The center screen of the instrument cluster blacked out and only comes on once every few weeks. The truck is available for inspection anytime. It is unsafe for my family to drive the vehicle without the instrument cluster. We are unable to see any warning lights, unable to see current mileage, and unable to rely on cruise control/ auto braking. Without warning indicators we will be unaware of faulty components and could put other drivers and or pedestrians in harm. I was unable to tag vehicle in KS on my first attempt because I could not prove mileage on vehicle. Dealer has seen and confirmed issue. Vehicle has not been inspected by manufacturer, police, or insurance representatives but I am willing to have it inspected anytime. There were no warnings or symptoms prior to the instrument cluster failure. The instrument cluster went blank in October 2021 and comes on once or twice per month randomly.

- Caney, KS, USA

Instrument Cluster intermittently goes blank (Odometer, Engine Info, etc). Observing, the Screen blinks on/off without any information displayed. Occaionally the Instrument Cluster will work after the vehicle has sat for awhile (24hrs). But as soon as you turn off the ignition, and then turn it back on (stop at a gas station), the problem returns. After about 6 months of this pattern of going blank, and occasionally working again, NOW the Instrument Cluster just blinks on/off!

- Cheyenne, WY, USA

I was driving my truck home and while approaching a stop sign I proceed to apply the brakes, my vehicle drop out of drive, the D on my shift knob began flashing and a message was displayed on the panel that stated " select the P (park) and then desired gear". I looked online to see if I was the only person having this issue and it turns out that this issue is all over the forums. I considered this to be potentially dangerous issue since this could also happen in traffic. I contacted the dealership and they stated that there was no recall notice for such an issue. They stated that they were backed up with service issues and could not look at my truck for weeks. I think RAM (FCA) should look into this issue asap.

- Hauppauge, NY, USA

The navigation system has the car traveling in the wrong direction. The compass does not work and the navigation says the car is 100s of miles away from its actual location. It-??s has been fixed once by the dealer and broke again. This will be my second radio. A compass not working or telling a driver to turn into a ditch could cause harm.

- Lino Lakes, MN, USA

Not sure if these are both related, went to get in car and was locked out, towed to dealership where they replaced the BCN, went to pick up and vehicle was dead, had to have it towed back into the garage at the dealership where they replaced the battery almost $1,000. Still did not fix the issue and they said it could be the instrument cluster. The problem started on a trip when we smelled smoke, the instrument cluster kept going in and out until it finally quit which did not allow me to see any vital information, the RAM emblem continues to blink gray and black which causes me to take my eyes off the road. This is a safety hazard, I can't read anything and do not know the gas remaining, the mileage on the truck, and a lot of other data. I have been told not only did I waste the money fixing something that was not wrong that now there is a tech service bulletin on this issue and noone has reached out to the RAM owners because only one person has reported it. I would not have known to report the issue had I not read on the internet. This is a concerning issue, the smoke smell scared me and I had to park my truck, it continued spontaneously throughout the trip until it finally stopped. I didn't realize how much information you can lose with an instrument panel. How many miles to get the oil changed, etc.

- Cocoa, FL, USA

1) The Fuel Pump broke on our 2019 Ram Big Horn. It only has around 40,000 miles on it. We had it towed to the dealership. They are going to replace the fuel pump mid to end of February due to part shortage. My wife was on the entry roadway to I95 when without warning the truck puttered and died on the entrance ramp. There was no warning lights, messages etc. Luckily she puttered to the side out of the way of speeding cars getting on I95. According to the dealership they have no idea how the fuel pump died. The dealership is the only party that inspected the vehicle. 2) The second problem we are having with the Ram, is the dashboard lights flicker on off for no particular reason. It just happens when it feels like it. We brought it to the dealership and of course it didn-??t happen to them so they have no idea why the dashboard lights are going on and off. The rear defroster isn-??t working. The battery died as well. We feel there is some type of electrical problem with the truck. We do not believe a vehicle with only 40,000 miles would have the fuel pump die. I know other Ram trims (2500, 3500 etc)have had recalls due to fuel pumps dying and dashboard lights going on and off for no reason. I think this is a problem that needs attention! My wife could have been killed on the ramp to I95

- Ponte Vedra , FL, USA

Power steering intermittently failing, then completely failed and is very hard to turn.

- Tiki Island , TX, USA

Instrument cluster comes on and off whenever it wants, leaves me in the dark without it while driving. Dealer states there-??s nothing they can do except replace screen. This started after I had my truck serviced at a dealership and the dealer stated it was like this when they got it. Everything worked great until I had it serviced. Now it-??s just dangerous to not have a dash that works.

- Irons, MI, USA

Instrument cluster screen is blank this screen displays basically everything you can think of. When it's blank you're driving blind. It has not been inspected because it is blank. Have filed several complaints with fca. No warning messages------it just simply quit working.

- Yukon, OK, USA

The key fobs would not work to unlock or start the vehicle. After two weeks with the Woodland, CA Hoblit dealership, it was determined that two cracks in the rear windshield led to electrical damage under the backseat where the key fobs connect to an electrical sensor. This caused the truck to be non-operational and requiring it to be towed. According to the dealership, they have now seen three recent cases of the same cracks in the rear windshield. When it rains heavy, more of these trucks will no longer become operational. If this went out while driving, the vehicle would not be able to operate, causing an unsafe situation for all drivers on the road. There was no warning. It rained and the cracks were not noticed as they blend into the design of the rear windshield.

- Jackson, CA, USA

I cannot properly refuel my tank. It takes me 25 minutes to fill 5 gallons of gas. The pump keeps shutting off like it thinks my car is full. All gas station pump are doing the same thing. Also my Navi goes off course. Sirius XM says my location is one place according to their system but I am 200 miles away. They say it shows it is working on their end but there is clearly an electrical or navigation glitch with my car.

- Coarsegold, CA, USA

At low speed usually coming to a stop truck shifts to natural dash indicates to "shift to park" once shifting to park and back to drive truck moves normally. The truck has had this happened numerous times. I reached out to ram care and they advised me to have it scanned at a service dealer. I had the vehicle scanned and no issues were reported. Since then the truck had switched gears at low speed to natural and shift to park. This is dangerous and safety is one of the feature of this vehicle and this can cause many issues to safety to myself or other drivers.

- Fairfield, CA, USA

The contact owns a 2019 Ram 1500. The contact stated that the instrument cluster intermittently failed to properly illuminate. The vehicle was taken to the local dealer as well as McLarty Daniel Chrysler Dodge Jeep RAM FIAT (3709 S Thompson St, Springdale, AR 72764) and Lewis Chrysler Dodge Jeep Ram (3311 N College Ave, Fayetteville, AR 72703) on separate occasions. However, all three dealers could not duplicate the failure. Additionally, the vehicle was taken to an independent mechanic and the mechanic related the failure to NHTSA Campaign Number: 19V556000 (Electrical System). The vehicle was not repaired. The manufacturer was made aware of the failure and informed the contact that since the dealers could not duplicate the failure, they were unable to assist. The failure mileage was approximately 7,200.

- Siloam Springs, AR, USA

FCA -??Uconnect -?? infotainment screen de-laminating, causing inputs to change (volume changes, interior climate changes, rear view camera activation) without user interaction or overall screen failure (inputs not recognized, screen shutoff) causing safety risks due to distraction or inability to use the device for intended function.

- Lynnfield , MA, USA

I have had radio issues since Mid 2020 on my 2019 Ram 1500 Laramie Longhorn. I have gone to the dealer and they have updated the software. It was good for a short, SHORT, time and then the issue continued. At the end of November of 2020, my battery went bad for a second time. I took it in to the dealer because the radio was not working again and this time they ordered a new radio. The maps system would show my 250 miles to the East Southeast. I live in Wichita, KS and it would have me in a field outside of Tulsa, OK. The radio would display also the same message that -??dive not supported-??. I finally got a replacement radio and the maps worked but the display immediately went back to -??device not supported.-?? I went back into the dealership and they contacted Mopar once again and the service person told me that an update was coming in the spring of 2021. I have contacted the dealership and -??US Customer Care | uscustomercare@fcagroup.com" by the installed help system multiple times and I have received one replay but was told at each phone contact that someone would be contacting me to followup. No one has ever returned a call for a follow-up. I would like my radio back and to be able to use it like it was purchased to function. It is a distraction to use since it also controls the air conditioning and the heat functions as well as hands-free for my phone. Please look into this matter and PLEASE keep me updated on it. It is a hazard and needs to be repaired properly

- Wichita, KS, USA

The instrument cluster has stopped working. I am no longer able to view things such as speed, tire pressure, oil life, warning lights and signals and more. This was functioning properly when I bought the truck but recently has gone blank for days and then came back on. It went out again about 5 days ago and has been out since. I have researched he'd online and in message boards and have seen many other cases of this happening with other Ram trucks.

- Jacksonville, FL, USA

The instrument cluster screen in the driver dashboard has gone completely blank. You cannot see the mileage on the truck or any of the information about the truck. I went to dealer who quoted $1300 to replace the screen. I was on the highway going 65mph when the screen went completely blank and I had no control over the cruise control. Luckily I was able to get the truck to stop. My concern is that when these screens go dead and you are using something like cruise control, you no longer can see anything happening in the vehicle when the screen goes dead. Ram has refused to fix the problem for me. This all started after I did an over the air update and it bricked my dashboard screen afterward.

- Bridgeville, PA, USA

The headlights will flicker. Coming off a stop the parking break would flash as a failure and not available. Goes on and off along with a few lights on the dash.

- Chicago, IL, USA

I had the vehicle in park. When i shifter the knob to drive everything completely shut off. The screen said to press the petal and start the vehicle. It wouldn't do anything. After a bit i was able to press the ignition button a few times to cycle and start the vehicle.

- Chicago, IL, USA

I purchased my truck new in Nov 2019. Since then I have had four different occasions where my truck has stalled while driving at low speed or while shifting from drive to reverse. Two of the occasions I was pulling away from a stop and the truck stalled and I was stuck in the middle of the intersection until I put the truck in park and restarted. Luckily there was no cross traffic so there was no danger in this situation but it could have been much worse. The last occasion happened a couple weeks ago when I was moving my truck in my driveway. I shifted to drive and pulled forward then put my truck in reverse. As I put my truck in reverse it immediately stalled. I put it in park and was able to immediately restart it. However, it did have a check engine light on. The next morning I was going to take the truck to the dealer to have the light checked but it had cleared itself and there are no codes stored so the dealer can't do anything.

- Germantown, TN, USA