8.0

pretty bad
Typical Repair Cost:
No data
Average Mileage:
42,150 miles
Total Complaints:
5 complaints

Most common solutions:

  1. not sure (5 reports)
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This problem may be covered under warranty. Ask your Ram dealer.

problem #5

Dec 132021

1500 Rebel 5.7L

  • Automatic transmission
  • 69,000 miles

click to see larger images

air suspension fails

You can see in the picture that my truck is parked right next to another Rebel with the same suspension failure.

Ram-Dodge-Fiat-Chrysler needs to do the right thing. The company needs to take responsibility and acknowledge the problem. The company needs to recall and fix the defective air suspension. The company needs to give owners the option to replace the system with a traditional suspension so we do not need to worry about being able to drive our truck safely. My three children have been in my truck on a highway many times when the suspension failed and dropped down to entry mode. It is not safe. They no longer want to drive in my truck because they are worried they will get hurt.

Every dealership near me tells me this is a known issue but there it is up to Chrysler to cover the fix. Right now, my truck is not drivable because it is too cold outside. It is sitting at the service center and I am told it will be $4,000 to repair.

I have never been in an accident. I have never used the truck to tow anything. I haven't even taken it off-road. I service and maintain my truck with quality products prior to the recommended time/mileage. Next week will mark 5 years from the day I drove my truck off the lot. I am a teacher...I should not have to be dealing with a completely failed truck suspension just from driving it to and from my school. There should be NO problem with my suspension.

My friend's 2017 Rebel's air suspension failed within the first year of owning his truck. He was lucky since it happened while under warranty but it still took 4 months and three visits to the dealer to fully fix the issue. After taking me to the dealer for my truck, he is now looking to sell his Ram before his new suspension quits.

There is a Class Action Lawsuit in Canada about this issue. There are at least 1.9 million hits on Google documenting this issue. All of us paid a premium for this truck and should not have to worry about the suspension failing. The US needs to follow Canada's lead and start a Class Action.

- dpaolucci, Township Of Washington, US

problem #4

Dec 202021

1500 Laramie 5.2L Hemi

  • Automatic transmission
  • 31,690 miles

My second Ram Laramie (2013 & 2017) with the air suspension and both have had issues in cold weather.

If the engineers can have my seats and steering wheel automatically start heating at 4*C, you would think they could automatically deactivate the air suspension at 0*C and prevent these issues.

As a result of this, I will not be buying a 3rd Ram!

- Jim C., Calgary, AB, Canada

problem #3

Jan 202021

1500 Sport 5.7L

  • Automatic transmission
  • 14,167 miles

Love my truck, I baby it all the time. I clean it always, and I've added lots of chrome to make her look good. She is a 2017 ram 1500 sport.

Bought my truck right off the car carrier - it had 39 kilometers on it.

I have had the tail gates fixed, the running boards replaced due to peeling, and something with the drive control replace because it would be in drive and then stop, but it would show that it was in drive. Also the front driver seat frame had to be replaced because the springs and frame were bent and I leaned to one side.

I would like to find out why the air suspension goes down on its own and why the monitoring on dash shows it needs looked at??? It's only got 22,800km on it or 14,167 miles.

- dshinner, Cobalt, ON, Canada

problem #2

Jan 012021

1500 Sport 5.7L

  • Automatic transmission
  • 80,778 miles

Ram 1500 purchased new in 2017; air riding system works on and off in the winter months in Ontario. Dealer advised no help - it's an ice issue; not their problem. In December 2020, a warning light comes on while driving "air riding system requires immediate service". Air riding system stops working; truck unlevel measure from tires to fender up to 2 inches different on all four tires.

Take to dealer - and it's $6,000 plus to repair or I get a conversion kit myself, replace myself, and they install for around $2,000-$3,000. Very disappointed with Dodge already replaced a broken valve lifter in 2020; truck has 131,000 km. Merry Christmas and a Happy New Years from Dodge.

- offord, Gananoque, ON, Canada

problem #1

Jan 012019

1500 Rebel Hemi

  • Automatic transmission
  • 15,000 miles

Airs suspension fails weekly from December to April. I take it to the dealership and it is good for 3 or 4 days, then the vehicle is all the way down on the bump stops, it leans to the left, or the front is all the way down. Also the electronics fail. It will not adjust.

- Nick K., Jamestown, ND, US