Product recall caused multiple accidents in vehicle resulting in permanent injuries

- Baltimore , MD, USA

From day one when entering a roadway it would start to move putting me into traffic then just refuse to go leaving stranded for about ten seconds then move again, the whole time it would shudder and shake by engine and the transmission and it was like the system were all fighting for control. Next when entering a freeway I pulled on to the on ramp and immediately got up to 50mph and started to merge and it bogged down like it lost fuel and again I was almost hit by traffic but they avoided me. There are numerous problems with the infotainment system to the point of distraction, most of these problems are transient but on going, they fixed some of them with software updates but then a new crop will pop up. I have not been able to trust the truck since I-??ve owned it so I have had to cancel all the plans I made when I bought it. I think two years is long enough to wait to use what I paid for.

- Penn Valley, CA, USA

Recently, the front right airbag impact sensor (part 68284052AA) went bad. So I went ahead and bought a new one (68606357AA) off of Faulkner Ram dealership out of Mechanicsburg, PA. But the new sensor did not work. The old sensor which is part 68284052AA was superseded by 68606357AA. But 68606357AA is not compatible with the ORC module in my truck. I tried 3 different new 68606357AA sensors. None of them worked. To make sure I didn't have a wiring issue, I swapped the right and left sensors. Then DTC said left sensor instead of right. Googling around, I found an online publication on NHTSA's website talking about the same issue, where a tech replaced both sensors but they were not recognized by the ORC. It also stated that the sensors had to be replaced with the same part number (68284052AA) as to originals (Just google "Case number S2408000050" and you will get the pdf). Given that the original part (68284052AA) was replaced by (68606357AA), and it's not available for purchase anywhere, What are your customers supposed to do? I have been driving the car without airbags and am unable to find the part to fix the issue. My safety and the safety of my family is in jeopardy and this issue is becoming a frustration.

- Harrisburg, PA, USA

On 20/14/2024 I was traveling down a highway at approximately 40 mph when a vehicle pulled out in front of me with virtually no warning. The front of my vehicle struck the driver's side of the other vehicle, causing significant damage to both; my vehicle was subsequently "totaled". My primary concern is the failure of the airbags to deploy; none did so. Airbag malfunction. I suffered multiple injuries by striking the steering wheel & dashboard. Unknown if problem reproduced. Unknown if inspected. No warning lamps or other indicators.

- Sarasota, FL, USA

I was in a ft end accident.the estimate was over $8000 and the air bags did not deploy. The body shop said this is normal. my grandson was in a accident was the same year make and model.A front end accident and his airbags didnt deploy.both trucks are in body shops 4 8000.00

- Goldsmith, TX, USA

First Incident was power train failure while attempting to accelerate to merge into expressway traffic the vehicle suddenly revved to high RPMs and wouldn't gain speed acting like the transmission wouldn't shift out of first gear. Had to pull to the shoulder and turn off the vehicle and restart before it functioned properly. With in half an hour received an email the said I'd experienced powertrain failure. I then noticed the service engine soon light on. by the time I got to the dealer the light went out and they refused to look at the vehicle. 10 days later I started seeing warning show up on the display both in the consul and on the Uconnect system. indicating tire pressure and airbag issues. This is the second Vehicle purchase from the same manufacturer and same sale dealership to run such issues.

- Houston, TX, USA