while driving from one town to another and back of approximately 160 miles roundtrip the electric steering became inoperable for approximately 3-8 seconds about every 5 miles.

- Abilene, TX, USA

Driving down highway and steering became inoperable or very hard to turn for approximately 2-5 seconds and this occurred about 5 times in the distance of 5 miles

- Abilene, TX, USA

Electronic stabilitac light is on and 4 wheel drive light is on as well. matches the recalls for 2019 and 2021-2024

- Crawfordsville , IN, USA

While driving to restaurant, Power Steering Unavailable - Service required" message came on 3 or 4 times for about 2-5 seconds during trip.

- Abilene, TX, USA

Just driving on the highway doing about 45 miles per hour and the message "power steering unavailable - service required" came on several times for about 2-5 seconds at least 3 times during the short drive. The power steering was definitely inoperative during the times the message was displayed.

- Abilene, TX, USA

Just picked up vehicle Thursday, 26 Sept 2024 about Noon from Dealership after replacement of Rack and Pinion Gear, driving on straight road and "power steering Unavailable - Service required" information came on briefly for about 2 to 5 secs every 5-10 minutes during drive home.

- Abilene, TX, USA

Power steering failure. Dangerous to manage on the road

- Bulverde, TX, USA

Driving on local road in Abilene Tx and got the message -??Power Steering Unavailable Service Required-?? and the electric steering was inop for about 3-5 seconds. The message came on several times during their minute drive.

- Abilene, TX, USA

Just got on the local road and -??power steering unavailable service required-?? message displayed twice for about 5 - 10 secs with the corresponding difficulty in turning steering wheel. Snapped a photo of message

- Abilene, TX, USA

On [XXX] while exiting [XXX] at [XXX] and [XXX], The steering wheel on my 2020 RAM 1500 completely locked up. There were no prior warnings-?"no dashboard lights, unusual sounds, or other indications of a problem. It wasn-??t until I had significantly slowed down that I was able to apply enough force to get the vehicle into a nearby shopping center. The dashboard warning light did not appear until my vehicle was almost stopped. The dashboard error messaged indicated there was a "Power Steering Failure." Following this incident, I took the vehicle to the nearest CDJR dealership. The vehicle intake was handled by the Service Advisor advised that it may be the steering rack. The following week, we were advised that the vehicle was ready for pick-up and the service technician diagnosed the issue as an internal fault in the instrument panel switch bank. The switch bank was replaced per service protocols, diagnostic codes were cleared, and the system was thoroughly tested. The technician confirmed that the problem had been resolved. However, on [XXX], after retrieving the vehicle from the dealership, I experienced another alarming failure. While traveling at approximately 65-70 MPH, my steering wheel suddenly locked AGAIN. At that moment, I was surrounded by traffic, including an 18-wheeler next to me. The situation was life-threatening, and I feared for my safety. My thoughts were immediately consumed with concern for my daughter and husband as I fought to maintain control of the vehicle. Fortunately, I was able to bring the vehicle to a stop, but the experience was nothing short of terrifying. A week has passed, and I am still deeply shaken by the event and appears it may be the rack after all. Other owners have reported similar failures with the RAM 1500's power steering system and is not an isolated case. It poses a grave risk, and is not an isolated case. It poses a grave risk, not only to the driver but to all motorists on the road. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 5

- Bulverde, TX, USA

Just pulled out of the garage, put it into drive, and some red words were displayed for about 5 to 15 seconds stating something to the effect that -??your steering is inoperative, take to dealer or something like that,

- Abilene, TX, USA

Vehicle steering locked while driving at highway speed, dealer tested system and replaced a can bus switch. Upon driving home from dealership (after fixing) the steering once again failed. Luckily no one was injured. We did get a warning steering failed only after the steering locked and was immobile. This is the most critical part of a vehicle and should not fail in under 50,000 miles and fail to the point of uncontrollable. This is a horrible design, someone is going to get killed if this does not get addressed and Stellantis recalls these faulty components.

- Bulverde , TX, USA

While driving from Abilene, tx to Houston, tx on [XXX] my vehicle displayed intermittently several warning message. The first message said idle-stop was unavailable and lasted for about 30 minutes. The second message was displayed in red and stated the electric steering was inoperative and lasted for about 10-30 seconds and it was definitely harder to turn the steering wheel. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Abilene, TX, USA

Update to Complaint 11594199 filed on June 13, 2024 While driving the vehicle to the Ram dealership the power steering went out again and stayed out until I arrived at the dealership. I received a call today from the service department advising that the entire power steering rack has to be replaced. There is a fault in the control unit. Estimated repair cost $3,500.

- White Hall, AR, USA

The electronic power steering has stopped working three times in the last couple of weeks. It stops working and will stay out for 15 to 30 seconds or until the truck is shut off and restarted. The vehicle was taken to a local RAM dealer, and they advised that could not find any failure codes in the history. When the power steering cuts out the dashboard displays a warning to service the power steering. The vehicle is extremely had to steer when the power steering cuts out. When I picked up the vehicle at the dealer, they completed an oil change and recall on the tailgate but there was no mention of the main reason I took the vehicle in for service which was the loss of power steering. The service writer stated he did not list that since they did not charge me for the power steering diagnosis. If he listed, it there would be an additional charge on my bill. The loss of power steering is a safety hazard since it makes the vehicle very hard to steer and makes any turns or sudden changes in direction to avoid potential hazards impossible.

- White Hall, AR, USA

The contact owns a 2020 Ram 1500. The contact stated while driving 45 MPH around a curve, the vehicle failed to turn properly. The contact stated that the steering wheel was difficult to turn. The contact was able to veer the vehicle to the shoulder. There were no warning lights illuminated. The local dealer was contacted and informed the contact that the vehicle was not covered under the recall. The vehicle was not diagnosed or repaired. The manufacturer was contacted but provided no assistance. The failure mileage was approximately 66,000.

- Weedsport, NY, USA

Steering Rack and Pinion - Began malfunctioning (noise, and vibration when turning) at less than 10,000 miles. I visited Ram Dealer several times between 10,000 - 34,000 miles and they stated they could not replicate the issue. I drove the vehicle with their technical and they agreed there was an issue. Finally they replaced the Steering System when it had about 34,000 miles. This is a potential safety issue. Drive Selector Switch - I have had 3 selector switches (move from Park to Drive, reverse, etc.) malfunction and require replace (started in side of standard warranty), they appear to be replacing faulty part with same part. Most recent repair in April 2024 only lasted about 150 miles before the device went bad again. This is a potential safety issue. Radio - My 12" radio has been replaced 3 times. At times it impacts the controls of the vehicle features, heating, air-conditioning, etc. Starting at less than 10,000 miles inside normal warranty. Water Leak - I have a rear cabin water leak...mold and mildew in car (39,000 miles). The dealer did an initial inspection and said it had a know issue...back window and/or brake light leaks and requires further evaluation. This is a health issue - due to mold and mildew.

- South Riding, VA, USA

The contact owns a 2020 Ram 1500. The contact stated that while driving at an undisclosed speed, the service power steering soon warning light illuminated and the steering wheel jerked in the opposite direction. The contact almost struck a moose due to the failure of the power steering. The vehicle was driven to the residence. The following day when the vehicle was started, the power steering warning light illuminated again. The vehicle was taken to the independent mechanic and diagnosed with a failed power steering rack. The contact stated that the power steering rack needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 49,000. The VIN was not available. I was involved in an accident The contact stated due to power steering going out he hit a moose and damaged the front end of the vehicle and now the vehicle has $6500+ worth of damages done to the front end of the vehicle.

- Fairbanks, AK, USA

Upon inspection the rack and pinion failed and needs replacing. At the time of the failure i was getting ready to make a left hand turn with traffic to my left and i had to forcibly turn the vehicle almost hitting the vehicle to my left. The vehicle has been inspected by the dealership and independent warranty inspector and determined the rack and pinion failed. There was a steering failure waring that appeared when the loss of power steering occurred.

- Fulshear, TX, USA

Driving at highway speeds, power steering disengages. Drove for about one mile and it reengaged. This repeated itself multiple times and at multiple speeds. Was able to steer but vehicle had no power steering assist. This posed a high risk of accident with injury or death. Have not taken vehicle to the dealer as of yet. Power steering warning indicators displayed during incident.

- De Kalb, TX, USA