The vehicle was not yet repaired. The manufacturer was not contacted. The contact was informed that the VIN was not included in NHTSA Campaign Number: 16V167000 (Steering). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 85,000.
- Homestead, FL, USA
I have very low mileage 34,510 (2016 1500 RAM BIg Horn) on this truck & started to have power steering problems. Without notice the power steering was giving me problems & thought it was something else. Today the same problem came about but I stopped, power steering was almost NONE, had to pull over to the side of the road, turned off truck to reset problem, steering was still tuff but slowly changed ma bit. Drove few miles & afterward getting back into truck it started all over again, steering became difficult to turn & warning light came on/off. I almost crashed/hit another vehicle due to being unable to turn vehicle away. Although I took vehicle 40 days ago for an oil change, dealer did not give any notice on vehicle form of any problems, even thou I had experienced issues before hand. Will contact dealer since its a Pre-Certified purchase.
- Miami, FL, USA
Power steering completely failed luckily in a parking lot. We took it to the local Dodge dealer and they confirmed the (EPS) electronic power steering module had failed. The entire rack has to be replaced. Some but not all 2105-16 Ram truck had a recall for this exact thing but mine is not one. Now with this same failure i would really like for somebody to take a second look to make sure mine should or shouldn't have been included on this list
- Palm Bay, FL, USA
When driving I lost steering and received dashboard alarm with service power steering. Turned the truck off, when I turned it back on the steering was working. A week later I lost steering again while driving.
- Beckley, WV, USA
Power steering locked up while driving. Upon investigation discovered EPS had went out and found there was a current recall on the vehicle but not my specific Vin.
- South Point, OH, USA
I was driving the truck when the light came on for EBS (Electronic Braking System) and the steering wheel locked up then the truck dash read a warning stating "Service Power Steering". Through my research on Kelly Blue Book this is a common problem with this year make and model of Ram 1500 pickups yet mine doesn't have this as a specific recall. I also have an issue with the exhaust manifold bolts rattling loose separating the exhaust manifold separating from the rear of the engine block at the head. My father owns a 2014 Ram 1500 and had that same issue with his exhaust manifold and I know 3 other gentlemen that had the issue with the exhaust manifold I was wondering seeing as these are common problems with this generation of Ram 1500's if I could have these 3 issues put out as recalls on my specific Ram 1500 because with these common problems I feel like I shouldn't have to come out of pocket to pay for them. Please consider my complaint. Thank you.
- Summerville, SC, USA
The contact owns a 2016 Ram 1500. The contact stated while driving at an undisclosed speed, the power steering failed with the -??Service Power Steering-?? warning light illuminated. The contact stated that the failure occurred while making a left turn. The contact stated that due to the failure there was almost a crash with another vehicle. The contact turned off the vehicle and allowed the vehicle to sit for several minutes. The contact stated that when the vehicle was restarted, the -??Service Power Steering-?? warning light was off. Additionally, the contact stated that the power steering failure was persistent. The contact stated that when the failure occurred, the steering wheel was difficult to turn. The vehicle was taken to an independent mechanic where it was diagnosed with rack and pinion failure. The contact was informed that the rack and pinion needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 69,500.
- Cushing, TX, USA
- Roy, UT, USA