10.0
really awful- Crashes / Fires:
- 4 / 2
- Injuries / Deaths:
- 6 / 0
- Average Mileage:
- 6,112 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
Driving down the interstate in the rain and the infotainment center starts randomly turning on and off the climate, turning off and on the heat/cool seats, turning on the backup camera, changing the stations, and just randomly changing settings. Truck is beeping alerts and very dangerous in the rain. It cannot be interrupted, this continued the whole 2 hour drive.
- Lexington, NC, USA
I am having problems with my 2018 Ram 1500 Uconnect system. With no input from me it asks if I want to reset the time and also gives me a message of function is not available while driving. When the Uconnect is doing this, all other functions (climate, navigation, radio, etc) are not available. Doing some research, I found this is a very common problem with Uconnect due the screen delaminating, yet Dodge is doing nothing to fix the problem except charging owners for testing and replacing. Doing some further research, I found where Dodge has issued a service bulletin (S2108000130) addressing the delamination issue but does not give a clear direction to the dealerships to fix the problem. Why this was going on, the dealership I purchased the vehicle contacted me. When I explained the problems I was having, there response was to trade the vehicle in. Instead of helping fix the problem, they wanted me to buy another vehicle. After locating the service bulletin, I took my vehicle to another dealer. They refused to even look at the vehicle and wanted to run a system test on it. I explained that you could actually see the delamination and a test would not be needed due to this. They also refused to look at the service bulletin I had located. Since this is a known issue with the Uconnect, a service bulletin being issued and class action lawsuits being filed on this matter in other states, I want my Uconnect replaced at no charge. My vehicle has under 49,000 miles on it at this time and I should not be having this problem.
- Chagrin Falls, OH, USA
I am having an issue with the radio screen on the vehicle is delaminating. This isn't repair able buy putting a new screen or screen protector on. the only thing is to replace the radio. the radio has the reverse camera connected to it and the radio controls the heating and AC. the radio also controls or changes settings in regards to electric brakes for trailers as well as lighting and etc. This is a major safety concern as when the delamination gets to the point of full delamination it tends to short the radio out. Shorting the radio out can cause the AC and heating which in the current weather climates becomes dangerous to be in. (heat stroke, frost bite, etc). the reverse camera also would be disabled which can be a potential danger to anything in rear of vehicle that isn't seen in the mirrors. Also a device shorting out also can cause fire. FCA is aware of the issue and is only replacing vehicles under the original 36,000 warranty. for everyone else it is Over $1,800 closer to $2,500 to have issue fixed that should be a recall issue.
- Birmingham, AL, USA
The lights on the dash went out while sitting still. All of them flashed on then off again, a warning light about the transmission came on and then off again. The motor surged and would not stop, the brakes would not work, the shifter would not work. The vehicle surged into oncoming traffic.
- Dudley, NC, USA
The touch screen on my Dodge Ram has failed. A quick google search shows this is a widespread problem among all Chrysler vehicles. This is a safety issue as most of the controls for the vehicle are accessed through this screen. Further, it causes my radio to consistently change stations, turns the volume on my raid to max randomly while driving with scares me every time it transpires. I can not access any emergency services. The vehicle randomly shuts off even though it-??s new. The screen randomly turns off while using it. It gets stuck on backup camera while driving or shuts the backup camera off during use. It changes the climate control consistently while driving. Turning on the heater to max when it-??s 109 outside or flipping on the ac when it-??s freezing. I can-??t use the manual controls because the touch screen overrides them. I am constantly having to push buttons on this screen while driving to turn the volume down, but it keeps slamming back up to max with no way to stop it. I have to stop random emergency calls when it decides to make them, or control unbelievable climate conditions constantly changing while driving. If this isn-??t an emergency issue that has possible grave consequences for drivers, idk what is. It is undoubtedly a safety hazard and the manufacture does not care. It is obviously a major flaw or design issue by the manufacturer and for public safety, there undoubtedly should be a recall on this. It-??s not an issue of just being able to use the radio. What this screed controls, and what the defect is causing is a massive safety issue being ignored by the manufacturer and nhtsa. I-??m sure this has led to fatalities, but how would we know if the people are dead?
- San Angelo, TX, USA
There is a problem with the UConnect system where screen delaminating causes the system to be very erratic and make selections on it's own. It randomly selects any of a number of screens and makes selections within those screens causing major distraction while driving. This affects every selectable component including Radio, Media, Climate, Apps, Controls, Phone and Settings. This also takes my desire to run Max AC and instead gives Max Heat! Backup Camera, and many other issues. This is clearly worthy of investigation given the number of complaints I see on NHTSA for these issue. Please make this a recall.
- Oak Island, NC, USA
The 8.4 inch navigation screen in the center cluster. This issue is available for inspection. The touchscreen is delaminating. As this thin film independently pulls itself away from the surface behind it, the screen behaves as though a person is pressing the buttons. This issue has rendered the navigation screen unusable because as soon as one makes a selection on the screen, another and many other selections are pressed immediately thereafter. Currently, the pressure seems to be focused on the Sirius XM selection and so it just continuously is pressed. However, yesterday while leaving work for the day, the screen selected a person from my contact list and placed a phone call, catching me off guard, as I did not initiate the phone call. There is a function to dial 911 on this Uconnect platform and so it is only a matter of time before my pickup decides to contact 911 without my knowledge or need/desire. An unexpected phone call to a contact or let alone 911 emergency dispatch would serve as a distraction to any driver and may lead to a serious accident. The navigation function of the screen is not usable because as soon as one tries to input an address or select a location, the screen makes its own selection. Attempts to correct this are fruitless. If one needs directions to a location, maybe hospital or emergency room (listed as options on the Uconnect platform), this screen is rendered completely unreliable. Also available on the screen is the ability to adjust the climate control. We did experience this on a road trip recently and the screen kept changing our climate selections. Changes made, quite rapidly, between the upper vents, the lower vents, and defrost all while changing the temperature and speed of the air delivered. Imagine driving in 100+ heat and you are unable to maintain a cool interior cab, especially if young children are on board. This Uconnect navigation screen was a selling point but is now a potential dangerous liability.
- Corpus Christi, TX, USA
My touchscreen has been delaminating over the past year or so and has now begun making random selections when driving. This is extremely distracting as it will often make phone calls on its own. I have not been able to confirm if there is a recall on this particular issue but it appears to be a widespread issue. Any assistance would be greatly appreciated. Thank you, [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
- North Little Rock, AR, USA
Touch screen that displays the rearview reverse camera overheats and is separating the digitizer from the glass causing the display to go off. Went to the dealership in Columbia IL. And they confirmed the issue, but would not fix the problem under warranty and charged a diagnostic fee for doing nothing more than agreeing that the touchscreen is overheating and the display is separating.
- Roxana, IL, USA
The UCONNECT 8.4 screen has delaminated and phantom touches constantly. I the phantom touches have caused several distractions to include turning on the rear view camera, adjusting the climate control settings, and calling people if a phone is connected. I have had almost two accidents caused by the distractions that this issue has caused while driving and been pulled over for using a cell phone to stop a call that screen made. The dealership has seen the vehicle and told me it is a common occurrence for this model of UCONNECT. I have called UCONNECT and Ram to see if they would replace the screen and have refused to do so.
- Phenix City , AL, USA
The antilock brake system and the electronic brake system light came on when I started my truck. I-??m not the first to have issues like this ram needs to issue a recall to fix these safety related problems!!
- Orange Park , FL, USA
Please help this is an ongoing safety issue that causes my phantom touching on my stereo screen. The screen is not just radio but air, cameras and many other electrical settings. The heat will come on going down the highway when there is no air turned on. The backup camera will pop up on the screen causing a pretty uncomfortable feeling when going down the road at 70mph. Along with apps opening up, random phone calls through the Uconnect system causing me to try and switch the system off. This is a problem that is visible all across the internet while dealers and others are taking advantage charging money for the fix. Last June I started noticing a bubble in the left portion of my screen. I took the truck into the dealership I bought it from and my warranty had gone out so they would not help. Ive tried contact dodge and they keep running me around passing me to different departments. The issue is now to where I can-??t do anything with the radio and it constantly phantom pushing of buttons. I have researched the issue and this is common problem all across Chrysler and dodge vehicles around 2018.
- Ardmore, OK, USA
The radio which is a 8.4 uconnect screen had started to delaminate cause the screen to randomly select items and constantly switch back and forth from one screen media to hvac controls and apps, it automatically turn my heated and cooled seats on and off and again and had even turned my auto dimmer for my rear view mirror off, and when I tried to turn it back on it would select the auto dimmer like I was touching the screen when I was not. This mind you while I was trying to drive at night making a huge distraction. It constantly hits items on the screen which brings up dialog which requires me to look down away from the road.
- Corbin, KY, USA
The Touch Screen 8.4 Uconnect Screen is Delaminating and has Phantom Touches with Render the Screen useless and it takes away from the ability to use the screen and the SOS or Assist feature it has incase of any emergencies.
- New Port Richey, FL, USA
As I'm driving my truck there is a error message that keeps popping on on the vehicle information system. I can shut the information system off and I can't get rid of the error message. this is distracting me while I'm driving.
- Shrewsbury, MA, USA
Instrument panel controlling radio, HVAC, back up camera, hands free devices, etc is faulty. It turns on/off by itself, glitches to many operations several times a second. Can not be turned off. Extremely distracting. The panel also gets very hot - worried about fire hazard.
- St Marks, FL, USA
While driving on at 75 mph with the cruise control on I went to reset the MPG and the screen was blank. Started pressing the left/right arrows and the entire cluster restarts (power cycles). I was able to repeat it several more times and capture it on film, link below. https://www.youtube.com/watch?v=saQ_5ezRV-0
- Clarkston, MI, USA
What component or system failed or malfunctioned, and is it available for inspection upon request" BLUE SCREEN ON BACKUP CAMERA OR SEVERELY DISTORTED PICTURE How was your safety or the safety of others put at risk? INCREASED BLIND SPOTS AND MORE DIFFICULT TO JUDGE DISTANCE. Has the problem been reproduced or confirmed by a dealer or independent service center? NO. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? NO. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear" NO. WITHIN THE LAST 6 MONTHS. MORE FREQUENT WHEN IT RAINS.
- Joliet, IL, USA
- What component or system failed or malfunctioned, and is it available for inspection upon request? - The entire touch screen feature has failed in the vehicle. This has affected the navigation, radio, back-up camera, climate, etc. control in the vehicle. The system also unpredictably crashes completely, mid transit. It is available for inspection upon request. Also, the switches governing the operation of the front row windows has sporadically failed at times (unrelated to the center console, but a clear electrical issue). - How was your safety or the safety of others put at risk" The entire system affecting the items listed above crashes mid transit. If I were backing up, my visibility would be lost completely. If there was an emergency vehicle, I may not hear instructions from that vehicle as I would not be able to turn down the volume to my radio. If I were using the navigational features of the car, when it crashes, it may cause injury to myself, my passengers or others. When window functionality is lost, elements are able to enter the cab which may affect driver performance. - Has the problem been reproduced or confirmed by a dealer or independent service center? Service appointment to address these issues scheduled for Jan. 7, 2022. - Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Service appointment to address these issues scheduled for Jan. 7, 2022. - Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear" No.
- Escondido, CA, USA
- Dallas , TX, USA