The contact owns a 2020 Ram 1500. The contact stated while driving at an undisclosed speed, the steering wheel failed to turn in the intended direction. In addition, the -??Service Power Steering-?? warning light was illuminated. The contact stated that the vehicle stalled in the middle of a busy roadway. The contact stated that her small children were occupants of the vehicle during the failure. The contact was able to get the vehicle over to the shoulder of the roadway. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was made aware of the failure and a case was filed. The contact referenced a recall with a similar failure; however, the VIN was not included. The failure mileage was approximately 109,857.

- Cypress, TX, USA

Power steering light continually goes on and off. Took it to dealership and they said they-??ve had many many new models of this Ram come in with the same problem. They quoted me for a gear rack saying it-??s some kind of defect and the whole thing would need replaced (2,000$ +). I-??ve looked through forums and countless drivers have reported the same issue. I-??ve had this truck for just over 100,000 miles, with regular maintenance to every aspect of it. I don-??t feel we should be responsible for a fault of the manufacturer. Please help!

- Fort Smith, AR, USA

The contact owns a 2020 Ram 1500. The contact stated that upon starting the vehicle, the steering wheel started vibrating. The contact attempted to restart the vehicle and after the vehicle started, the -??Power Steering Service-?? message was displayed on the instrument panel. The vehicle was taken to a local dealer where the vehicle was diagnosed, and the contact was informed that the steering assembly was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 62,250.

- North Hollywood, CA, USA

The power steering froze and caused me to lose control. Almost hitting my car port. Thank goodness I wasn-??t on the highway. Up to that point it operated perfectly. According to internet common problem that has caused accidents. Factory will not repair. Truck currently unmovable

- Ross, TX, USA

Loss of stability control, power steering, anti lock brake system, air bags, speed control. Has been at Dodge Dealer multiple times with the exact reoccurring problem.

- Campti, LA, USA

While driving power steering warning lights come on and power steering goes out. The power steering warning lights come on and go off with loss of power steering intermittently but only after unit heats up. Loud noise such as a fan comes on prior to the steering warning lights coming on and power steering going out. Had a mechanic diagnose the issue and he said the power steering rack and pinion needed to be replaced and cost would be around $3800 Very dangerous especially when power steering goes out while turning. New OEM power steering rack & pinion ordered today 5-21-2025

- Grand Bay, AL, USA

So I am driving on the freeway 70mph and I get a message on my dash that says service shifter then every single light on the dash came on and started to make a beeping noise. I pulled over on the side of the freeway and then all the lights dissappear except check engine. I continued to drive to next exit and this time all lights came on again and truck appeared to be shutting off and turning back on while driving, steering wheel got hard to move all while all lights turning on, on dash. I have taken to shop 3 times first time they told me it was battery so I purchased battery and diagnostic fee for 600. Still continued to have issues even after replacing battery. Then they tell me they don't know what's causing this issue and the truck hasn't been fixed. I'll let the truck sit a few days and check engine light is gone and it will drive normal until the issues pops up again. I just don't know what to do about issue and have lost hope nobody seems to know what's causing thr issue. I have videos of this happening multiple times and I show to shops and they are just im awe and can't figure out what is happening. This happened to me yesterday 4/25/25 and while driving the truck started to show all lights on dash and immediately put itself into park while I was driving about 20 mph. Turned the truck off and started it back on again and got the service shifter message and drove home slowly and truck sat in driveway. I've taken in the truck multiple times and nobody seems to know what is causing the issue and I'm tired of spending money things they believe it to be. Any help would be greatly appreciated as we are starting to lose hope on this vehicle and are thinking about letting get repossessed as it's not useful to us if it can't be fixed

- Olivehurst , CA, USA

The alternator generator is making us squeaky noise. I-??m afraid that it-??s gonna seize as I drive and I-??ll lose power of the brakes and the steering checked with the dealer. They don-??t have the part. They don-??t know when they-??re gonna be able to get it the part. I called junkyards call other auto parts stores. No one has got it-?? I also went in the Mopar website and they also don-??t have

- Flemington, NJ, USA

Steering became sluggish, jerky and erratic. Started sounding like the power steering pump was struggling/straining. I put it in the shop and they claim it-??s the eps and rack and pinion gone bad. It is being replaced. How unsafe is this at low or highway speed" How many other complaints are there on this same subject and part" 2019 eps was recalled. How do I find out if I have 2019 parts in my 2020. I know sometimes they are interchangeable. I look forward to hearing from you.

- Romeoville, IL, USA

Truck was responding perfectly fine until we stop to watch a movie at the theater last night. After the movie I turn on the truck and notice my power steering was not working and everything else on my truck works fine.

- Los Fresnos, TX, USA

There is a high whining noise followed by a loss of power steering. There is a recall for the EPs system that stopped in 2019; however, 2020 is still using the same part. The recall should be extended to cover all vehicles manufactured using the part numbers associated with this issue. My truck is only at 50k miles, never off-roaded or abused, and maintained religiously by my personal mechanic. I was driving at 78 mph, and the steering locked up due to this issue. This created a hazardous scenario for me. The wheel released moments later, causing me to overcorrect and almost hit another car traveling on the highway in the adjacent lane. This has happened several times over the past week. I have adjusted my driving style until I can afford this VERY costly repair.

- Hollywood, FL, USA

As I was backing out of my drive way my power steering stopped working and has been hard to turn the wheel. I moved the steering wheel up and down and it started working again, and then the next day it went back to no longer working.

- Athol , MA, USA

while driving from one town to another and back of approximately 160 miles roundtrip the electric steering became inoperable for approximately 3-8 seconds about every 5 miles.

- Abilene, TX, USA

Driving down highway and steering became inoperable or very hard to turn for approximately 2-5 seconds and this occurred about 5 times in the distance of 5 miles

- Abilene, TX, USA

Electronic stabilitac light is on and 4 wheel drive light is on as well. matches the recalls for 2019 and 2021-2024

- Crawfordsville , IN, USA

While driving to restaurant, Power Steering Unavailable - Service required" message came on 3 or 4 times for about 2-5 seconds during trip.

- Abilene, TX, USA

Just driving on the highway doing about 45 miles per hour and the message "power steering unavailable - service required" came on several times for about 2-5 seconds at least 3 times during the short drive. The power steering was definitely inoperative during the times the message was displayed.

- Abilene, TX, USA

Just picked up vehicle Thursday, 26 Sept 2024 about Noon from Dealership after replacement of Rack and Pinion Gear, driving on straight road and "power steering Unavailable - Service required" information came on briefly for about 2 to 5 secs every 5-10 minutes during drive home.

- Abilene, TX, USA

Power steering failure. Dangerous to manage on the road

- Bulverde, TX, USA

Driving on local road in Abilene Tx and got the message -??Power Steering Unavailable Service Required-?? and the electric steering was inop for about 3-5 seconds. The message came on several times during their minute drive.

- Abilene, TX, USA