10.0
really awful- Crashes / Fires:
- 6 / 1
- Injuries / Deaths:
- 3 / 0
- Average Mileage:
- 7,549 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
The RFH module is defective for the year and has already been replaced by a new model. When the module goes bad it can leave you stranded because it runs the security section of the computer. The computer will not recognize the key fobs, and the car can shut off and not restart leaving you stranded. Mechanic also informed me that it could also cause issues during driving not just when you stopped. The main warning lamp is the check engine light will illuminate and will throw a code for ECU not initializing.
- Charleston, WV, USA
On [XXX}, the alternator went out on me 4 hours north of my home. I had it towed 30 miles to Canon Ram in Greenwood, MS. The check engine light came on about 20 miles before the issue escalated to the point where I had to pull over in a rest area and then completely died. The GPU alternator was not in stock and is reportedly on backorder; however, a recall was issued for the same item in previous model year Ram trucks. It's been 4 weeks with no date in sight for this being fixed. The order number is [XXX] for part 68623194AC made on [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
- Gautier, MS, USA
I bought a new battery from the Chrysler dealership in February of 2023 that started going bad in May of 2025. It is under warranty until February 2026. On May 28th 2025, I was attending a canine seminar out of town. At the end of the day, I went to start the truck & the battery was dead. I was able to get a jump start & immediately took it to a local retailer to have the starter, alternator & battery checked.The battery had Indications of going bad, the alternator & starter passed the tests. I purchased a mobile jump starter to make sure I wouldn't be left stranded somewhere. When I returned home, I scheduled an appointment at the dealership to have them replace it. The dealership kept it overnight & said their diagnostic machines did not give the code that allowed them to replace the battery under warranty. I was getting ready drive to Indiana from Florida & wanted to make sure it would be safe.I then drove to Texas after that, then back home, about 1200 miles each leg. When I went to leave to Maine a couple weeks later, the truck would not start. I was able to use a jump starter to get it going. When I got to Maine, I scheduled an appointment at the local dealership to have them check it. They ran the same tests & said they could not get the code to replace the battery under warranty. It became increasingly difficult to start the truck & even got to the point where I couldn't use a mobile jump starter to start it. When I returned from Maine, I made an appointment with a reliable mechanic who said the battery was swollen & leaking acid. He said it was ready to explode, potentially catching the engine compartment on fire. At that point I contacted the dealer again, and they said that yes, with acid leaking & the battery swollen, they could replace the battery under warranty. It should never have gotten to the point where the battery had to be leaking acid to get it changed out under warranty, the testing the dealerships do does not properly identify bad batteries. INFORMATION REDACTED PURSUANT TO THE FREEDOM
- New Smyrna Beach, FL, USA
A cracked backlite frame resulting in an interior water leak (crack is visible from the outside). Water leaks from the top of the backlite. There is a recall under Warranty Bulletins: U.S. D-23-17 (TSB: 23-098-23) for the same make, year, and model as this vehicle, but it is not listed as a specific recall for this VIN. In addition to the risk of mold in the vehicle, electronics located below the leak, such as the RF Module beneath the rear seat, could also be damaged. This could lead to the inability to remotely start the vehicle, or even start it at all, due to the module being used to recognize the key fob before the vehicle starts. This could strand an individual and represent a safety concern in this aspect. The problem is well known on other vehicles; see the previous reference for Warranty Bulletins: U.S. D-23-17 (TSB: 23-098-23). However, it is not listed for this VIN. The dealer and auto body shops have inspected the problem, and they can confirm that this matches the problem listed in the TSB. No warnings or messages, as this is a common manufacturing defect for this vehicle's make, model, and year. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
- North Logan, UT, USA
While driving the truck completely lost all power and crashed into a side wall. Dealership stated it was an electrical issue related to steering brake rack.
- Harvey, LA, USA
Issue started with a "service shifter" warning at just shy of 3,000 miles, in January of 2019, and upon speaking to the dealership, they advised to shut off the truck and restart which cleared the "service shifter" warning. They said it was a glitch and that should remedy the issue. This issue became more frequent later (after manufacturers warranty ran out) It started leaving me stranded, sometimes for hours around 45,000 miles. Later, I suffered a multisystem failure and warnings that the truck was not in park, the shifter would not turn, truck would not start, and multiple other warnings. We were able to replace the battery which we thought had fixed the issue, but two weeks later it has done it again, and this time the battery disconnection for a period of days has not fixed the issue. I still owe two years on this truck and it has been a lemon. I have taken it to two dealerships, neither can fix my issue. I have done countless hours of research to address the issue. I am paying payments and do not have anything to drive. I need help with this issue. I have maintained the vehicle and have only put close to 60,000 miles on the truck. There is no logical reason I should be dealing with this many major issues that even the dealership can not seem to remedy. With such low miles and at only 7 years old, these issues should not be considered "routine maintenance" at the point in the truck's life. I believe this issue needs to be investigated, as I know many RAM owners who are facing the same issues that I am having, with no answers as of yet. I have been watching for recalls or statements from RAM, but nothing yet. Thank you for your time and careful considerations. I look forward to seeing a solution to my issues. Until then, I'll be stranded in Virginia, paying for transportation that can't be fixed.
- Marion, VA, USA
See attached document for complaint.
- Irma, WI, USA
The eTorq generator stopped working and the engine shutdown on the highway. I had to get a tow to the shop as the vehicle is not usable and the engine will not start. Furthermore, this part is unavailable with no-ETA as it is on nationwide backorder. I have been waiting for over a month I was told over 13000 of these are on backorder for customers around the country. I have also read many posts of others waiting months for the part. There is obviously a systemic problem with the part and an issue with replacements. It does appear the original part was superseded by a different version. Please help!
- Chesterfield, VA, USA
Mgu failed and has been on backorder for months
- Erie, PA, USA
LCD screen in instrument cluster does not power on, stays black, and does not show relevant driving, safety, or error messages.
- Greenville , SC, USA
On August 20, 2025, my 2019 Ram 1500 Laramie was taken to the dealership for diagnosis after showing the warning -??Electronic Stability Control system needs service, -?? along with a flashing check engine light. The dealer pulled diagnostic codes and documented U0403-00 (-??Invalid Data Received from Anti-Lock Brake System (ABS) Control Module A-??) as well as other communication errors. This is the same defect covered under Stellantis-?? recall for ABS module failures that disable stability control in 2019 Ram trucks. However, my VIN is not included in the recall. A few years ago, the truck experienced the same warning, but the problem cleared on its own. Now it has returned and is documented with codes in the dealer system. The dealership acknowledged other recalls were already completed on my VIN, but refuses to perform this safety recall since my VIN is not listed. ABS and ESC failures are not the result of consumer behavior. This is a faulty system created at the time of vehicle manufacturing. There has been no accident or outside damage, and nothing the owner could have done to avoid this issue. The defect lies with the vehicle-??s design and creates a serious safety risk for the driver and others on the road. I believe my VIN was excluded from the recall in error and request that NHTSA investigate and expand the coverage.
- Jacksonville, FL, USA
MGU (alternator) has went out on my truck and multiple dealerships have stated they can-??t fix it due to parts not available. Molar can-??t get the part and now I-??m stuck with no vehicle. The dealership told me they have multiple people waiting for the same part and that the MGU is faulty and fails on these trucks. My wife was taking my kids to school and they were stranded on the side of the road because my truck give a battery low warning and then died. It should be illegal for ram to continue to sell these vehicles and refuse to fix them. I can-??t even buy a used part to fix it because the dealership won-??t program and install a used part.
- Cherokee Village, AR, USA
The MGU (motor generator Unit) is failing. Appears to be a known issue with Chrysler. Problem is that this part is not available. Was told that there are over 3,000 backordered parts with no eta. The dealer said that they had several on backorder from May. This is a 2019 product and there is no reason that this part should not be available.
- Summerville, GA, USA
After coming to a rolling stop and making a right, I would attempt to accelerate. The vehicle would then throw itself out of gear and I could not accelerate. A message would appear on the dash "Shift to P then Desired Gear." The problem would not be fixed until the vehicle was put in park, then back into drive. I took the vehicle to RAM and they could not replicate the issue, but it would happen to me regularly (1-2 times a month at random). I told this to RAM Dealership and RAM Cares, but nobody seemed bothered that it could get people killed. The problem did not seem to get fixed until I took apart the throttle body and cleaned it out by hand. Since then, I had not had an issue.
- Santa Ana, CA, USA
The contact owns a 2019 Ram 1500. The contact stated that while driving at an undisclosed speed, several unknown warning lights illuminated on the instrument panel. The contact pulled over to the shoulder of the roadway and turned off the vehicle. While attempting to restart the vehicle, the vehicle failed to immediately restart, and several attempts were needed to start the vehicle. The vehicle then returned to normal functionality, but the failure became a regular occurrence. The vehicle was taken to the dealer, who was unable to determine the cause of the failure. The contact was informed that the failure had been referred to an engineer with the manufacturer. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 45,000.
- Pemberville, OH, USA
Mopar Part # 68623194AB Generator on a national backorder. There is a problem with this part and MOPAR cannot fix the issue - ETA is non existent - Truck has been parked since July 4. Making payments on a truck that is not functioning. The vehicle shut down completely on I-95. Had to have it towed to my home.
- West Palm Beach, FL, USA
At about 77k miles, I started hearing a humming noise from the engine when I would accelerate and then decelerate. Upon inspection and confirmation from Ram dealership, the Engine Generator Kit (alternator) appeared to have a bad bearing and needed to be replaced. I initially agreed to the replacement until I was told that the part needed is on backorder and that there were roughly 4k orders placed ahead of mine nationally. This means I have no way of fixing this issue using an original MOPAR part. I was told I can agree to pay for the item to get the order placed and then wait until it comes in with no timeframe given other than it could be weeks or months. I am now having to drive around in a vehicle that could potentially breakdown at any time and thus leaving me with no vehicle. I do not have any warning lights on the dash but it seems like I am driving a ticking timebomb.
- Melbourne, FL, USA
The alternator part has been out of stock since the beginning of 2025 my trucks alternator went out in March and have not been able to find the part available for purchase, it has been 5 months.
- Balch Springs, TX, USA
The truck lost power steering due to the soldering on the star connecting being messed up. The truck also had 4x4 not available, as well as no brake assist in reverse due to the communication issue. The dealership had to replace the star connector due to soldering issue.
- Newburgh, NY, USA
- Louisville , KY, USA