Around 12/4/2023 I took my 2021 Ram ecodiesel in for a recall on the high pressure fuel pump (z96 recall). It was the first time this dealership had done one of these recalls. After 2 days of working on it, I got it back. 2 weeks later, 12/20/23 I auto started my truck with the factory auto starter. Once I got into the truck, and attempted to turn it on, it set off alarms, asked for anti theft code, and the dash lights were all on saying I had all sorts of issues. I called RAM and was told I needed to tow it to the nearest dealership, which I did on the same day 12/20/23. After almost a month at the dealership and no information, I drove my wife's car and went to talk to them. They told me they believe it is a bad fuse box and need to replace the entire fuse box (TIPM). My concern with talking to other mechanics is that they feel the recall work was not all done correctly and that the relay or some wiring was not put back correctly. Now I have been out a vehicle for over a month as I write this, my recall work has caused more issues that I will have to pay for. This needs to be fixed at the expense of RAM and need assurance that no other electrical issues will occur because of this recall work

- Sumner, WA, USA

My RAM truck stalled about 2 months ago. When towed it to the dealer they diagnosed a high pressure fuel pump failure which was due to an open recall. I had attempted to take care of the recall multiple times but I was told that the part was not available yet. Now that it caused a bigger issue with the truck, it has been over 2 months and the truck is just sitting on the dealer. It has been impossible to get a rental car while the truck is waiting for repair. This should not happen. The truck is 2 years old. It was obviously due to a faulty factory part. If I could get a loaner vehicle for the duration of the repair this situation would be more tolerable. Instead, countless phone calls and emails and still no loaner vehicle. I will never buy Chrysler again in my life and will discourage as many of my colleagues to do the same. It's embarrassing how Chrysler does not care about its customers. I'm also still making payments for a truck that continues to be at a dealer for over two months now without a near end in sight.

- San Diego, CA, USA

I have a safety recall dated Oct 13, 2022 that is still not repaired. I have tried multiple dealers and the manufacturer and I still can not get an answer on if they are going to do the repair. I feel like they are hoping I will just go away and they will not have to make the repair.

- Salado, TX, USA

On 11/23/23 my check engine light came on suddenly with the code P020E upon reviewing information online I determined there was a recall on my truck for the HPFP (Manufacturer Recall NumberZ96 NHTSA Recall Number22V-767). The following day the check engine light went away but I took the vehicle to a dealer in Florence South Carolina (Legacy Chrysler Jeep Dodge RAM) to have the vehicle inspected before driving. They refused to look at the vehicle and told me they wouldn't look if the light was not on. They told me to drive with the vehicle. I was traveling for the holidays and continued home. When approaching home (Plymouth, MA) the check engine light along with two errors to service the electronic stability control and to service the electronic throttle control came on. I immediately stopped driving and then took the vehicle to the local dealer when they opened on Monday 11/27 morning (Best Chrysler in Plymouth). They did not provide me with a loaner and have not provided me with updates since dropping the vehicle off and have not returned my phone calls. It is concerning that there was a recall and I was not notified of this when I took my vehicle in for service on 9/14/2023. I am not sure if the incident was related to this recall but regardless they have not resolved the issue or communicated with me and have not provided me with a loaner which I was told I was entitled to.

- Plymouth, MA, USA

Manufacturer failed to complete repair on recall for HPFP and airbag in a timely manner with no timeline or remedy available.

- Fairbanks, AK, USA

After 4 days of ownership with less than 15,000 miles on it the truck died in intersection. No warning lights came on. Truck would not restart and is currently at the dealership.

- Lake Havasu City, AZ, USA

Manufacturer Recall NumberZ96 / NHTSA Recall Number22V-767 A solution has not been yet provided by the manufacture. This has a safety risk and I am concerned as to why owners are not updated regularly on having a solution by now. The focus of a solution should be monitored by the NHTSA so we all benefit. This is an unacceptable timeline for a vehicle we paid a lot of money for as the safety risk is high. I would like to receive regular updates on this recall and work being done to a proposed solution.

- Daytona Beach, FL, USA

as i turned on rt 29 getting up to speed my truck completely shut down in the middle of morning rush hour traffic

- Chillicothe, IL, USA

#3 & #5 fuel injector failing while driving, separate instances, 2 months apart, causing severe loss of power and inability to control speed

- Chapin, SC, USA

I was driving the vehicle about five miles-per-hour and came to a stop sign, then came to a full stop. I then proceeded to make a right turn and was driving straight for about one-quarter of a mile at a speed of about five to ten miles-per-hour. Next, I slowed the vehicle down and made a right turn. The vehicle then completely stalled and turned completely off. The engine stopped, all of the meters on the dashboard turned completely off and the entire car and all electronics were completely off without warning. It was a random shutdown, there were no warning lights and no engine warning light or anything. Immediately after the vehicle turned off, I put my foot on the brake, then I had to put the vehicle in park, and then I had to restart the vehicle by pushing the "start engine" button. My safety, the passengers safety, other cars safety was put at risk because the vehicle could have stopped anywhere at any time without warning and completely turned off. There could have been a vehicle close behind me that could have caused death to passengers of my vehicle or other vehicles. The dealer confirmed that this is an issue and there is supposed to be an update for the computer on the Etorque engine. The dealer inspected the vehicle, and ran a computer update on the engine. However, the service manager said that they could not guarantee that it would not happen again. There were no warning lamps, no messages, no symptoms to indicate that this was going to occur. It was completely random with no warning. The components that malfunctioned are the E-Torque Engine and the computer. I immediately traded the vehicle in for a completely different brand. I do not want do die due to this vehicle malfunction.

- Douglas, MA, USA

We lease a 2021 Ram. For the past year our truck will randomly stall when making a turn and pushing the gas. It shuts off, puts the vehicle in park, and engages the emergency brake when pulling out into traffic. We have brought it in to the dealership we got it from, letting them know that this is a huge safety concern especially if pulling out into busy traffic which is something we have to do on a daily basis. They said since they cannot replicate the issue there is nothing to fix. Our truck continues to stall and we use it not only for transport of our family but for hauling horse trailers - making it even more dangerous. We need a resolution as this puts us at risk and is very stressful, changing how we drive because we are afraid to pull out in certain situations.

- Winter Garden, FL, USA

My 2021 Ram 1500 eco diesel had roughly 20,500 miles on it. On January 17th I was driving in my neighborhood and the car completely stalled and all electrical systems shut down. I was able to drift to the side of the road, called roadside service and had it towed to the dealership. After inspecting the vehicle it was confirmed the problem stemmed from the unresolved recall issue. They repaired my vehicle at no cost but the recall parts are still not available and there is no timeline as to when they will be available. Therefore the parts they put back in my car can fail again. I received my vehicle back on January 25th. I feel this vehicle is completely unsafe. I expressed my concerns to Chrysler and they reviewed the situation for a possible buyback program but then denied it. After experiencing the complete shutdown of my vehicle and barely being able to get the vehicle to the side of a road in my neighborhood I cannot imagine if this happened while on a highway traveling at a higher speed with myself and my family in the vehicle. It scares me to think what could happen. When I expressed this concern at the dealership they understood but said "well it took 20,000 miles for it to happen so hopefully we get the recall taken care of before the next 20,000 miles". I thought that was a despicable response. Completely inconsiderate to my situation. I am scared to put my kids in our main family vehicle because of this. The recall was announced in October 2022 and as of now there is no timeline to when it will be fixed. I even told them if they did a buyback I would probably be perfectly happy with the same vehicle just with the engine that has not recall. They didn't budge. Please help!!! [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

- Queen Creek, AZ, USA

When filling the vehicle gas pours out of the fuel fill tube and onto the pavement. It is almost to the point where I am unable to fill the vehicle with fuel. In order to put gas in you have to basically goes as slow as possible taking up to 20 plus minutes to fill. Dangerous to have gas spilled on the gas station cement that could catch fire and cause explosions'. Dealership informed me of several complaints with this issue. The vehicle has not been inspected by anyone as this vehicle is now out of warranty by 8k miles and could cost up to $1200 to fix. There are no warning signals for this issue

- Metamora, MI, USA

When fueling at the gas station the nozzle will not continuously flow. Even manually pressing the trigger to release the fuel from the hose it constantly clicks off after a few seconds. Adjusting the nozzle has no effect and fueling takes an extensive amount of time having to put small amounts over and over

- Albuquerque, NM, USA

I was at service station to get gas, and the nozzle clicks off no matter what speed I try, even though my tank shows being 1/2 full. Gas also runs out getting on my hand, the truck, and the ground. This is my first report of the problem, but it has occurred several times over the past two months. I had wondered if it could have been the nozzle malfunctioning, but I pulled up to the next pump and encountered the same issue. Had we been on a trip and unable to add fuel we could have been stranded. Had we been on an Interstate and got stuck in traffic for an extended time, we could suffer the consequence of running out of fuel. The result could be tragic had the overflowing gas found an ignition source. Finally, the presence and smell of gasoline on me and my clothing is irritating and disguising

- Kuttawa, KY, USA

Was making a slow 10-15mph right hand turn out of my neighborhood and the truck stalled. Power was still on, park brake came on while in motion. Had to shift back to park to restart. Once restarted, no caution or warning lights on the dash.

- Pascagoula, MS, USA

I bought my truck brand new with 500 miles on it Oct. 14th 21. I made it to around 70k when the truck would stutter and hesitate to drive. Took it to dealership and said No codes, nothing wrong after 2 days of "checking it". Brought it back at 76k and truck would hardly drive, but yet said they couldn't figure it out and sent me on my way. Was driving home at 85k and truck stalled going 75mph while on a 2 lane highway. The truck rolled to about 30 mph and completely died and locked up steering wheel and activated the E brake as I was almost safely off the road. After trying time and time again, I finally got the truck to start and off the road. Called dealership and was told they wouldn't tow it as it was out of warranty at this point. So I had no choice but to limp it to them 400 miles away. They let it sit over weekend and went to test drive it and drove as it would normally. Sent me back out with it, only for it to happen again at 99k and stall. Same process as before and had to lug it to them out of my pocket. They Finally agreed to replace fuel pump, but out of my pocket conviently since they sent it back numerous times and now out of any warranty. At 105k, I took it back to dealership with same issue as before and was told there was nothing to do and sent me on my way. At 111k it stalled on highway at night and almost caused a major crash as the E brake set it's self while traveling at 45mph in a construction zone. Limped to dealer yet again, and they replaced the EVAP cannister as part of their guessing game. Now today at 115.5k I have dropped it off again for same issue. Stalled while traveling 75 on Interstate and almost caused me to hit a pole as I only have so much room to get off the road before it shuts down. I have since called MOPAR themselves and have yet to hear more as the Dealership has not helped at all. This has ALL transpired over the course of 1 year with brand new 2021 Ram 1500 V6 Penstar. Please help.

- Henrietta, TX, USA

Engine fuel pump failed and sent metal shavings throughout the fuel system.

- Hensley, AR, USA

On 8/18/22, I pulled out from a stop sign and as I was moving over to my desired traffic lane, my vehicle shut down, we heard one ding from the dash board, no warnings appeared. I was on a major roadway (north decatur ave at the 215 North Beltway) and was fortunate to be able to move to the far righthand lane. Since there was a sidewalk I wasn't able to get my vehicle out of the roadway. I notified the State Police, activate emergency flashers and we exited vehicle because traffic was traveling through the area at a pretty good speed (45 mph zone). Notified Ram roadside and requested tow to dealership. Attempted several times to restart truck, the starter would only spin but would not fire (sounded like no fuel but I had 1/2 a tank). State Trooper pulled in behind us and activate emergency lights to protect us. Called Ram Service writer who said it sounded like High Pressure Fuel Pump failure. Truck eventually towed to Chapman Ram on Boulder Highway, Las Vegas NV. We were lucky to pull off to right lane, could have been an accident for sure. On 8/20/22, Ram Service Writer messaged me that it was the High Pressure Fuel Pump. On 8/29/22 Service Writer notified me the metal shavings were in the fuel lines and injectors so parts were on order. This failure sounds very similar to the HPFP recall that Ram issued for earlier rams. We were lucky to get out of traffic and were very fortunate the State Trooper was able to stay behind us until we were towed.

- North Las Vegas, NV, USA

On 8/13 while driving at low speed through a residential neighborhood my 2021 RAM 1500 suddenly display a warning message and switched from drive into park while the vehicle was still moving. Wheels and steering locked causing me to loose control of the vehicle while it proceeded to skip until it came to a stop in the middle of the road. Luckily I did not hit anything or anyone. Would not restart and had to have it towed to local RAM dealer (J-Star Anaheim CA). They diagnosed a failed fuel pump which resulted in metal in the fuel system, but could not explain why transmission went from drive to park while vehicle was moving. If this failure had occurred while driving at freeway speed the results would have been catastrophic. Vehicle is still at J-Star being repaired. I am fearful of using it even after the fuel system is fixed. Need a software fix that prevents the transmission from switching into park while vehicle is moving. Vehicle needs to allow the operator to maneuver to side of road in the event of a failure.

- Anaheim, CA, USA