10.0
really awful- Crashes / Fires:
- 0 / 0
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 0 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
When attempting to refuel the vehicle with gasoline, the refueling nozzle automatically stops after just 1 or 2 seconds of fueling at the full flow rate. Even at somewhat slower rates, something happens to cause the refueling nozzle to shut off ("click off") the fuel flow. Operating the refueling nozzle at a very slow rate is the only way to get fuel into the vehicle. This takes a very long time. Pulling the nozzle partially out of the filler neck can help increase the flow rate, but then gasoline unexpectedly splashes/spills out of the filler neck and can splash on the person refueling as well as down the side of the vehicle and onto the ground. This situation is a fire hazard and an environmental hazard.
- Greensboro, NC, USA
Big oil leak on 3.0 Eco-Diesel front lower timing chain cover Dealer been trying to repair leak for over 2 years. Keepes leaking more and more. Yesterday driving smoke and oil fumes were coming inside the vehicle. You could smell burning oil. This vehicle is a major fire hazard and unsafe to drive. It's also hazardous to the environment and salmon streams. I see from the internet lots of other owners are having this same problem
- Anacortes, Wa 98221, Usa, WA, USA
I was driving on the highway when my vehicle suddenly lost power and simultaneously the service throttle control and service electronic stability control messages came up as well as the check engine light came on. This also happened last November and the dealer said they fixed the issue (high pressure fuel pump) but it has now happened again. I was concerned for my safety as well as my passengers and others as we did not have adequate power to get up a hill. And the sudden slowing nearly caused an accident.
- Plymouth, MA, USA
We purchased a new 2021 Dodge Ram in November of 2021 from Desert 215 Superstore in Las Vegas, NV. Nine months later the truck stalled while driving. The dealership kept the truck while they repaired the fuel pump. They had our truck for seven months while they attempted to repair it. The dealership couldn't figure out how to repair the underlying cause of the faulty fuel pump--therefore they replaced the powertrain, transmission, and engine. Approximately, one year later on [XXX], 2024, the truck stalled while crossing a busy intersection--my husband had our two young sons in the car which could have resulted in a serious accident but thankfully did not. We received a recall notice again last night about the fuel pump along with two other notices. Therefore it was not repaired correctly the first time. I looked up the vehicle information online and there are several class action lawsuits due to the aforementioned as this imposes a serious safety and hazardous risk to our family along with other drivers that can potentially result in injury or death. The entire vehicle needs to be recalled for a manufacturer defect under the premise of product liability. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
- Las Vegas, NV, USA
I have tried at three dealerships to get this recall repaired over the last two years. Everyone tells me they cannot get the parts including a replacement fuel pump. Each dealer has stated that it needs to be replaced. I drive this vehicle everyday at apparently my own risk. The state of Ohio sent a letter requiring repair of this safety recall. Any assistance in this matter would be greatly appreciated. With an open safety recall I am unable to trade or sell the vehicle.
- Hicksville, OH, USA
My truck has 72k miles for the second time now it shuts down during highway driving with the sign in dashboard electronic throtle control, after first time I took it to dealer and they claimed it was repaired, this is putting my and my family's life in danger. Based on my research it appears a known and ongoing issue with Stelanis/Chrysler.
- Yorktown Heights , NY, USA
Fuel tank valves have failed.
- Littleton, CO, USA
We purchased this Ram Rebel on 03/26/ 2022 from El Cajon Ford. At the time, we checked and there were no recalls associated with it so we went ahead with the purchase. However, in Oct 2022, we were notified of a recall associated with the truck's fuel system. We promptly contacted the dealership who said the recall parts were on back order. Every few months for the next year we called to inquire about the status of the parts concerned for our safety in the vehicle. Each time we called, we were told there was nothing they could do because the parts were back ordered. On November 11, 2023 we were driving home from a friend's house and the truck stalled in the middle of a busy road (Scripps Poway Parkway) jeopardizing our safety and causing emotional distress. We were able to get the truck to the side of the road and wait for a tow truck. The truck was towed to Carl Berger Dodge/Jeep/Ram dealership (which is the one we use for our routine maintenance) where it sat for 9 days before they even looked at it. At the time, it was determined to be caused by the fuel system recall by Ram. After weeks of conflicting information, we finally were able to contact Ram Customer care and get a case manager who authorized 1 week of a truck rental. After that we were only authorized $40/day for a rental which gave us a small car. We have a travel trailer and boat we tow with the truck and also are still making payments on the truck and trailer ($1200/month). So far, we have had to cancel 5+ trips and have spent over $4000 in payments for a truck and trailer we are unable to use because of this recall. Ram has not given a time frame for the backordered part we need to fix it and our truck has been out of service for 106 at the time of this writing. This has caused us financial and emotional distress and we would like to file a complaint. We would like for Ram to buy the truck back so we can purchase a different vehicle and be done with this nightmare.
- San Diego, CA, USA
Around 12/4/2023 I took my 2021 Ram ecodiesel in for a recall on the high pressure fuel pump (z96 recall). It was the first time this dealership had done one of these recalls. After 2 days of working on it, I got it back. 2 weeks later, 12/20/23 I auto started my truck with the factory auto starter. Once I got into the truck, and attempted to turn it on, it set off alarms, asked for anti theft code, and the dash lights were all on saying I had all sorts of issues. I called RAM and was told I needed to tow it to the nearest dealership, which I did on the same day 12/20/23. After almost a month at the dealership and no information, I drove my wife's car and went to talk to them. They told me they believe it is a bad fuse box and need to replace the entire fuse box (TIPM). My concern with talking to other mechanics is that they feel the recall work was not all done correctly and that the relay or some wiring was not put back correctly. Now I have been out a vehicle for over a month as I write this, my recall work has caused more issues that I will have to pay for. This needs to be fixed at the expense of RAM and need assurance that no other electrical issues will occur because of this recall work
- Sumner, WA, USA
My RAM truck stalled about 2 months ago. When towed it to the dealer they diagnosed a high pressure fuel pump failure which was due to an open recall. I had attempted to take care of the recall multiple times but I was told that the part was not available yet. Now that it caused a bigger issue with the truck, it has been over 2 months and the truck is just sitting on the dealer. It has been impossible to get a rental car while the truck is waiting for repair. This should not happen. The truck is 2 years old. It was obviously due to a faulty factory part. If I could get a loaner vehicle for the duration of the repair this situation would be more tolerable. Instead, countless phone calls and emails and still no loaner vehicle. I will never buy Chrysler again in my life and will discourage as many of my colleagues to do the same. It's embarrassing how Chrysler does not care about its customers. I'm also still making payments for a truck that continues to be at a dealer for over two months now without a near end in sight.
- San Diego, CA, USA
I have a safety recall dated Oct 13, 2022 that is still not repaired. I have tried multiple dealers and the manufacturer and I still can not get an answer on if they are going to do the repair. I feel like they are hoping I will just go away and they will not have to make the repair.
- Salado, TX, USA
On 11/23/23 my check engine light came on suddenly with the code P020E upon reviewing information online I determined there was a recall on my truck for the HPFP (Manufacturer Recall NumberZ96 NHTSA Recall Number22V-767). The following day the check engine light went away but I took the vehicle to a dealer in Florence South Carolina (Legacy Chrysler Jeep Dodge RAM) to have the vehicle inspected before driving. They refused to look at the vehicle and told me they wouldn't look if the light was not on. They told me to drive with the vehicle. I was traveling for the holidays and continued home. When approaching home (Plymouth, MA) the check engine light along with two errors to service the electronic stability control and to service the electronic throttle control came on. I immediately stopped driving and then took the vehicle to the local dealer when they opened on Monday 11/27 morning (Best Chrysler in Plymouth). They did not provide me with a loaner and have not provided me with updates since dropping the vehicle off and have not returned my phone calls. It is concerning that there was a recall and I was not notified of this when I took my vehicle in for service on 9/14/2023. I am not sure if the incident was related to this recall but regardless they have not resolved the issue or communicated with me and have not provided me with a loaner which I was told I was entitled to.
- Plymouth, MA, USA
Manufacturer failed to complete repair on recall for HPFP and airbag in a timely manner with no timeline or remedy available.
- Fairbanks, AK, USA
After 4 days of ownership with less than 15,000 miles on it the truck died in intersection. No warning lights came on. Truck would not restart and is currently at the dealership.
- Lake Havasu City, AZ, USA
Manufacturer Recall NumberZ96 / NHTSA Recall Number22V-767 A solution has not been yet provided by the manufacture. This has a safety risk and I am concerned as to why owners are not updated regularly on having a solution by now. The focus of a solution should be monitored by the NHTSA so we all benefit. This is an unacceptable timeline for a vehicle we paid a lot of money for as the safety risk is high. I would like to receive regular updates on this recall and work being done to a proposed solution.
- Daytona Beach, FL, USA
as i turned on rt 29 getting up to speed my truck completely shut down in the middle of morning rush hour traffic
- Chillicothe, IL, USA
#3 & #5 fuel injector failing while driving, separate instances, 2 months apart, causing severe loss of power and inability to control speed
- Chapin, SC, USA
I was driving the vehicle about five miles-per-hour and came to a stop sign, then came to a full stop. I then proceeded to make a right turn and was driving straight for about one-quarter of a mile at a speed of about five to ten miles-per-hour. Next, I slowed the vehicle down and made a right turn. The vehicle then completely stalled and turned completely off. The engine stopped, all of the meters on the dashboard turned completely off and the entire car and all electronics were completely off without warning. It was a random shutdown, there were no warning lights and no engine warning light or anything. Immediately after the vehicle turned off, I put my foot on the brake, then I had to put the vehicle in park, and then I had to restart the vehicle by pushing the "start engine" button. My safety, the passengers safety, other cars safety was put at risk because the vehicle could have stopped anywhere at any time without warning and completely turned off. There could have been a vehicle close behind me that could have caused death to passengers of my vehicle or other vehicles. The dealer confirmed that this is an issue and there is supposed to be an update for the computer on the Etorque engine. The dealer inspected the vehicle, and ran a computer update on the engine. However, the service manager said that they could not guarantee that it would not happen again. There were no warning lamps, no messages, no symptoms to indicate that this was going to occur. It was completely random with no warning. The components that malfunctioned are the E-Torque Engine and the computer. I immediately traded the vehicle in for a completely different brand. I do not want do die due to this vehicle malfunction.
- Douglas, MA, USA
We lease a 2021 Ram. For the past year our truck will randomly stall when making a turn and pushing the gas. It shuts off, puts the vehicle in park, and engages the emergency brake when pulling out into traffic. We have brought it in to the dealership we got it from, letting them know that this is a huge safety concern especially if pulling out into busy traffic which is something we have to do on a daily basis. They said since they cannot replicate the issue there is nothing to fix. Our truck continues to stall and we use it not only for transport of our family but for hauling horse trailers - making it even more dangerous. We need a resolution as this puts us at risk and is very stressful, changing how we drive because we are afraid to pull out in certain situations.
- Winter Garden, FL, USA
- Saratoga Springs , NY, USA