The contact owns a 2018 Ram 1500. The contact stated that the U-Connect Command Center, touchscreen navigation, and settings were inoperable. The contact stated that the stereo face plate was delaminated. The contact stated that the screen experienced random phantom touches. The stereo was randomly tuning up loudly and failed to turn off. The vehicle was undrivable. The driver had to restart the vehicle. There were no warning lights illuminated. The vehicle was taken to the local dealer and diagnosed and determined that the screen needed to be replaced. The vehicle was not repaired but informed the contact about disconnecting a fuse. The manufacturer was contacted and provided the contact with a case number, but no additional assistance was provided. The approximate failure mileage was 56,000. The VIN was not available.

- Olympia, WA, USA

The touch screen goes on and off all by itself changing the stations on its own to changing the heat in the car.

- South Setauket, NY, USA

The radio/camera screen is delaminating causing a bubble on the top of the screen. The bubble is causing the touch screen to randomly activate to different systems without being touched. If the rear view camara is activated when backing up it turns off and on causing a dangerous situation. The screen also constantly switches to different systems while operating the vehicle causing a major distraction.

- Center Moriches, NY, USA

Hello. We have a RAM 1500 serial # 1C6RR7MT1JS204636, the UConnect radio screen is doing some delamination about 1/3 of the screen from top. At 1st no big deal but since about 2 weeks it changes radio station by itself and for the past 3 days it keeps calling people non stop, I almost rear ended someone today trying to stop the calls. I know my truck is not under warranty anymore but I feel there's a big safety issue for me and my wife right now. This radio is a tool for us ( GPS is the most important feature on it ). We got very scared my wife and I today. Don't know if I'm the only one having this problem but we'll really appreciate if FCA can take care of us.

- Cocoa, FL, USA

The dash command center for the vehicle failed and has become delaminated and cannot be programmed for any functions such as hands free, defrosting, heating, clock, navigation, voice command or any other related necessary safety features. The windshield sweats and frosts over on the inside at temperatures below freezing with no way to defrost without command controls. The vehicle was taken to the dealership and the problem documented but nothing was offered other than replace command center at owners expense. There were no warnings of anything going wrong.

- Salisbury, NC, USA

Have read other complaints of similar problems. The problem started with our 2018 Dodge Ram 1500 several weeks ago with the navigation system changing screens to points of interest, then yesterday everything messed up. Upon starting the truck the touch screen seems to work fine for about five minutes, then it starts jumping around from one screen to another. It randomly tries to route a destination, the radio changes stations, tries to call phone numbers, and the climate controls jump all over the place. No heat, no air, and most alarming is that the defroster does not work. The problem persists while sitting still and driving. There may be other problems, but the touch screen does not respond. All this is very distracting and dangerous.

- Allons, TN, USA

When I start and operate the vehicle, the radio display prompts me with a question, "Do you want to adjust the clock? YES NO". Then it disappears. Then it reappears. I cannot select an option, and I cannot reset the radio to solve the problem (instructions from RAM). It is a serious driving distraction - It happens whether the vehicle is parked or moving. When I press the button to turn off the display to escape the distraction nothing happens. When I research this issue online I see how common the problem is. RAM directs owners to replace the entire radio at a cost of thousands of dollars but the radios are back-ordered due to the number of radios affected.

- La Pointe, WI, USA

The (touch screen display) keeps asking me to change the clock settings while driving causing me to lose my navigation screen and I need to constantly (reach over to push the no button over and over). Dodge is aware of this problem. This is a safety issue since I rely on the navigation system, and it keeps interrupting me while driving. If I ignore the message, I have nothing else available to control many functions of the screen and navigation system.

- Oconomowoc, WI, USA

The UConnect is malfunctioning, and my vehicle is available for inspect upon request. However I have many videos of the issue. It is exhibiting a -??phantom touch-?? where it will click on buttons and change settings. My life was in danger when it would turn my windshield defrost on and off/change the temperature causing the windshield to fog up. It completely binds me while driving and I have to attempt to pull over and manually wipe the windshield. It is also constantly pressing the SOS button and calling 911, and I have to explain to the dispatcher that it is not an emergency/my truck is calling them (it-??s a federal crime to call 911 repeatedly without an emergency). It has been confirmed by public forums and by another known customer. I am having it confirmed by the dealership today. The item has been inspected by those in the vehicle and getting inspected by the dealer. There is no lights or error code associated with the issue.

- Columbus , TX, USA

U-Connect, navigation, back up camera, screen, ac/heat controls, phone, radio, wipers, seat vents/heat all effected....navigation will not stop navigating when canceling route, back up camera stayed on over 3 hrs while I was driving which lit up everything behind me, phone when connected calls random numbers when I'm not even trying to make calls, radio jumps from station to station with out being touched. Wipers periodically come on by themselves when not raining and not turned to come on, a constant cluck when radio is jumping from station to station. Seat controls just decide when the want to heat/cool seats on their own. This should be a safety recall as trying to keep the phone from dialing 911 and other numbers you must take your eyes off the road, the back up camera remaining on consistently is dangerous as well. Dealer says about 1500 to change it out.. Recall this system please!!

- Thomaston, GA, USA

Touch Screen on radio has peeled up and is bouncing all around from navigation, heat/air, radio and will not power off. Cannot use any function properly or connect the USB functionality. The dealership informed me it was a problem with all 2018 models and we would have to replace the entire screen. This is our opinion should be a recall on the model.

- Sadler, TX, USA

The Uconnect 8.4" has a delamination problem that causes the screen to act like it's being touched. This causes distractions because the seats vent/heat turn on/off. The radio station changes frequently. It makes calls from your phone using Bluetooth and the only way to stop it is by using your phone which causes distractions. This is a known problem based on Google searches and Ram/Chrysler should fix this issue before ppl are injured/killed while driving. The u connect screen controls, climate, hazard lights, phone, and other apps which is a huge problem and safety issue.

- Murrieta, CA, USA

The in-dash audio system is shorting out. GPS will not work; U-Connect cannot make or receive calls (safety issue); U-Connect will make random phone calls over and over again, causing the driver to try and stop the calls while driving (safety issue); radio changes constantly between radio, Sirius, Aux and Phone (you cannot turn it off). It also affects the a/c and heat. I cannot believe this issue has not been recalled. I understand it is a real problem in the Ram trucks. Dodge needs to take care of this immediately! I do not drive the truck much because it is dangerous.

- Pleasanton, TX, USA

I have Ram 1500 year 2018, my Uconnect screen is delaminated and having issue with touch and it is working by itself selecting options and also turning on heat and increasing by itself and also when the screen is working by itself the back camera doesn-??t turn on and I see online many people are having the same issue and also I contacted the dealer and they said it cost around 1500

- Dallas , TX, USA

Driving down the interstate in the rain and the infotainment center starts randomly turning on and off the climate, turning off and on the heat/cool seats, turning on the backup camera, changing the stations, and just randomly changing settings. Truck is beeping alerts and very dangerous in the rain. It cannot be interrupted, this continued the whole 2 hour drive.

- Lexington, NC, USA

I am having problems with my 2018 Ram 1500 Uconnect system. With no input from me it asks if I want to reset the time and also gives me a message of function is not available while driving. When the Uconnect is doing this, all other functions (climate, navigation, radio, etc) are not available. Doing some research, I found this is a very common problem with Uconnect due the screen delaminating, yet Dodge is doing nothing to fix the problem except charging owners for testing and replacing. Doing some further research, I found where Dodge has issued a service bulletin (S2108000130) addressing the delamination issue but does not give a clear direction to the dealerships to fix the problem. Why this was going on, the dealership I purchased the vehicle contacted me. When I explained the problems I was having, there response was to trade the vehicle in. Instead of helping fix the problem, they wanted me to buy another vehicle. After locating the service bulletin, I took my vehicle to another dealer. They refused to even look at the vehicle and wanted to run a system test on it. I explained that you could actually see the delamination and a test would not be needed due to this. They also refused to look at the service bulletin I had located. Since this is a known issue with the Uconnect, a service bulletin being issued and class action lawsuits being filed on this matter in other states, I want my Uconnect replaced at no charge. My vehicle has under 49,000 miles on it at this time and I should not be having this problem.

- Chagrin Falls, OH, USA

I am having an issue with the radio screen on the vehicle is delaminating. This isn't repair able buy putting a new screen or screen protector on. the only thing is to replace the radio. the radio has the reverse camera connected to it and the radio controls the heating and AC. the radio also controls or changes settings in regards to electric brakes for trailers as well as lighting and etc. This is a major safety concern as when the delamination gets to the point of full delamination it tends to short the radio out. Shorting the radio out can cause the AC and heating which in the current weather climates becomes dangerous to be in. (heat stroke, frost bite, etc). the reverse camera also would be disabled which can be a potential danger to anything in rear of vehicle that isn't seen in the mirrors. Also a device shorting out also can cause fire. FCA is aware of the issue and is only replacing vehicles under the original 36,000 warranty. for everyone else it is Over $1,800 closer to $2,500 to have issue fixed that should be a recall issue.

- Birmingham, AL, USA

The lights on the dash went out while sitting still. All of them flashed on then off again, a warning light about the transmission came on and then off again. The motor surged and would not stop, the brakes would not work, the shifter would not work. The vehicle surged into oncoming traffic.

- Dudley, NC, USA

The touch screen on my Dodge Ram has failed. A quick google search shows this is a widespread problem among all Chrysler vehicles. This is a safety issue as most of the controls for the vehicle are accessed through this screen. Further, it causes my radio to consistently change stations, turns the volume on my raid to max randomly while driving with scares me every time it transpires. I can not access any emergency services. The vehicle randomly shuts off even though it-??s new. The screen randomly turns off while using it. It gets stuck on backup camera while driving or shuts the backup camera off during use. It changes the climate control consistently while driving. Turning on the heater to max when it-??s 109 outside or flipping on the ac when it-??s freezing. I can-??t use the manual controls because the touch screen overrides them. I am constantly having to push buttons on this screen while driving to turn the volume down, but it keeps slamming back up to max with no way to stop it. I have to stop random emergency calls when it decides to make them, or control unbelievable climate conditions constantly changing while driving. If this isn-??t an emergency issue that has possible grave consequences for drivers, idk what is. It is undoubtedly a safety hazard and the manufacture does not care. It is obviously a major flaw or design issue by the manufacturer and for public safety, there undoubtedly should be a recall on this. It-??s not an issue of just being able to use the radio. What this screed controls, and what the defect is causing is a massive safety issue being ignored by the manufacturer and nhtsa. I-??m sure this has led to fatalities, but how would we know if the people are dead?

- San Angelo, TX, USA

There is a problem with the UConnect system where screen delaminating causes the system to be very erratic and make selections on it's own. It randomly selects any of a number of screens and makes selections within those screens causing major distraction while driving. This affects every selectable component including Radio, Media, Climate, Apps, Controls, Phone and Settings. This also takes my desire to run Max AC and instead gives Max Heat! Backup Camera, and many other issues. This is clearly worthy of investigation given the number of complaints I see on NHTSA for these issue. Please make this a recall.

- Oak Island, NC, USA