Purchased Ram 1500 on [XXX] from Security Dodge in Amityville, NY. 50 miles into the drive home the steering wheel shook violently and the power steering went out. 20 minutes later it came back on. This happened three times on the trip. Next day it went out and did not come back on. Brought to Victory Dodge near my home and they replaced the steering rack. Took two weeks for them to get a unit in. Picked up my truck on Tuesday and it worked great to my office. Went our for lunch and the power steering failed. I traveled less than 20 miles. It is back at the dealer and they said its probably not the steering rack so they want to run diagnostics on the computers and check the wiring. They have no idea what the problem actually is. Extremely frustrating. I'm coming up on a month that I have been unable to use a brand new $85,000 truck. Does anyone at the corporate office ever get involved to help" Does anyone know how to help this local dealer" INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Murrysville, PA, USA

Took delivery of new truck (2024 Ram 1500 4x4 Laramie) on September 25th. On September 26th, while backing into a parking space, the engine cut off and multiple error lights illuminated (including check engine light). I was able to re-start the vehicle and back into the space. Dealer investigated, determined that a fuse was loose. On October 14th, while pulling into a shopping center road, the engine shut off and the same series of error lights, including the check engine light, illuminated. When the engine cut off (including the first time) power steering is lost, and the vehicle becomes very difficult to steer. If I had been pulling into a main road, I would have been at very significant risk of collision with any oncoming vehicles. I was able to re-start the vehicle and take it back to the dealer for investigation. Losing engine power while pulling forward is quite dangerous.

- Phoenix, AZ, USA